Scan Problems; Unable To Scan; Unable To Load Scan Data To A Pc - Xerox WorkCentre 5019 User Manual

Problem solving

Scan problems

This section provides possible solutions to various problems you may encounter when using the Scan
feature.

Unable to scan

The table below lists possible solutions when you are unable to scan.
Symptom Possible cause
The document is The document size is too
not fed properly small.
through the
The document is not a
document
supported type.
feeder.
The document guides are
misaligned.
There are document shreds
stuck in the document
feeder.

Unable to load scan data to a PC

The table below lists possible solutions when you are unable to load a scanned document to a
computer.
Symptom Possible cause
Unable to find The machine's power is not
the scanner. on.
The PC's USB cable is
disconnected.
The machine's USB cable is
disconnected.
11-18
Remedy
The minimum size of document that can be
loaded on the document feeder is A5
The document feeder does not support
warped documents, business cards,
transparencies, thin documents, or
documents with attached stick-on notes,
paper clips or tape.
Refer to Paper types on page 4-1.
Align the document guides properly to
match the document size.
Refer to Placing the document
Open the document feeder cover, and
remove the document shreds.
Refer to Document jams
Remedy
Switch the machine's power on.
Refer to Power source on page 3-6.
Reconnect the computer's disconnected USB
cable.
Refer to USB interface on page 2-2.
Reconnect the machine's disconnected USB
cable.
Refer to USB interface on page 2-2.
.
on page 6-1.
on page 11-36.
WorkCentre 5019/5021
User Guide