Other Troubleshooting - Fujitsu N7100 Operator's Manual

7.3

Other Troubleshooting

This section describes problems that may occur during scanning and gives information on
how to deal with them. Before requesting repair, check the following list of common
problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions,
check the points in
Dealer" (page 394)
FUJITSU scanner service provider.
The possible problems are as follows:
Problem List
■ Scanner cannot be turned on
" Scanner cannot be turned on." (page 386)

■ Scanner does not start up
" The "The last attempt to restart ..." message is shown on the window and the scanner

does not start up." (page 386)
" Scanner does not resume from standby mode." (page 386)

" A "Scanner initialization has failed." message appears and the scanner does not start

up." (page 387)
■ I want to reset the scanner to factory defaults
" I want to reset the scanner settings to their defaults." (page 387)

" I forgot the administrator login password." (page 387)

■ Data cannot be scanned properly
" Scanning does not start." (page 387)

" Even after pressing the Scan button, scanning does not start." (page 388)

" Multifeed errors occur frequently." (page 388)

" Document is not fed into the scanner (pick error occurs frequently or document feed

stops halfway)." (page 389)
" When scanning with a Carrier Sheet, the [Paper jam has occurred. Remove the

documents from the ADF and try again.] message appears and an error occurs." (page
390)
■ Scanned data is inappropriate
 " Scanned data is elongated." (page 390)
" Shadow on the leading edge of the scanned data." (page 390)

" Vertical line on the scanned data." (page 390)

" Scanned data appears skewed or distorted." (page 391)

" Quality of scanned data is poor." (page 391)

" Scanned data is partially cut off." (page 391)

" Scanned data is skewed." (page 391)

■ Cannot login
" Cannot login with administrator password." (page 392)

" The [Login] window is not displayed when connecting via the network." (page 392)

■ Operation does not work
" Input field entry entered via the on-screen keyboard does not appear on the window."

(page 392)
 " Saving is not possible after pressing [Save] on the [File Download] dialog box." (page
392)
"7.4 Points to Check before Contacting Your FUJITSU Scanner
and then contact your FUJITSU scanner dealer or an authorized
385

7.3 Other Troubleshooting