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Appendix A. Troubleshooting
This section provides simple methods for detecting and solving some of the
problems that most frequently occur in printing environments. If your printer
does not print your job, follow these steps:
1. Turn the printer off and leave it off for approximately ten seconds. Turn it
back on. This action resets the printer to its programmed configuration
and may clear the error.
2. Print a sample page to determine whether the problem is with the printer
or with the network or cabling leading to the printer. The printer
configuration page can be used as a sample page; see "Printing the Printer
Configuration Page" on page 25 for instructions. If the problem is with the
printer, it is likely that the printer will not print the configuration page. If
the problem is in the network or cabling leading to the printer, the
configuration page will still print.
3. See "Troubleshooting Checklist" to help identify and solve problems.
4. Call your service representative. If you cannot solve a problem, call your
point of purchase or IBM customer technical support (1-800-358-6661 in
the U.S.A. and Canada).
Notes:
a. Have your printer serial number ready. The serial number is on the
b. If you need IBM operating system support (for example, AIX, OS/2,
Troubleshooting Checklist
Symptom
A message appears in the
message display area
© Copyright IBM Corp. 1998
back of the printer. It is also listed in the Printer Details section of the
printer configuration page (see "Printing the Printer Configuration
Page" on page 25). If you are asked for a machine type, specify 4320.
OS/400, and MVS), contact IBM software support (1-800-237-5511 in
the U.S.A., 1-800-465-2222 in Canada).
Action
See "Appendix C. Printer Messages" on page 207.
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