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IBM InfoPrint 20 User Manual

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IBM InfoPrint 20
User's Guide -- CD Version
S544-5516-C1

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  Summary of Contents for IBM InfoPrint 20

  • Page 1 IBM InfoPrint 20 User's Guide -- CD Version S544-5516-C1...
  • Page 2 Changes are made periodically to this publication. Requests for IBM publications should be made to your IBM representative or to the IBM branch office serving your locality. If you request publications from the address given below, your order will be delayed, because publications are not stocked there.
  • Page 3: Table Of Contents

    Auxiliary Tray Paper Specifications. Ordering Supplies . A4/Letter Tray Paper Specifications Memory Requirements . A3/Ledger (11 x 17) Tray Paper The InfoPrint 20 CD-ROM Specifications . Obtaining Documents, Drivers, and Utilities Envelope Tray Paper Specifications . from the Web .
  • Page 4 Communications Statements (Class B) . . 234 Installing the Envelope Tray . . 173 Federal Communication Notices Removing the Envelope Tray . . 173 Commission (FCC) Statement . 235 The 2000-Sheet Input Drawer . 173 InfoPrint 20: User’s Guide -- CD Version...
  • Page 5 European Union (EU) Electromagnetic Industry Canada Compliance Statement Conformity Statement . . 235 Statement of CISPR 22 Edition 2 German Conformity Statement . . 236 Compliance . 239 Industry Canada Compliance Statement Japanese VCCI . 239 The United Kingdom Communication Statements (Taiwan) Telecommunications Act 1984 .
  • Page 6 InfoPrint 20: User’s Guide -- CD Version...
  • Page 7: About This Book

    About This Book This book is designed to help you use the InfoPrint 20. It describes how to: v Use the operator panel to navigate menus and control the printer v Load and select paper and other print materials v Clear paper jams...
  • Page 8: Safety Notices

    IBM equipment meets a very high standard of safety in design and manufacture. Remember, however, that this product operates under conditions of high electrical potentials and heat generation, both of which are functionally necessary.
  • Page 9: Fire Safety

    Fire Safety Because the paper and toner used in the printer can burn, you should take normal precautions to prevent fire. These precautions include common-sense measures, such as keeping potentially combustible materials (for example, curtains and chemicals) away from the printer, providing adequate ventilation and cooling, limiting unattended operation, and having trained personnel available and assigned to the printer.
  • Page 10 InfoPrint 20: User’s Guide -- CD Version...
  • Page 11: Chapter 1. About Your Printer

    Chapter 1. About Your Printer The InfoPrint 20 is a multifunctional, 20 page-per-minute laser printer. You can attach it directly to your workstation and, using optional network interface cards, you can attach it to networks and other computing environments. The following illustrations show the basic components of the InfoPrint 20:...
  • Page 12 The following illustrations show the InfoPrint 20 with some of the optional features installed: InfoPrint 20: User’s Guide -- CD Version...
  • Page 13: Standard Features

    Optional Features The following table lists optional features for the InfoPrint 20. Notes: 1. To order optional features, contact your IBM Authorized Dealer or IBM Sales Representative. 2. For information about installing optional features, see “Chapter 8. Installing Printer Options” on page 147.
  • Page 14: Technical Support

    (see “Printing the Printer Configuration Page” on page 25 ). If you are asked for a machine type, specify 4320. 2. If you need IBM operating system support (for example, AIX, OS/2, OS/400, and MVS), contact IBM software support (1-800-237-5511 in the U.S.A., 1-800-465-2222 in Canada).
  • Page 15: Memory Requirements

    Italy: 1-678 78349 v Norway: 800-11389 v Spain: 900-983131 v Sweden: 020-794270 v United Kingdom: 0800-968679 The following table lists supplies for the InfoPrint 20. See “Chapter 7. Maintaining the Printer” on page 131 for more information. Supply Part Number Toner Cartridge...
  • Page 16: The Infoprint 20 Cd-Rom

    48/64 MB 96 MB The InfoPrint 20 CD-ROM The InfoPrint 20 ships with a CD-ROM which includes InfoPrint 20 documents, drivers, programs, and utilities, including: v InfoPrint 20 Documentation—the CD-ROM includes most InfoPrint 20 documents in Adobe Acrobat Portable Data File (PDF) format for online viewing and printing.
  • Page 17: Obtaining Documents, Drivers, And Utilities From The Web

    It runs on the Web, Windows 95, Windows NT, and OS/2. NPM: – Enables you to install and configure InfoPrint 20 in Local Area Networks (LANs), including TCP/IP and Novell 3.12 and 4.X. – Monitors and provides network printer status information including online/offline status, paper jams, out of toner conditions, and empty tray conditions.
  • Page 18 InfoPrint 20: User’s Guide -- CD Version...
  • Page 19: Chapter 2. Installing Your Printer

    Chapter 2. Installing Your Printer IBM InfoPrint 20: Quick Setup Poster To set up your printer, see IBM InfoPrint 20: Quick Setup Poster, which is shipped with the printer. Use this checklist as a supplement to IBM InfoPrint 20: Quick Setup Poster.
  • Page 20: Unpacking And Setting Up The Printer

    IBM recommends leaving at least 13.6 inches (340 mm) in the back of the printer, 30.4 inches (760 mm) in the front of the printer, 8 inches (200 mm) on each side, and 16 inches (400 mm) above the printer.
  • Page 21: Applying The Operator Panel Overlay

    v CD-ROM v Power cord (in some countries the power cord needs to be ordered separately and is shipped in a separate box) Note: Save all packing materials in case you need to ship or store your printer. Applying the Operator Panel Overlay Important! Some printers may have the overlay installed already.
  • Page 22 4. Remove the backing from the overlay. 5. Position the overlay so that the top of it lines up squarely with the top of the operator panel. Working down from the top of the overlay, gently InfoPrint 20: User’s Guide -- CD Version...
  • Page 23: Powering On The Printer

    press it into place. Powering On the Printer 1. Make sure the printer is off. The printer is off when the 0 on the switch is pressed in. 2. Plug the power cord into the socket located on the back of the printer. Chapter 2.
  • Page 24 3. Plug the other end of the cord into a grounded AC wall outlet or an equivalent fixture. 4. To power on the printer, press the 1 on the power switch. InfoPrint 20: User’s Guide -- CD Version...
  • Page 25: Selecting A Language

    5. The printer displays the message WARMING UP... while it warms up (this usually takes a little longer than a minute). When the printer is ready, it displays the message READY. Selecting a Language Important! English is the default language for messages and menus. If you use English, skip this procedure.
  • Page 26: Connecting The Parallel Cable

    You need to supply the parallel cable; it is not included with the InfoPrint 20. The parallel cable must be IEEE Std 1284-1994 compliant (IBM part number 63H1956 or its equivalent). To order a parallel cable or other optional feature, contact your IBM Authorized Dealer or IBM Sales Representative.
  • Page 27 1. Turn off the printer and unplug it from the wall. 2. Attach the parallel cable to the parallel interface port on the back of the printer. 3. Attach the other end of the cable into the parallel interface slot on your PC or workstation.
  • Page 28: Installing Printer Drivers

    Installing Printer Drivers Before you can print from your PC or workstation to your printer, you need to install the right printer driver on your system. The InfoPrint 20 includes a CD-ROM which contains PCL5e and PostScript printer drivers for numerous systems including Windows, Windows 95, Windows NT, OS/2, AIX, HP-UX, SCO UNIX, and Sun Solaris.
  • Page 29 README documentation for your operating system. 3. Printer drivers are also available as follows: a. Access the IBM Printing Systems Home Page at: http://www.printers.ibm.com b. Navigate to the printer driver you need and follow the instructions to download it Chapter 2.
  • Page 30 InfoPrint 20: User’s Guide -- CD Version...
  • Page 31: Chapter 3. Using The Operator Panel

    Chapter 3. Using the Operator Panel This chapter describes how to use the InfoPrint 20 operator panel. The operator panel is on the top, left-hand side of the printer. It consists of a message display area, status indicator lights, and operator keys.
  • Page 32: Understanding The Operator Panel Indicator Lights

    (b) a port timeout occurs, or (c) you press the Enter key. Off—no pages are stored in the printer memory. Attention Blinking—the printer requires attention. Off—the printer is operating normally. InfoPrint 20: User’s Guide -- CD Version...
  • Page 33: Using The Operator Panel Keys

    Using the Operator Panel Keys The operator panel keys enable you to configure and operate the printer. They are located at the bottom of the operator panel. Use the Online key to take the printer offline or to put it back online.
  • Page 34: Navigating Menus

    1. Make sure the printer is offline. If the printer is online, press the Online key to take it offline. 2. Press the Menu key to display the menu you want. 3. Press the Item key to display the item you want. InfoPrint 20: User’s Guide -- CD Version...
  • Page 35: Locking Menus

    4. Press the Value key to display the value you want. 5. Press the Enter key to change the setting to the value currently displayed in the message display area. An asterisk (*) appears next to the value after it is selected. Notes: 1.
  • Page 36 For a description of all available menus, see “Chapter 6. Operator Panel Menus” on page 87. v Installed Options—The options and memory you have installed. Important: IBM recommends doing the following whenever you install a feature: – Print the printer configuration page. Then look under Installed Options to make sure the printer recognizes the option and the installation was successful.
  • Page 37: Other Operator Panel Tasks

    – Update your printer driver to indicate the new feature is available. (This includes features such as new trays and extra memory; you do not need to indicate new network interface cards.) v Autosensed Paper— A list of the paper sizes that the printer sensors have determined is in each tray.
  • Page 38: Making Duplex Or Simplex Printing The Printer Default

    2. Press the Cancel Print key. The current job will be canceled and removed from the queue after the printer completes the current page. 3. To restore the printer to READY status, press the Online key. InfoPrint 20: User’s Guide -- CD Version...
  • Page 39: Printing The Ethernet Network Interface Card Configuration Page

    Printing the Ethernet Network Interface Card Configuration Page Situation: You want to print the configuration page for the Ethernet network interface card. 1. Make sure the printer is offline. If the printer is online, press the Online key to take it offline. 2.
  • Page 40: Printing A List Of Postscript Fonts

    4. Press the Value key until you see the value you want to assign to the toner density; 4 is the most dense, 0 is the least dense. InfoPrint 20: User’s Guide -- CD Version...
  • Page 41: Changing The Power Savings (Sleep Mode) Interval

    5. Press the Enter key to select the new density. An asterisk (*) appears next to the value, showing that it is active. 6. To restore the printer to READY status, press the Online key. Notes: 1. Increasing density may make documents appear darker; however, it also uses more toner, which decreases the number of images you can expect to print with your toner cartridge.
  • Page 42 4. Press the Value key until you see the language you want to select. 5. Press the Enter key. An asterisk (*) appears next to the language, showing that it is active. 6. To restore the printer to READY status, press the Online key. InfoPrint 20: User’s Guide -- CD Version...
  • Page 43: Chapter 4. Paper Handling

    The printer automatically looks in other trays when the specified tray contains the wrong size of paper. See “Turning Tray Switching On or Off” on page 64. © Copyright IBM Corp. 1998...
  • Page 44: Selecting Paper And Other Printable Material

    (temperature and humidity) and other characteristics of the paper itself (for example, structure, moisture content, smoothness, or thickness). IBM recommends you test small amounts of print media using your printing application in your current operating environment before you purchase large quantities of the media or you print large volumes.
  • Page 45: Selecting Labels And Transparencies

    v Stapled, folded, or wrinkled paper v Smooth or coated paper 4. Use the auxiliary tray to print transparencies or labels. Do not feed these types of print media from the paper trays. See “Selecting Labels and Transparencies”. 5. Some recycled papers release paper dust that can accumulate and cause frequent paper jams and reduced supplies life.
  • Page 46: Auxiliary Tray Paper Specifications

    184.2 x 266.7 mm 5.5 x 8.5 in Statement 139.7 x 215.9 mm Minimum: Custom forms 3.5 x 5.8 in 88 x 148 mm Maximum: 13 x 20 in 330 x 508 mm InfoPrint 20: User’s Guide -- CD Version...
  • Page 47: A4/Letter Tray Paper Specifications

    330 x 508 mm A4/Letter Tray Paper Specifications Note: The InfoPrint 20 supports two default paper groups, LTR (letter) and A4, each of which supports a slightly different set of paper sizes. The LTR paper group, which is the factory default in the U.S. and Canada, includes Executive and Statement paper sizes, but not B5–JIS or A5.
  • Page 48: A3/Ledger (11 X 17) Tray Paper Specifications

    139.7 x 215.9 mm A3/Ledger (11 x 17) Tray Paper Specifications Note: The InfoPrint 20 supports two default paper groups, LTR (letter) and A4, each of which supports a slightly different set of paper sizes. The LTR paper group, which is the factory default in the U.S. and Canada, includes Executive and Statement paper sizes, but not B5–JIS or A5.
  • Page 49: Envelope Tray Paper Specifications

    LTR Paper Group A4 Paper Group Style Size Duplex Duplex 8.5 x 13 in Folio 215.9 x 330.2 mm 11 x 17 in 11 x 17 279.4 x 431.8 mm 8.27 x 11.69 in 210 x 297 mm 7.16 x 10.12 in B5-JIS Not supported 182 x 257 mm...
  • Page 50: 2000-Sheet Input Drawer Paper Specifications

    Your printer can print on both prepunched and preprinted paper (for example, paper with letterhead or preprinted numbers). The following illustration shows how to load these types of paper (the illustration applies to InfoPrint 20: User’s Guide -- CD Version...
  • Page 51: Loading The A4/Letter Paper Tray

    the auxiliary tray and the 500-sheet trays): Loading the A4/Letter Paper Tray Notes 1. To load the A3/Ledger (11 x 17) tray, see “Loading the A3/Ledger (11 x 17) Paper Tray” on page 45. 2. Many applications allow you to specify the input tray you want to use.
  • Page 52 4. Remove the tray cover. 5. Gently squeeze the length guide, and then lift it up and slide it to the position for your paper size. Make sure that the guide is locked firmly in InfoPrint 20: User’s Guide -- CD Version...
  • Page 53 the guide hole on the bottom of the tray. 6. Gently squeeze the side guide and slide it to the position for your paper size. 7. Prepare a stack of paper. Make sure that the tops of the sheets are properly aligned.
  • Page 54 8. Insert the paper into the tray. Make sure to place the paper under all retaining clips. 9. Replace the tray cover. 10. Slide the tray into the printer until it clicks into place. InfoPrint 20: User’s Guide -- CD Version...
  • Page 55: Loading The A3/Ledger (11 X 17) Paper Tray

    Loading the A3/Ledger (11 x 17) Paper Tray Notes 1. To load the A4/Letter tray, see “Loading the A4/Letter Paper Tray” on page 41. 2. Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray.
  • Page 56 4. Remove the tray cover. 5. Gently squeeze the length guide, and then lift it up and slide it to the position for your paper size. Make sure that the guide is locked firmly in InfoPrint 20: User’s Guide -- CD Version...
  • Page 57 the guide hole on the bottom of the tray. 6. Gently squeeze the side guide and slide it to the position for your paper size. Chapter 4. Paper Handling...
  • Page 58 Make sure to place the paper under all retaining clips. 9. If you are loading A4 or Letter-size paper, insert the paper into the tray as shown. Make sure to place the paper under all retaining clips. InfoPrint 20: User’s Guide -- CD Version...
  • Page 59: Using The Auxiliary Tray

    10. Replace the tray cover. 11. Slide the tray into the printer until it clicks into place. Using the Auxiliary Tray Loading Paper into the Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer.
  • Page 60 “Auxiliary Tray Paper Specifications” on page 36 for information on media you can load. 2. Gently pull the latch on the top of the tray to open it. 3. Adjust the paper guide to fit the size paper you intend to use. InfoPrint 20: User’s Guide -- CD Version...
  • Page 61 4. To use A3 or B4 size paper, pull out the paper tray extension. 5. Insert the paper into the auxiliary tray until it touches the stopper at the far end of the tray. Place the print side of the paper with its face up. 6.
  • Page 62 1. See “Selecting Paper and Other Printable Material” on page 34 and “Auxiliary Tray Paper Specifications” on page 36 for information on media you can load. 2. Gently pull the latch on the top of the tray to open it. InfoPrint 20: User’s Guide -- CD Version...
  • Page 63 3. Adjust the paper guide to fit the envelope you intend to use. 4. Insert the envelopes into the auxiliary tray until they touch the stopper at the far end of the tray. Place the print side of the envelopes face up. (The flap side should be down.) Chapter 4.
  • Page 64 To determine minimum right and left margins for custom forms subtract the width of the custom form from 330 mm or 13 in, and divide by two. For example, if your custom form is 230 mm wide, calculate the side margins as follows: InfoPrint 20: User’s Guide -- CD Version...
  • Page 65 a. Subtract the custom form width from 330 mm (330 mm - 230 mm = 100 mm) b. Divide the result by 2 (100 mm / 2 = 50 mm) Your application would then apply at least a 50 mm right and left margin.
  • Page 66: Loading Envelopes Into The Envelope Tray

    1. See “Selecting Paper and Other Printable Material” on page 34 and “Envelope Tray Paper Specifications” on page 39 for information on media you can load. 2. Remove the envelope tray from the printer and place on a flat surface. InfoPrint 20: User’s Guide -- CD Version...
  • Page 67 3. Press down on the bottom plate of the envelope tray until it snaps into position. 4. Squeeze the size guide and slide it to the desired envelope width. 5. While tilting the end guide slightly forward, slide it to the desired envelope length.
  • Page 68 6. Load closed envelopes with the flap side down as shown in the following illustration. Make sure the stack is under the plastic tabs on the end guides. Note: Loading too many envelopes into the envelope tray can cause paper jams. InfoPrint 20: User’s Guide -- CD Version...
  • Page 69: Loading Paper Into The 2000-Sheet Input Drawer

    7. Slide the envelope tray into the printer until it clicks into place. Loading Paper into the 2000-Sheet Input Drawer Note 1. The printer refers to the 2000-Sheet Input Drawer as Tray 2 or Tray 3, depending on whether there are one or two 500-sheet paper trays above it.
  • Page 70 3. Verify that the paper size guides are set to the correct paper size. If not, adjust the paper size guides to your paper size, as follows: a. Twist the left guide locking lever, as shown, to unlock the paper size guide. InfoPrint 20: User’s Guide -- CD Version...
  • Page 71 b. Raise the paper size guide out of the slots at the bottom of the drawer. c. Line up the guide locking lever with the slot in the top of the guide that corresponds to your paper size. Lower the slots at the bottom of the paper size guide into the notches at the bottom of the drawer that correspond to your paper size.
  • Page 72 Repeat for the right paper size guide. 4. Insert a stack of paper into the drawer as shown. The level of paper in the drawer should not exceed the paper max line. InfoPrint 20: User’s Guide -- CD Version...
  • Page 73: Common Paper Handling Tasks

    5. Close the 2000-Sheet Input Drawer. Common Paper Handling Tasks This section describes some of the basic tasks you can perform using the operator panel menus, including how to: v Select a default input tray v Define the media size used by the auxiliary tray v Turn tray switching on and off v Make simplex or duplex printing the printer default v Define custom sizes for IPDS...
  • Page 74: Defining The Auxiliary Tray Paper Size

    The search sequence is: v The tray selected by the job, or the printer default tray if the job doesn’t specify a tray v Tray 3 if installed InfoPrint 20: User’s Guide -- CD Version...
  • Page 75: Making Duplex Or Simplex Printing The Printer Default

    v Tray 2 if installed v Tray 1 v The auxiliary tray Action: 1. Press the Online key until you see OFFLINE in the display. 2. Press the Menu key until you see PAPER MENU in the display. 3. Press the Item key until you see TRAY SWITCH=ON* or TRAY SWITCH=OFF in the display.
  • Page 76: Defining Custom Form Sizes For Ipds

    Press the Value key until you see the new value you want. c. Press the Enter key to select the new setting. An asterisk appears next to the value, showing that it is active. 5. Define the form width. InfoPrint 20: User’s Guide -- CD Version...
  • Page 77 a. Press the Item key until you see FORM1 WIDTH=nn* in the display. b. Press the Value key until you see the new value you want. c. Press the Enter key to select the new setting. An asterisk appears next to the value, showing that it is active.
  • Page 78 InfoPrint 20: User’s Guide -- CD Version...
  • Page 79: Chapter 5. Clearing Jams

    Between tray 1 and the toner cartridge (see “Main Paper Path Jams” on page 71). This message is frequently caused by a sheet not cleared at a previous jam. 26 PAPER JAM In the 2000-Sheet Input Drawer (see “2000-Sheet Input Drawer Jams” on page 83) © Copyright IBM Corp. 1998...
  • Page 80: Typical Causes Of Paper Jams

    Therefore it is a good idea to check the entire paper path whenever you see a paper jam message. InfoPrint 20: User’s Guide -- CD Version...
  • Page 81: Main Paper Path Jams

    Main Paper Path Jams 1. Press the release button on the top cover. 2. Open the top cover. 3. If paper was fed from the auxiliary tray, remove all paper from the tray. Chapter 5. Clearing Jams...
  • Page 82 5. If paper was fed from the 500-sheet tray, pull the 500-sheet tray out until it stops, then gently lift it up and remove it from the printer. 6. If there is wrinkled paper in the tray, remove it. InfoPrint 20: User’s Guide -- CD Version...
  • Page 83 7. Remove any jammed paper from inside the tray area. 8. Remove the toner cartridge. Chapter 5. Clearing Jams...
  • Page 84 10. Grip the toner cartridge as shown. Slide the cartridge into the printer guide channels. To make sure the toner cartridge is secure, gently press both ends of the cartridge until the cartridge stops. InfoPrint 20: User’s Guide -- CD Version...
  • Page 85 11. Slide the tray back into the printer until it clicks into place. Then close the auxiliary tray and the top cover. 12. Open the rear cover of the printer. Note: Tray 2 and Tray 3 rear covers cannot be opened. If paper was fed from Tray 2 or Tray 3, clear the jam by removing the tray and reaching inside to remove any jammed paper.
  • Page 86 13. Remove any jammed paper. Hold the rear cover open and pull the paper out. 14. Close the rear cover. Press in the center of the cover to ensure that it closes properly. InfoPrint 20: User’s Guide -- CD Version...
  • Page 87: Fuser Area Jams

    15. Open and close the top cover of the printer to clear the jam message. 16. Verify that READY appears on the operator panel. Note: The next sheet that emerges from the printer after a paper jam may be stained, but staining should disappear after a few sheets. Fuser Area Jams 1.
  • Page 88 3. Open the fuser jam access cover. InfoPrint 20: User’s Guide -- CD Version...
  • Page 89 4. Remove any jammed paper. 5. Close the fuser jam access cover. Chapter 5. Clearing Jams...
  • Page 90: Duplex Unit Jams

    7. If you removed the duplex unit, reattach it now. See “Installing The Duplex Unit” on page 157. 8. Verify that READY appears on the operator panel. Duplex Unit Jams 1. Pull the top cover of the duplex unit towards you to open it. InfoPrint 20: User’s Guide -- CD Version...
  • Page 91 2. Carefully pull out any jammed paper, grasping the paper at both sides. 3. Close the top cover of the duplex unit. 4. Pull the bottom cover of the duplex unit towards you to open it. Chapter 5. Clearing Jams...
  • Page 92 6. Close the bottom cover of the duplex unit. Attention: If you removed the duplex unit and you are not reinstalling it, reinstall the filler panel. If the duplex unit is removed, do not use the InfoPrint 20: User’s Guide -- CD Version...
  • Page 93: 2000-Sheet Input Drawer Jams

    printer without the filler panel. 2000-Sheet Input Drawer Jams 1. Open the rear cover of the 2000-sheet input drawer. Chapter 5. Clearing Jams...
  • Page 94 2. Remove any jammed paper. 3. Close the rear cover. InfoPrint 20: User’s Guide -- CD Version...
  • Page 95 4. Open and close the top cover of the printer to clear the jam message. Chapter 5. Clearing Jams...
  • Page 96 InfoPrint 20: User’s Guide -- CD Version...
  • Page 97: Chapter 6. Operator Panel Menus

    See “Printing the Printer Configuration Page” on page 25. You can use the printer configuration page as a menu map. The IBM InfoPrint 20: Quick Reference Card also contains a menu map. 2. Note that several of the menus and menu items listed in this book appear on your operator panel only if you have a particular option installed.
  • Page 98: Test Menu

    25 . 3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 23 and “Navigating Menus” on page 24 before continuing. InfoPrint 20: User’s Guide -- CD Version...
  • Page 99 4. If you see the message WAIT FOR IDLE PRINTER while performing a Test Menu item, wait until you see the READY prompt and try again. If the PCL Menu item AUTO RESET is set to OFF, you may not get the READY prompt even if you see the WAIT FOR IDLE PRINTER message.
  • Page 100: Reset Menu

    For the Letter paper group: switch on the printer power while simultaneously pressing the Online key. Hold the Online key until you see the message COLD RESET LTR. IBM recommends printing a printer configuration page before you do a reset so you can restore old settings if necessary. Paper Menu Use the Paper Menu to select input trays, paper sizes, duplex or simplex printing, and other paper handling options.
  • Page 101 3. The actual menu items you see depend on what options you have installed. To find out what options you have installed, print a printer configuration page. See “Printing the Printer Configuration Page” on page 25 for more information. 4. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys”...
  • Page 102 4. If the printer cannot find the correct size paper in any tray, it displays 11 LOAD size IN tray, where tray is the last tray it looked in, not necessarily the tray you specified. InfoPrint 20: User’s Guide -- CD Version...
  • Page 103 Paper Menu Item Value Description PRINT* BLANK PG Specifies whether or not to print simplex or duplex sheets NO PRT that contain no data. v PRINT—print blank sheets. v NO PRT—do not print blank sheets. OFF* TRAY RENUM Specifies tray renumbering: 1<>2 v OFF—no tray renumbering 1<>3...
  • Page 104: Custom Forms Menu (Ipds)

    An asterisk (*) appears next to the value in the message display area, indicating that is now active. 2. This menu appears only when you have the IPDS option installed. InfoPrint 20: User’s Guide -- CD Version...
  • Page 105: Configuration (Config) Menu

    3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 23 and “Navigating Menus” on page 24 before continuing. 4. See “Defining Custom Form Sizes for IPDS” on page 66 for an example of defining a custom form.
  • Page 106 Specifies how long the printer is inactive before it goes into power-savings (sleep) mode. In this mode, the printer powers down most of its systems and therefore requires extra time to warm up when the next print is requested. 15 MIN InfoPrint 20: User’s Guide -- CD Version...
  • Page 107: Memory Configuration (Memconfig) Menu

    2. 1200 dpi emulation is not supported for IPDS. If you select 1200, the printer will still print IPDS jobs at a lower resolution; however, for performance reasons, IBM recommends that you use your driver or the operator panel to explicitly set QUALITY to NORMAL, REFINE, or ECONO (if available) for IPDS.
  • Page 108: Parallel Menu

    OFF—the printer does not save data. v ON—the printer saves data. Note: Changing the PCL SAVE item causes the printer to restart. Therefore, IBM recommends you wait until no jobs are queued before you change this item. OFF* PS SAVE Specifies whether or not the printer saves PostScript...
  • Page 109: Pcl Menu

    Notes: 1. To select a new value, press the Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2.
  • Page 110 OFF—the printer maintains a border of 4 mm on all four paper sides. v ON—The printer allows printing up to the physical page size. Note: To avoid toner contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF; use ON only when necessary. FORM nnn LINES Specifies the number of lines per page the printer prints...
  • Page 111 PCL Menu Item Value Description INTERNAL* FNTSRC Specifies which font source the printer checks first for a DISK specified font: FLASH v INTERNAL—use the printer’s resident fonts first SOFT v DISK—use fonts stored on the printer hard drive first v FLASH—use fonts stored on the flash SIMM first v SOFT—use downloaded fonts first FONTNUM Specifies the default font.
  • Page 112 PS TEXT VN INTL VN US MS PUBL MATH-8 PS MATH VN MATH PI FONT LEGAL ISO 4 ISO 6 ISO 11 ISO 15 ISO 17 ISO 21 ISO 60 ISO 69 WIN 3.0 InfoPrint 20: User’s Guide -- CD Version...
  • Page 113: Ps Menu

    OFF—The above resets will NOT occur at the PORT TMEOUT. This allows compatibility with applications designed for HP printers with this behavior. It is not recommended for users printing with InfoPrint 20 drivers. Notes: 1. When the printer actually switches to another port, the PCL settings will be lost, regardless of the AUTO RESET value.
  • Page 114: Ipds Menu

    Notes: 1. IBM recommends leaving EDGE-EDGE set to ON when you use IBM printer drivers for InfoPrint 20. If you use non-IBM printer drivers, you may need to set EDGE-EDGE to off to prevent toner contamination in the printer.
  • Page 115 Notes: 1. To select a new value, press the Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2.
  • Page 116 IPDS resident fonts (see “Printing a List of IPDS Resident Fonts” on page 30). nn.n Selects characters-per-inch (pitch) for the default font. Valid values are 5.0 to 30.0 in tenths of an inch. The default value is 10. InfoPrint 20: User’s Guide -- CD Version...
  • Page 117 IPDS Menu Item Value Description VPA CHK Turns valid printable area checking on or off. v ON—the printer checks for pels that fall outside the intersection of the logical and physical pages. If pels fall outside the area, the printer reports an error to the host if the IPDS Exception Handling Control command setting requires error reporting.
  • Page 118 IPDS Begin Line command. Its primary purpose is to compress Begin Line text data into a page with unprintable borders. continued on next page... InfoPrint 20: User’s Guide -- CD Version...
  • Page 119 ON—The printer allows printing up to the physical page size. Notes: 1. To avoid toner contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF for IPDS; use ON only when necessary. 2. The IPDS Menu item EDGE-EDGE applies to IPDS data only.
  • Page 120: Token Ring Menu

    Important! For information about configuring the token-ring attachment, please see IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide, which comes with the token-ring network interface card. “Chapter 9. Configuring Printer Network Addresses” on page 185 describes how to define the IP address, default gateway address, and subnet mask from...
  • Page 121 Notes: 1. To select a new value, press the Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that is now active. 2. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys”...
  • Page 122 2. The number of DHCP requests is determined by a setting on the token-ring network interface card; the default is three. NETWARE Turns Netware communications on or off. v ON—enables Netware communications. v OFF—disables Netware communications. InfoPrint 20: User’s Guide -- CD Version...
  • Page 123: Ethernet Menu

    Important! For information about configuring the Ethernet attachment, please see IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide, which comes with the Ethernet Network Interface Card. “Chapter 9. Configuring Printer Network Addresses” on page 185 describes how to define the IP address, default gateway address, and subnet mask from...
  • Page 124 Specifies the printer’s subnet mask. Consult your network or LAN administrator before changing this value. See “Chapter 9. Configuring Printer Network Addresses” on page 185 for more information. Note: This menu item appears only when TCP/IP is ON. InfoPrint 20: User’s Guide -- CD Version...
  • Page 125 Ethernet Menu Item Value Description GATEWAY nnn.nnn.nnn.nnn Specifies the IP address of the default gateway. Consult ADDRESS your network or LAN administrator before changing this value. See “Chapter 9. Configuring Printer Network Addresses” on page 185 for more information. Note: This menu item appears only when TCP/IP is ON. IFNO ADDR* BOOTP Specifies whether the Ethernet network interface card sends...
  • Page 126: Coax Scs Menu

    2. Values set in print jobs override Coax SCS Menu values set at the printer. 3. For more information about configuring the coax attachment, see IBM Network Printers: Twinax/Coax Configuration Guide.
  • Page 127 Coax SCS Menu Item Value Description TRAY1 COR* Specifies the default orientation for jobs printed from each TRAY2 C-PORT tray. TRAY1 is the standard 500-sheet input tray. TRAY2 is TRAY3 PORT the lower 500-sheet input tray if one optional 500-sheet tray LAND is installed, it is the middle 500-sheet tray if two optional 500-sheet trays are installed.
  • Page 128 Specifies the maximum page length (MPL) in lines per page. Valid values are 0 to 255. 66 is the default. Specifies the maximum print position (MPP). Valid values are 0 to 255. 85 is the default. InfoPrint 20: User’s Guide -- CD Version...
  • Page 129 Coax SCS Menu Item Value Description CODE PAGE Specifies the code page to use. Code page 037 is the default. US, Canada, Netherlands, Portugal Canadian/French Austrian/German Brazil Danish/Norwegian Finnish/Swedish Italian Japanese Spanish UK English Austrian/German (alternate) Danish/Norwegian (alternate) Finnish/Swedish (alternate) Spanish French Arabic...
  • Page 130: Twinax Scs Menu

    2. Values set in print jobs (either by the print application or the printer driver) override Twinax SCS Menu values set at the printer. 3. For more information about configuring the twinax attachment, see IBM Network Printers: Twinax/Coax Configuration Guide.
  • Page 131 Twinax SCS Menu Item Value Description Specifies a default lines per inch value. 0 specifies either the value specified in the job, or the PCL default value for the printer. nn.n Specifies the default characters per inch, or pitch. nn can be 0, 5, 10, 12, 15, 17.1, 20, or 27.
  • Page 132: Coax Setup Menu

    An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2. For more information about configuring the coax attachment, see IBM Network Printers: Twinax/Coax Configuration Guide. 3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys”...
  • Page 133 ON—The printer allows printing up to the physical page size. Notes: 1. To prevent toner from contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF for coax printing; use ON only when necessary. 2. The Coax Setup Menu item EDGE-EDGE applies to SCS data only.
  • Page 134: Twinax Setup Menu

    2. For more information about configuring the twinax attachment, see IBM Network Printers: Twinax/Coax Configuration Guide. 3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys”...
  • Page 135 3. When the IPDS SIMM is installed, the InfoPrint 20 can act as two separate printers on the same twinax port.
  • Page 136: Coax Dsc/Dse Menu

    An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2. For more information about configuring the coax attachment, see IBM Network Printers: Twinax/Coax Configuration Guide. 3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys”...
  • Page 137 Coax DSC/DSE Menu Item Value Description PRINT IMAGE Selects printing options in non-SCS mode. v ON – True Screen image in Local Copy – True Screen image in Non-SCS print – Unformatted print in Local Copy – Unformatted print in Non-SCS print v OFF –...
  • Page 138: Machine Information Menu

    “Using the Operator Panel Keys” on page 23 and “Navigating Menus” on page 24 before continuing. Machine Info Menu Item Description PAGE COUNT Displays the number of pages the printer has printed. InfoPrint 20: User’s Guide -- CD Version...
  • Page 139: Language Menu

    TONER CTR Displays the toner cartridge counter. Note: IBM recommends resetting this counter whenever you change the toner cartridge. To reset the counter to 0: 1. Simultaneously press the Shift and Value keys. 2. Press the Enter key.
  • Page 140 Item Description ENGLISH* Selects the language in which the printer displays operator panel messages DEUTSCH and menus. FRANCAIS ESPANOL ITALIANO NEDERLANDS BRAZ PORT DANSK SUOMI SVENSKA NORSK (KATAKANA) InfoPrint 20: User’s Guide -- CD Version...
  • Page 141: Chapter 7. Maintaining The Printer

    Replacing Supplies The customer’s is responsible for ordering supplies (toner cartridges, paper, usage kits) for the InfoPrint 20. To ensure best print quality and performance, use IBM supplies. You can order supplies through your IBM authorized printer or printer supplies reseller.
  • Page 142: Changing The Toner Cartridge

    Use the following procedure to replace the toner cartridge. 1. Make sure READY is displayed on the operator panel. 2. Power off the printer. 3. Remove paper from the paper exit area. InfoPrint 20: User’s Guide -- CD Version...
  • Page 143 4. Press the release button on the top cover. 5. Open the top cover. 6. Remove the used toner cartridge. Chapter 7. Maintaining the Printer...
  • Page 144 Note: Keep the toner cartridge level to avoid spilling toner. To use the IBM Printer Supplies Return Program, you can use the box containing the new toner cartridge to return the old toner cartridge to IBM for recycling. Follow the instructions on the brochure included with the new toner cartridge.
  • Page 145 both ends of the cartridge until the cartridge stops. 11. Close the auxiliary tray and then the top cover. 12. Power on the printer and then reset the toner counter. a. Press the Online key until you see OFFLINE in the display. b.
  • Page 146: Changing The Usage Kit

    5. To remove the existing fuser, do the following: a. Open the fuser cover. CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. InfoPrint 20: User’s Guide -- CD Version...
  • Page 147 b. Loosen the two thumbscrews as shown. The screws do not detach from the fuser. c. Holding the fuser by the handles, lift the right side of the fuser, slide the fuser to the right to free the left end of the fuser from the clamp, and lift the fuser up to remove it.
  • Page 148 Hand tighten the thumbscrews. Use a screwdriver or a coin to further tighten the screws to keep the fuser from loosening during use. InfoPrint 20: User’s Guide -- CD Version...
  • Page 149 c. Close the fuser cover. 7. To remove the existing transfer roller, do the following: a. Open the top cover and remove the toner cartridge. Store the toner cartridge in a dark place (such as its foil packaging) to protect it. Keep the toner cartridge level to avoid spilling toner.
  • Page 150 Push the small tab forward to free the left end of the transfer roller. c. Lift the large tab to free the right end of the transfer roller. InfoPrint 20: User’s Guide -- CD Version...
  • Page 151 d. Grasp the tabs on the ends of the transfer roller and pull the transfer roller towards you to remove it from the printer. 8. To install the new transfer roller: a. Grasp the tabs at the ends of the new transfer roller and insert it into the printer.
  • Page 152 9. Reinstall the toner cartridge. Grip the toner cartridge as shown. Slide the cartridge into the printer guide channels. To make sure the toner cartridge is secure, gently press both ends of the cartridge until the cartridge stops. InfoPrint 20: User’s Guide -- CD Version...
  • Page 153 10. Close the auxiliary tray and then the top cover. 11. Reinstall the duplex unit if it was installed before. See “Installing The Duplex Unit” on page 157. Attention: If you removed the duplex unit and you are not reinstalling it, reinstall the filler panel.
  • Page 154: Cleaning The Printer

    3. Wipe the printer dry with a soft, dry cloth. Checking the Power Cord IBM recommends checking the printer plug approximately once a month. 1. Power off the printer. 2. Unplug the power cord from the printer and the wall socket.
  • Page 155 Note: Always make sure you leave enough room around all power plugs for you to easily disconnect the printer power cord. Chapter 7. Maintaining the Printer...
  • Page 156 InfoPrint 20: User’s Guide -- CD Version...
  • Page 157: Chapter 8. Installing Printer Options

    When this is not possible, place the static-protective package that the option came in on a smooth, level surface and place the option on it. v Do not place the option on the printer cover or other metal surface. © Copyright IBM Corp. 1998...
  • Page 158: Simms And Hard Drives

    3. Remove the power cord from the back of the printer. 4. Loosen the thumbscrews located on the side cover at the back of the printer. Slide the side cover toward the back of the printer to release the InfoPrint 20: User’s Guide -- CD Version...
  • Page 159: Installing A Simm

    tabs and hooks, and remove the side cover. 5. To install a SIMM, see “Installing a SIMM”. To install a hard drive, see “Installing a Hard Drive” on page 151. Installing a SIMM Attention Follow the instructions for handling static-sensitive devices described on page 147.
  • Page 160 5. Verify that the SIMM is correctly installed in the socket by looking at its position from the sides of the controller card. 6. Reinstall the side cover. Follow the procedure “Reinstalling the Side Cover” on page 152. InfoPrint 20: User’s Guide -- CD Version...
  • Page 161: Installing A Hard Drive

    Installing a Hard Drive Attention Follow the instructions for handling static-sensitive devices described on page 154. Use the following procedure to install a hard drive: 1. Ensure that printer is powered off and unplugged from the wall outlet. 2. The side cover must be removed before installing the hard drive. Follow the procedure “Removing the Side Cover”...
  • Page 162: Reinstalling The Side Cover

    1. Insert the hooks (1) at the bottom of the side cover into the holes (2) at the bottom of the printer frame. 2. Guide the tabs (3) into the slots (4) in the top cover and slide the side cover toward the front of the printer. InfoPrint 20: User’s Guide -- CD Version...
  • Page 163 3. Tighten the thumbscrews (5) at the top and bottom of the side cover mounting bracket. 4. Connect the power cord to the back of the printer. 5. Connect the other end of the power cord to a grounded AC outlet. 6.
  • Page 164: Network Interface Cards

    Note: You cannot install two identical cards. For example, the printer cannot accept two IBM Network Cards for Ethernet, but it can accept an IBM Ethernet card and an IBM Token Ring card. A system or network administrator should review the documentation shipped with the network interface card to configure the printer and your computing...
  • Page 165 a. Lay the token-ring card in front of you with the faceplate toward you. b. On the right, rear side are six pins and two small jumpers. v If you are installing the card for a 4 Mbps network, place a jumper over the pins labeled 4.
  • Page 166 8. Insert the card into the slot, aligning it with the two guides at the top and bottom of the slot. Slide the card vertically into these guides, pushing slowly and firmly until you can feel the card seat into the socket. InfoPrint 20: User’s Guide -- CD Version...
  • Page 167: The Duplex Unit

    10. If you have a second card to install, repeat Steps 7 to 9. 11. Now that you have installed the card, your system administrator will need to configure the printer and its computing environment. See IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide for Ethernet and token-ring cards.
  • Page 168 2. Open the fuser cover. 3. Locate the two tabs indicated by the arrows inside the paper exit area. Push them to remove the duplex unit filler panel. InfoPrint 20: User’s Guide -- CD Version...
  • Page 169 4. Close the fuser cover. 5. Attach the duplex unit. Align the triangular tab on the duplex unit with the corresponding cutout on the fuser cover. Chapter 8. Installing Printer Options...
  • Page 170 6. Fasten the duplex unit to the printer using the supplied screws. 7. Plug the cable of the duplex unit into the connector on the printer. 8. Fasten the connector with the supplied screws. InfoPrint 20: User’s Guide -- CD Version...
  • Page 171: Removing The Duplex Unit

    9. Attach the paper holder. 10. To make two-sided printing the printer default, set the Paper Menu DUPLEX item to ON. See “Making Duplex or Simplex Printing the Printer Default” on page 28. 11. To verify that the duplex unit is installed correctly, you can print a list of PCL5e fonts.
  • Page 172 3. Remove the screws securing the duplex unit connector. 4. Take out the connector. 5. Remove the two screws securing the duplex unit. InfoPrint 20: User’s Guide -- CD Version...
  • Page 173 6. Remove the duplex unit. 7. Install the duplex unit filler panel. Attention: Do not use the printer with the filler panel removed. Whenever you remove the duplex unit, be sure to replace the filler panel. Chapter 8. Installing Printer Options...
  • Page 174: The 500-Sheet Paper Tray

    The 500-Sheet Paper Tray Important InfoPrint 20 supports two paper tray sizes: A4/Letter and A3/Ledger (11 x 17). Use the procedures in this section for either size. Each 500-sheet paper tray option consists of: v A paper tray support unit that attaches to the printer v A paper tray that holds the paper and is inserted into the support unit.
  • Page 175 7. If you have two trays, go to “Stacking Two 500-Sheet Paper Trays”. Otherwise, go to “Placing the Printer on the Paper Tray Support Unit” on page 166. Stacking Two 500-Sheet Paper Trays Use the following procedure to stack and fasten two 500-sheet paper tray support units: 1.
  • Page 176 Up to two additional paper trays can be installed below the printer. To install the paper tray, do the following: 1. Place the tray on a sturdy, level surface. 2. Power off and unplug the printer. InfoPrint 20: User’s Guide -- CD Version...
  • Page 177 3. Gently lift the paper tray and remove it from the printer. 4. Close the auxiliary tray, fold the paper stopper, and shut the output tray. 5. Lift the printer and place it on the tray. a. Lift the printer by grasping the recessed areas of the bottom edges on the right and left sides, not from the front and back side.
  • Page 178 InfoPrint 20: User’s Guide -- CD Version...
  • Page 179 b. Align the two posts on the tray with the holes on the bottom of the printer. 6. Insert the two supplied thumbscrews into the holes on the inside of the tray. Chapter 8. Installing Printer Options...
  • Page 180: Removing 500-Sheet Paper Trays

    2. Remove all paper trays from the printer. 3. Loosen and remove the two thumbscrews securing the paper tray support unit to the printer. If you are removing both Tray 2 and Tray 3, you only InfoPrint 20: User’s Guide -- CD Version...
  • Page 181 need to remove the thumbscrews securing Tray 2 to the printer. 4. Lift the printer and place it on a sturdy, level surface. Lift the printer by grasping the recessed areas of the bottom edges on the right and left sides, not from the front and back side.
  • Page 182: The Envelope Tray

    The Envelope Tray This section describes how to install and remove the envelope tray. See “Selecting Paper and Other Printable Material” on page 34 for information about acceptable envelope sizes for the envelope tray. InfoPrint 20: User’s Guide -- CD Version...
  • Page 183: Installing The Envelope Tray

    The 2000-Sheet Input Drawer This section describes how to install and remove the 2000-Sheet Input Drawer. The InfoPrint 20 sits on top of the 2000-Sheet Input Drawer. The 2000-sheet input drawer option consists of: v An input drawer unit mounted on casters v Two skids that fit around the casters...
  • Page 184: Infoprint 20: User's Guide -- Cd Version

    2. Unplug the printer from the wall. 3. Remove the power cord from the back of the printer. 4. Unpack the 2000-Sheet Input Drawer and the skids. Remove all packing material from the drawer and the rear cover. InfoPrint 20: User’s Guide -- CD Version...
  • Page 185 5. Lock the front casters of the 2000-Sheet Input Drawer unit by pressing down on the locking tabs. 6. Twist the tab as shown to unlock the 2000-sheet input drawer. 7. Use the Allen key to secure the skids to the input drawer with the Allen screws as shown.
  • Page 186 InfoPrint 20: User’s Guide -- CD Version...
  • Page 187 8. Remove Tray 1 (and Tray 2, if installed) from the printer. 9. Lift the printer by grasping the recessed areas of the bottom edges on the right and left sides, not from the front and back side. Never try to lift the printer while holding any part other than the left and right bottom edges.
  • Page 188 10. Align the posts on the 2000-Sheet Input Drawer with the holes in the bottom of the printer. InfoPrint 20: User’s Guide -- CD Version...
  • Page 189 11. Secure the printer to the 2000-Sheet Input Drawer using the two supplied thumbscrews, as shown. Use a coin to tighten the thumbscrews. 12. Plug the cable from the 2000-Sheet Input Drawer into the power cable outlet on the back of the printer, as shown. 13.
  • Page 190 14. Replace Tray 1 (and Tray 2, if installed). 15. Pull the drawer out of the 2000-Sheet Input Drawer unit and load paper into the drawer. See “Loading Paper into the 2000-Sheet Input Drawer” InfoPrint 20: User’s Guide -- CD Version...
  • Page 191 on page 59 for information on loading paper into the drawer. 16. Verify that the 2000-Sheet Input Drawer power switch is in the ″on″ position. Close the drawer and switch the printer power on. Chapter 8. Installing Printer Options...
  • Page 192: Removing The 2000-Sheet Input Drawer

    1. Switch the printer power off. 2. Unplug the 2000-Sheet Input Drawer power cord from the wall. 3. Remove the power cord from the back of the printer. 4. Remove paper Tray 1 (and Tray 2, if installed). InfoPrint 20: User’s Guide -- CD Version...
  • Page 193 5. Unscrew the two thumbscrews securing the printer to the 2000-Sheet Input Drawer. 6. Lift the printer off of the 2000-Sheet Input Drawer. Chapter 8. Installing Printer Options...
  • Page 194 7. Unscrew the four hex screws with the hex key and remove the skids from the 2000-Sheet Input Drawer unit. InfoPrint 20: User’s Guide -- CD Version...
  • Page 195: Chapter 9. Configuring Printer Network Addresses

    Defining the printer’s network address should be performed by a network administrator or someone familiar with network addresses. If you have IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide, please refer to it when you configure your Ethernet or token-ring card.
  • Page 196: Setting The Locally Administered Mac Address (Laa)

    The following procedure allows you to use locally administered addresses (LAA) instead of the factory value. Resetting the printer to factory defaults sets the LAA back to the MAC address. IBM recommends that you contact your network administrator before you change the MAC address because each LAA must be unique on the network.
  • Page 197 (that is, FF). To decrement the value, simultaneously press the Value key and the Shift key. To increment or decrement the value by 10, press and hold the keys. 6. Press the Value key until the desired value is displayed, then press Enter to set the value.
  • Page 198 InfoPrint 20: User’s Guide -- CD Version...
  • Page 199: Appendix A. Troubleshooting

    (see “Printing the Printer Configuration Page” on page 25). If you are asked for a machine type, specify 4320. b. If you need IBM operating system support (for example, AIX, OS/2, OS/400, and MVS), contact IBM software support (1-800-237-5511 in the U.S.A., 1-800-465-2222 in Canada).
  • Page 200 Make sure you remove all tape and packaging material, including the yellow tape at the end of the cartridge. See “Changing the Toner Cartridge” on page 132. InfoPrint 20: User’s Guide -- CD Version...
  • Page 201 Test Menu, reseat the card (see “Network Interface Cards” on page 154). If problems persist, you may need a new card. Also, refer to IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide, which is shipped with the Ethernet and token-ring network interface cards.
  • Page 202 Set JAMRECOVERY to ON in the Configuration Menu or using the printer driver. (The driver setting overrides the menu setting.) See “Configuration (Config) Menu” on page 95. Note that this will decrease performance. InfoPrint 20: User’s Guide -- CD Version...
  • Page 203 Symptom Action Printing is too slow Responses: 1. Consider setting JAMRECOVERY to OFF in the Configuration Menu or by using the printer driver. (The driver setting overrides the menu setting.) See “Configuration (Config) Menu” on page 95. 2. If you have installed extra memory, make sure the printer recognizes it.
  • Page 204 TCP/IP. You cannot send IPDS jobs to the printer using an Ethernet or token-ring card that is not configured for TCP/IP. See IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide for more information about configuring Ethernet and token-ring cards.
  • Page 205 Make sure your printer driver is installed and connected to the problems correct port. Also, make sure you use properly shielded and grounded cables and connectors (IBM part number 63H1956 or its equivalent) that are no more than ten feet (3 meters) in length. Poor quality shading patterns Responses: 1.
  • Page 206 Online key. COLD RESET LTR appears in the message display area. IBM recommends printing a printer configuration page before you do a reset, so you can restore old settings if necessary. InfoPrint 20: User’s Guide -- CD Version...
  • Page 207 Symptom Action Problems with pre-printed forms Response: Allow 5 mm between printed information and pre-printed lines, cuts, or perforations on the pre-printed forms. Printer does not work after Response: Power off again. Wait ten seconds, and then power on. powering it off and then on. Excessive paper curling Response: 1.
  • Page 208 InfoPrint 20: User’s Guide -- CD Version...
  • Page 209: Appendix B. Print Quality Problems

    See “Changing the Toner Cartridge” on page 132 for instructions on removing and replacing the toner cartridge. 8. If the problem involves spots or streaks, print several test pages to clean out contamination. © Copyright IBM Corp. 1998...
  • Page 210: Print Is Too Light

    The toner cartridge is low Replace the toner cartridge (see on toner “Changing the Toner Cartridge” on page 132 The toner cartridge is Replace the toner cartridge (see damaged “Changing the Toner Cartridge” on page 132 InfoPrint 20: User’s Guide -- CD Version...
  • Page 211: Toner Spots On The Print

    Toner Spots on the Print Possible Causes. Actions You Should Take Print Sample Paper does not meet Use recommended paper (see specification “Selecting Paper and Other Printable Material” on page 34) The toner cartridge is Replace the toner cartridge (see damaged “Changing the Toner Cartridge”...
  • Page 212: Random Deletions Or Light Areas On The Print

    Vertical Marks on the Print Possible Causes Actions You Should Take Print Sample The toner cartridge is Replace the toner cartridge (see damaged “Changing the Toner Cartridge” on page 132 InfoPrint 20: User’s Guide -- CD Version...
  • Page 213: Vertical Bands Of Deletions Or Light Areas On The Print

    Vertical Bands of Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample The toner cartridge is not Reinstall the toner cartridge installed correctly The toner cartridge is Replace the toner cartridge (see damaged “Changing the Toner Cartridge” on page 132 Entire Print is Black Possible Causes...
  • Page 214: Entire Print Is Blank

    Paper does not meet Use recommended paper (see specification “Selecting Paper and Other Printable Material” on page 34) The toner cartridge is Replace the toner cartridge (see damaged “Changing the Toner Cartridge” on page 132 InfoPrint 20: User’s Guide -- CD Version...
  • Page 215: Printed Image Rubs Off Or Smears

    Printed Image Rubs Off or Smears Possible Causes Actions You Should Take Print Sample There is moisture in the Load fresh, dry paper paper Paper does not meet Use recommended paper (see specification “Selecting Paper and Other Printable Material” on page 34) The top cover is not fully Close the top cover closed...
  • Page 216: The Printed Image Is Blurred

    Actions You Should Take Print Sample Paper does not meet Use recommended paper (see specification “Selecting Paper and Other Printable Material” on page 34) There is moisture in the Load fresh, dry paper paper InfoPrint 20: User’s Guide -- CD Version...
  • Page 217: Appendix C. Printer Messages

    Memconfig Menu have been changed. Action: Press the Continue key to accept the new values and continue printing. DSK FMT RESTART Meaning: The printer is restarting to include the hard drive in its configuration. Action: None required. © Copyright IBM Corp. 1998...
  • Page 218 Value keys simultaneously to continue as if there were no hard drive installed. IPDS COAX Meaning: The printer is receiving IPDS data through the coax interface. Action: None required. IPDS ETHERNET Meaning: The printer is receiving IPDS data through the Ethernet interface. InfoPrint 20: User’s Guide -- CD Version...
  • Page 219 Action: None required. IPDS TOKEN-RING Meaning: The printer is receiving IPDS data through the token-ring interface. Action: None required. IPDS TWINAX Meaning: The printer is receiving IPDS data through the twinax interface. Action: None required. JOB QUEUED Meaning: An informational page is queued for printing. Action: If the online indicator is off, press the Online key.
  • Page 220 Action: None required. PA2 REQUESTED Meaning: A PA2 request was sent to the host over the coax interface. Action: None required. PCL ETHERNET Meaning: The printer is receiving PCL5e data through the Ethernet interface. InfoPrint 20: User’s Guide -- CD Version...
  • Page 221 Action: None required. PCL PARALLEL Meaning: The printer is receiving PCL5e data through the parallel interface. Action: None required. PCL TOKEN-RING Meaning: The printer is receiving PCL5e data through the token-ring interface. Action: None required. PJL PARALLEL Meaning: The printer is receiving or sending PJL information through the parallel interface.
  • Page 222 Meaning: The printer is restoring the factory defaults for the printer. Action: None required. SWITCHING TO IPDS Meaning: The printer is switching to IPDS. Action: None required. SWITCHING TO PCL Meaning: The printer is switching to PCL5e. Action: None required. InfoPrint 20: User’s Guide -- CD Version...
  • Page 223: Error Messages

    SWITCHING TO PS Meaning: The printer is switching to PostScript. Action: None required. WAIT FOR IDLE PRINTER Meaning: You attempted to print from the Test Menu while the printer was processing PCL, PostScript, or IPDS data. Action: When a port timeout occurs for the data stream (PCL5e, PostScript, or IPDS), the Ready message appears on the operator panel.
  • Page 224 Check the paper guides. The AUTOSENSED PAPER section of the printer configuration page shows what size paper the printer paper size sensors have determined is in each tray. See “Printing the Printer Configuration Page” on page 25. InfoPrint 20: User’s Guide -- CD Version...
  • Page 225 v If you are printing a printer configuration page, make sure Letter or A4-size paper is loaded in the default tray. v If you specified a different tray, and you do not want to use the tray specified in the message, you can do the following: 1.
  • Page 226 Action: If the AUTOCONTINU item in the Config Menu is set to ON, printing resumes in ten seconds. Make sure paper is correctly loaded InfoPrint 20: User’s Guide -- CD Version...
  • Page 227 in the tray and the end guides in the tray are properly set. For the auxiliary tray, verify the AUXSIZE setting on the Paper Menu (see “Defining the Auxiliary Tray Paper Size” on page 64). You may also need to open and close the top cover to clear the condition. 29 OUTPUT FULL Meaning: The output bin is full.
  • Page 228 Meaning: The printer detected a fuser problem. Action: Turn off the printer for fifteen minutes and then turn on the printer. If the message recurs, call for service. 51 ERROR CALL FOR SERVICE Meaning: A problem has occurred. InfoPrint 20: User’s Guide -- CD Version...
  • Page 229 Action: Power off the printer, wait twenty seconds, then power on. If the error recurs, call for service. 52 ERROR CALL FOR SERVICE Meaning: The printer has detected an error in the print mechanism. Action: Power off the printer, wait twenty seconds, then power on. If the error recurs, call for service.
  • Page 230 Coax Setup Menu to 0. 83 CX SEND STATE Meaning: Your coax host has placed your printer in “Send State” and is waiting for the printer to return a PA signal. InfoPrint 20: User’s Guide -- CD Version...
  • Page 231 Action: Press the Continue key to clear the message. (You may need to press the key more than once.) Then do the following to send the PA signal. 1. Press the Online key to take the printer offline. 2. Press the Menu key until you see the Coax SCS Menu. 3.
  • Page 232 InfoPrint 20: User’s Guide -- CD Version...
  • Page 233: Appendix D. Specifications And Repackaging

    Weight 32.5 kg (71.5 lb.) Base (with duplex unit and three 500-sheet A3/ledger paper trays): Width 580 mm (22.8 in.) Depth 638 mm (25.1 in.) Height 745 mm (29.3 in.) Weight 59 kg (129.8 lb.) © Copyright IBM Corp. 1998...
  • Page 234: Cartridge Specifications

    0° to 35° C (32° to 95° F) Humidity for storage 15 to 80% Note: The shipping and storage humidity can be between 5 to 15% or 85 to 95% for a maximum of 48 hours only. InfoPrint 20: User’s Guide -- CD Version...
  • Page 235: Repackaging The Printer

    Important! If you intend to ship your printer for service or repairs, pack it in the original container. If you need a new shipping container, contact IBM technical support, or, in the U.S.A. and Canada, call 1-800-388-7080 (Maintenance, Parts, and Warranty Center).
  • Page 236 500-sheet paper trays (see “Removing 500–Sheet Paper Trays” on page 170 ) v Duplex unit (see “Removing the Duplex Unit” on page 161) v 2000-Sheet Input Drawer (see “Removing the 2000-Sheet Input Drawer” on page 182) InfoPrint 20: User’s Guide -- CD Version...
  • Page 237 8. Open the top cover and remove the toner cartridge. 9. Place the toner cartridge inside a foil bag or the package that it came in. Keep the cartridge level during storage. Note: Do not ship the toner cartridge with the printer. 10.
  • Page 238 InfoPrint 20: User’s Guide -- CD Version...
  • Page 239 11. Place the printer back into its original packaging. Make sure to install the styrofoam packing shims as shown. 12. Complete and include a copy of the Repair Inventory Worksheet with the printer. Make sure you note all of the printer options that are still installed on the printer.
  • Page 240 InfoPrint 20: User’s Guide -- CD Version...
  • Page 241: Appendix E. Repair Inventory Worksheet

    75-envelope tray Token-Ring network interface card Ethernet network interface card IPDS SIMM Coax card Twinax card Hard drive Base PCL/PostScript SIMM 4MB DRAM 8MB DRAM 16MB DRAM 32MB DRAM 2MB Flash SIMM 4MB Flash SIMM © Copyright IBM Corp. 1998...
  • Page 242 InfoPrint 20: User’s Guide -- CD Version...
  • Page 243: Appendix F. Notices

    Appendix F. Notices References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM licensed product, program, or service is not intended to state or imply that only IBM’s product, program, or service may...
  • Page 244: Energy Star

    IBM Printing Systems Company participates in this program by introducing printers that reduce power consumption when they are not being used. As an...
  • Page 245: Federal Communication Notices Commission (Fcc) Statement

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. v Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors (IEEE Std 1284-1994 compliant) must be used in order to meet FCC emission limits.
  • Page 246: German Conformity Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards. EU Conformity Statement: This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European standard EN 55022.
  • Page 247: Japanese Vcci Class 2 Ite Statement

    Properly shielded and grounded cables and connectors (IEEE Std 1284-1994 compliant) must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 248: European Community (Ec) Conformity Statement

    This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of...
  • Page 249: The United Kingdom Telecommunications Act 1984

    Nach der EN 55022: “Dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Maßnahmen durchzuführen und dafür aufzukommen.” Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den Handbüchern angegeben, zu installieren und zu betreiben.
  • Page 250: Communication Statements (Taiwan)

    Communication Statements (Taiwan) InfoPrint 20: User’s Guide -- CD Version...
  • Page 251: Glossary

    Glossary The following terms are defined as they are used in InfoPrint 20 documentation. If you do not find the term you need, refer to the index or to the IBM Dictionary of Computing ZC20-1699 or the IBM Dictionary of Printing, G544-3973.
  • Page 252 (1) The arrangement or layout of data on a data medium. (2) The size, style, type of page, margins, printing requirements, and so on, of a printed page. InfoPrint 20: User’s Guide -- CD Version...
  • Page 253 forms. The material on which output data is printed, such as paper or adhesive labels. See preprinted form. forms path. The entire route that forms travel during processing. The forms path usually begins where the forms are loaded and ends at the stacker. Synonym for paper path. fuse.
  • Page 254 See also text orientation. output bin. The part of the InfoPrint 20 where the printed sheets are collected. outline font. A font whose graphic character shapes are defined by mathematical equations rather than by raster patterns.
  • Page 255 (1) In computer graphics, a predetermined pattern of lines that provides uniform coverage of a display space. (2) The coordinate grid that divides the display area of a display device. (3) In the InfoPrint 20, an on/off pattern of electrostatic images produced by the laser print head under control of the character generator.
  • Page 256 This type of cable is often used to attach printers to an AS/400 system. two-sided printing. Printing on both sides of a sheet of paper. Synonymous with duplex printing. Contrast with simplex printing. InfoPrint 20: User’s Guide -- CD Version...
  • Page 257 valid printable area. The area represented by the intersection of the physical page and the current logical page. You can use the VPA CHK item on the IPDS Menu to specify if attempts to print outside this area cause errors to be reported to the host. xerographic paper.
  • Page 258 InfoPrint 20: User’s Guide -- CD Version...
  • Page 259: Index

    Coax Setup Menu item 124 configuration page Token Ring Menu item 113 Twinax Setup Menu item 126 Ethernet, printing 29 Attention indicator light 22 BUSY TMEOUT, Coax Setup Menu printer 25 item 123 token-ring, printing 29 © Copyright IBM Corp. 1998...
  • Page 260 IPDS Menu item 109 selecting for Ethernet attachment item 128 PCL Menu item 100 fixes, obtaining from web 7 PS Menu item 104 selecting for parallel attachment flash memory Twinax Setup Menu item 125 installing 148 InfoPrint 20: User’s Guide -- CD Version...
  • Page 261 IPDS Menu 104 downloading using NPRU 7 IPDS PORT, IPDS Menu item 110 IPDS list 89 IRQ TMEOUT, Coax Setup Menu IBM technical support, contacting IPDS resident default 106 item 123 IPDS substitution 109 Item key 23 indicator lights 22...
  • Page 262 Coax SCS Menu 116 PS Menu item 104 Coax Setup Menu 122 Online indicator light 22 pages lost after jam 192 Configuration (Config) Menu 95 Online key 23 PAGESIZE, PCL Menu item 100 InfoPrint 20: User’s Guide -- CD Version...
  • Page 263 paper PCL5e (continued) preprinted paper, loading 40 excessive curling 197 form length 100 prepunched paper, loading 40 exit area memory requirements 5 PRINT EN CONFIG, Test Menu item clearing jams 71 page protection 100 location 1 page size 100 PRINT ERRS, PS Menu item 104 loading into 2000-Sheet Input PCL Menu 99 PRINT IMAGE, Coax DSC/DSE...
  • Page 264 PS SAVE, Memconfig Menu item serial number location 1 service clearance, printer 224 network card, installing 154 PTSIZE, PCL Menu item 101 shading, quality problems 195 ordering 3 purchasing supplies 131 Shift key 23 InfoPrint 20: User’s Guide -- CD Version...
  • Page 265 token ring (continued) TRAY3 PROT, Paper Menu item 94 usage kit (continued) setting line speed for network trays replacing fuser 136 card 154 printer default 63 replacing transfer roller 139 setting network addresses 185 protecting 94 utilities, obtaining from web 7 Token Ring Menu 110 renumbering (TRAY RENUM) toner...
  • Page 266 InfoPrint 20: User’s Guide -- CD Version...
  • Page 267: Readers' Comments - We'd Like To Hear From You

    Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
  • Page 268 POSTAGE STAMP HERE IBM CORPORATION Department H7FE Building 003G IBM Printing Systems Company Informations Development PO Box 1900 Boulder CO USA 80301-9191 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...
  • Page 270 File Number: S370/4300/9370-16 Printed in U.S.A. S544-5516-C1...