Problems When Receiving Faxes - Xerox WorkCentre 5022 User Manual

Problem Solving
Symptom Possible Cause
The image quality The document scanning glass is
is poor. dirty.
The fax transmission density is
not correct.
There is a problem with the
receiver.

Problems When Receiving Faxes

The table below lists possible solutions when you are unable to receive a fax.
Symptom Possible Cause
Unable to A phone line problem has
communicate occurred.
The power is not switched on.
Paper has not been loaded.
The paper has jammed.
The machine is in System
Administration mode.
The sender did not place the
document correctly.
13-18
Remedy
Clean the document scanning glass.
Refer to Cleaning the Document Presser and the
Narrow Glass Strip on page 12-13.
Adjust the fax transmission density.
Refer to Lighten/Darken
Check on the problem with the receiver.
Note: Image quality problems can occur during fax
transmission not only due to problems with the
machine, but also due to problems with the sender
fax machine.
Remedy
Use a nearby phone to check whether the line is
working. If you can't make a call, the problem is
the phone line and not the machine.
The machine can't receive faxes if its power is not
on. Switch the machine's power on.
The machine can't print received faxes when there
is no paper loaded.
Check the machine's control panel and remove any
jammed paper.
Refer to Paper Jams on page 13-46.
The machine can't receive faxes when in System
Administration mode. Exit System Administration
mode.
Check on the problem with the sender.
Note: Fax transmission problems can occur only
due to problems with the machine, but also due to
problems with the sender fax machine.
® ®
Xerox WorkCentre 5022/5024 Multifunction Printer
on page 6-19.
User Guide