Xerox WorkCentre 5022 User Manual page 310

Problem Solving
Error Code Cause
024-912 The paper size set for Tray 3 and the paper size
specified for the job are not the same.
024-913 The paper size set for Tray 4 and the paper size
specified for the job are not the same.
024-915 The paper size set for Tray 5 (bypass) and the
paper size specified for the job are not the
same.
024-950 There is no paper in Tray 1 and another tray
cannot be selected.
024-951 There is no paper in Tray 2 and another tray
cannot be selected.
024-952 There is no paper in Tray 3 and another tray
cannot be selected.
024-953 There is no paper in Tray 4 and another tray
cannot be selected.
024-954 There is no paper in Tray 5 and another tray
cannot be selected.
024-958 The paper setting specified in the control panel
does not match the size or type of paper loaded
in the Tray 5 (bypass).
024-959 Tray 1 has not been inserted or the paper
guides are in an unsupported position.
024-960 Tray 2 has not been inserted or the paper
guides are in an unsupported position.
024-961 Tray 3 has not been inserted or the paper
guides are in an unsupported position.
024-962 Tray 4 has not been inserted or the paper
guides are in an unsupported position.
024-965 The paper specified for the job is not loaded
into any of the trays.
024-966 Attempted to select a tray automatically
although all trays except the Tray 5 (bypass) are
not selectable for auto selection.
13-36
Remedy
Press the control panel's Stop button to
cancel the job or change the paper to the
specified paper size.
Press the control panel's Stop button to
cancel the job or change the paper to the
specified paper size.
Reload paper to match the paper setting or
press the control panel's Stop button.
Load more paper, or press the control
panel's Stop button to cancel the job.
Load more paper, or press the control
panel's Stop button to cancel the job.
Load more paper, or press the control
panel's Stop button to cancel the job.
Load more paper, or press the control
panel's Stop button to cancel the job.
Load more paper, or press the control
panel's Stop button to cancel the job.
Reload paper to match the paper setting or
press the control panel's Stop button.
Press the control panel's Stop button and
insert Tray 1, or check the position of the
paper guides.
Press the control panel's Stop button and
insert Tray 2, or check the position of the
paper guides.
Press the control panel's Stop button and
insert Tray 3, or check the position of the
paper guides.
Press the control panel's Stop button and
insert Tray 4, or check the position of the
paper guides.
Load the specified paper, or press the
control panel's Stop button to cancel the
job.
Press the control panel's Stop button, and
try again.
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Xerox WorkCentre 5022/5024 Multifunction Printer
User Guide