IBM InfoPrint 1634 User Manual
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IBM InfoPrint 1634 User Manual

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InfoPrint Color 1634
MT(4931)
User's Guide
S510-6845-00

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Summary of Contents for IBM InfoPrint 1634

  • Page 1 InfoPrint Color 1634 MT(4931) User’s Guide S510-6845-00...

  • Page 2: Safety Information

    Safety information Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious.

  • Page 3: Table Of Contents

    Contents Learning about the printer....................9 Configured models............................9 Using the security lock feature........................10 Understanding the control panel........................11 Menus list..............................12 Installing options.........................14 Installing a 550-sheet drawer........................14 Installing internal options...........................15 Available options..............................15 Accessing the system board to install internal options..................15 Installing a memory card............................18 Installing a flash memory or firmware card......................21 Installing a printer hard disk..........................22 Installing an internal print server or port interface card..................23...
  • Page 4 Storing media.............................40 Supported paper sizes, types, and weights....................40 Supported paper sizes............................40 Support for paper types............................42 Paper types and weights.............................43 Paper capacities..............................44 Printing..........................45 Installing printer software...........................45 Printing a document from Windows......................45 Printing a document from a Macintosh computer..................45 Printing confidential and other held jobs....................45 Holding jobs in the printer............................45 Printing confidential and other held jobs from Windows..................46 Printing confidential and other held jobs from Macintosh..................46...
  • Page 5 Clearing Tray 2 jams..........................60 Clearing jams behind the inner door......................62 Clearing jams under the fuser or fuser cover.....................63 Clearing jams between the fuser and the standard exit bin...............64 Clearing jams in the standard exit bin......................64 Clearing jams in the duplex path.......................65 Clearing jams in the multipurpose feeder....................67 Clearing jams in the manual feeder......................67 Maintaining the printer......................69...
  • Page 6 Troubleshooting........................79 Checking an unresponsive printer......................79 Solving printing problems..........................79 Multiple-language PDFs do not print........................79 Control panel display is blank or displays only diamonds..................79 Jobs do not print..............................79 Confidential and other held jobs do not print.......................80 Job takes longer than expected to print.......................80 Job prints from the wrong tray or on the wrong paper..................80 Incorrect characters print.............................80 Tray linking does not work...........................81...
  • Page 7 Blank pages.................................90 Solid color pages..............................90 Paper curl................................91 Toner specks...............................91 Toner rubs off..............................91 Solving color quality problems........................91 Quality menu................................91 Frequently Asked Questions (FAQ) about color printing..................94 Contacting Customer Support........................97 Notices..........................98 Power consumption..........................100 Index...........................102...

  • Page 9: Learning About The Printer

    Learning about the printer Configured models Basic models The following illustrations show the basic printer models. Standard exit bin Control panel Standard 250-sheet tray (Tray 1) Manual feeder Tray 1 handhold Standard exit bin Control panel Standard 250-sheet tray (Tray 1) Tray 1 handhold...

  • Page 10: Using The Security Lock Feature

    Multipurpose feeder latch Multipurpose feeder Fully configured model The following illustration shows the fully configured printer model. Not all models can be fully configured by adding an optional 550-sheet drawer. Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked.

  • Page 11: Understanding The Control Panel

    Understanding the control panel BACK BACK MENU MENU STOP STOP Control panel item Description Display The display shows messages and pictures that communicate information about the printer: • Printer status messages—Indicate the current status of the printer, such as Ready. •...

  • Page 12: Menus List

    Control panel item Description Back Returns the display to the previous screen USB direct port Insert a USB flash drive to send data to the printer. Numeric keypad Consists of the numbers 0–9, a backspace button, and a pound button Menus list A number of menus are available to make it easy for you to change printer settings.
  • Page 13 Security Network/Ports Help Max Invalid PIN TCP/IP Color Quality Job Expiration IPv6 Print Quality Wireless Printing Guide Standard Network Media Guide Network <x> Print Defects Standard USB Menu Map USB <x> Information Guide NetWare Connection Guide AppleTalk Moving Guide LexLink USB Direct...

  • Page 14: Installing Options

    Installing options Installing a 550-sheet drawer CAUTION: The printer weighs 25.40 kg (56 lb); therefore, it requires at least two people to lift it safely. Use the handholds on the sides of the printer to lift it, and make sure your fingers are not under the printer when you set it down.

  • Page 15: Installing Internal Options

    Installing internal options CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord before continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going to the printer.
  • Page 16 Note: Before attempting to access the system board, see “Using the security lock feature” on page 10 and verify there is no security lock on the system board cover. Notice the eight screws located on the metal plate. Turn the screws counterclockwise until they are loose. Do not remove the screws.
  • Page 17 Pull the metal plate forward to remove it. Use the illustration to locate the connector for the card being installed. Memory card connector Internal print server connector Hard disk connector Firmware and flash memory card connectors...

  • Page 18: Installing A Memory Card

    Warning: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Installing a memory card The system board has one connector for an optional memory card. CAUTION: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord before continuing.
  • Page 19 Notches Ridges Push the memory card straight into the connector until it snaps into place. Make sure each latch fits over the notch located on either side of the memory card.
  • Page 20 Notch Latch Reinstall the system board access cover. Set the printer software to recognize the memory card. Click Start Settings Printers. Double-click the printer icon. Click File Properties. Click the Install Options tab. Increase the printer memory to the appropriate number. Click OK.

  • Page 21: Installing A Flash Memory Or Firmware Card

    Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION: If installing a flash memory or firmware card after setting up the printer, turn the printer off, and unplug the power cord before continuing.

  • Page 22: Installing A Printer Hard Disk

    Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Reinstall the system board access cover. Set the printer software to recognize the flash memory.

  • Page 23: Installing An Internal Print Server Or Port Interface Card

    Attach the ribbon cable to the hard disk. Align the screw holes on the mounting plate with the holes in the hard disk. Secure the mounting plate to the hard disk with the screws. Press the ribbon cable connector into the connector on the system board. Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board.
  • Page 24 Warning: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. An internal print server allows connection from the printer to the local area network (LAN). An optional port interface card expands the ways the printer can connect to a computer or external print server.

  • Page 25: Reinstalling The System Board Access Cover

    Reinstalling the system board access cover Note: This operation requires a #2 Phillips screwdriver. Align and place the eight keyholes on the system board metal plate onto the screws on the system board. Slide the metal plate down.

  • Page 26: Attaching Cables

    Tighten the screws firmly. Attaching cables Connect the printer to the computer using a USB cable or an Ethernet cable. A USB port requires a USB cable. Be sure to match the USB symbol on the cable with the USB symbol on the printer. Match the appropriate cable with the connector shown: Ethernet connector USB symbol...

  • Page 27: Loading Paper And Specialty Media

    Loading paper and specialty media This section shows how to load the standard tray (250-sheet letter-size tray), the multipurpose feeder, and the optional 500-sheet tray which is part of the optional 500-sheet drawer. It also includes information about the standard exit bin. Loading the standard tray The printer has two trays to select from: the standard tray (Tray 1), also known as the 250-sheet tray, and the optional 550-sheet tray (Tray 2).
  • Page 28 Load lines Length indicator Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the recommended print side faceup. Load the stack toward the back of the tray as shown. When loading preprinted letterhead, place the header toward the front of the tray.

  • Page 29: Loading The Optional 550-Sheet Tray

    Align the tray, and insert it. If a different type of paper was loaded than the type previously loaded in the tray, change the Paper Type setting for the tray from the control panel. For more information, see “Setting the Paper Size and Paper Type” on page 35. Loading the optional 550-sheet tray The optional 550-sheet drawer consists of a 550-sheet tray and a support unit.

  • Page 30: Loading The Multipurpose Feeder

    Loading the multipurpose feeder Push the multipurpose feeder latch to the right. Pull the multipurpose feeder door down. Grasp the extension, and then pull it straight out until it is fully extended.
  • Page 31 Prepare the paper for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges and fan them. Straighten the edges on a level surface. Note: Avoid touching the print side of transparencies.

  • Page 32: Using The Multipurpose Feeder

    Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended print side facedown and the top edge entering first. • Load envelopes with the flap side up. Warning: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives.

  • Page 33: Using The Manual Feeder

    Use the marks above the slot to adjust the width guide for standard paper sizes. For odd sizes, once the paper is loaded, move the width guide until it lightly touches the sheet. Warning: Do not force the width guide against the paper, or it could be damaged. Load one sheet of paper flush with the right side of the slot.
  • Page 34 The standard exit bin collects every type of paper and specialty media the printer supports. For more information, see “Paper and specialty media guide” on page 37. Attaching the standard exit bin To attach the standard exit bin to the printer: Align it with the opening on top of the printer and slide it down.

  • Page 35: Setting The Paper Size And Paper Type

    Rotate it back until it stops at a 90° angle. To close it, fold it back down. To extend the paper stop for longer paper sizes, start with the paper stop fully closed: Grasp the paper stop at the indentation farthest from the top of the bin. Rotate it up and back until it is lies flat.

  • Page 36: Tray Linking

    To change the Paper Size and Paper Type settings: Make sure the printer is on and Ready appears. From the control panel, press Press until Paper Menu appears, and then press Press until Paper Size/Type appears, and then press Press until the correct tray appears, and then press Press until...

  • Page 37: Paper And Specialty Media Guide

    Paper and specialty media guide Media guidelines Media characteristics The following media characteristics affect print quality and reliability. Consider these characteristics when evaluating new media stock. Weight The printer can automatically feed media weights from 60 to 176 g/m (16 to 47 lb bond) grain long. Media lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.

  • Page 38: Selecting Media

    • Preprinted media that requires a registration (the precise print location on the page) greater than ±2.3 mm (±0.09 in.), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a program to successfully print on these forms. •...

  • Page 39: Using Transparencies

    Using transparencies Print samples on the transparencies being considered for use before buying large quantities. When printing on transparencies: • From MarkVision Professional, the printer software, or the control panel, set the Paper Type to Transparency. For more information, see “Setting the Paper Size and Paper Type” on page 35. •...

  • Page 40: Using Card Stock

    • Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that label adhesives, face sheet (printable stock), and topcoats can withstand temperatures up to 180°C (356°F) and pressure up to 30 psi without delaminating, oozing around the edges, or releasing hazardous fumes. Do not use vinyl labels. •...
  • Page 41 X—unsupported Paper size Dimensions Standard 250-sheet Optional 550-sheet Multipurpose feeder tray (Tray 1) tray (Tray 2) or manual feeder Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) 182 x 257 mm JIS B5 (7.17 x 10.1 in.) 210 x 297 mm...

  • Page 42: Support For Paper Types

    Paper size Dimensions Standard 250-sheet Optional 550-sheet Multipurpose feeder tray (Tray 1) tray (Tray 2) or manual feeder International B5 176 x 250 mm (6.93 x 9.84 in.) Envelope Other Envelope* 104.8 x 210 mm to 215.9 x 355.6 mm (4.125 x 8.27 in.

  • Page 43: Paper Types And Weights

    Paper types and weights Paper type Standard 250-sheet tray Optional 550-sheet tray Multipurpose feeder or (Tray 1) (Tray 2) manual feeder Plain (xerographic or Simplex only—60 to 177 g/ Simplex only—60 to 177 g/ Simplex only—75 to 177 g/ business) paper grain long (16 to 47 lb grain long (16 to 47 lb grain long (20 to 47 lb...

  • Page 44: Paper Capacities

    Paper capacities Paper type Standard 250-sheet tray (Tray 1) Optional 550-sheet tray (Tray 2) Multipurpose feeder Paper 250 sheets* 550 sheets* 100 sheets* Envelopes * Based on 75 g/m (20 lb) paper...

  • Page 45: Printing

    Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see Avoiding jams and Storing print media. Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup.

  • Page 46: Printing Confidential And Other Held Jobs From Windows

    Job type Description Reserve When you send a Reserve print job, the printer does not print the job immediately. It stores the job in memory so you can print the job later. The job is held in memory until you delete it from the Held Jobs menu. Verify When you send a Verify print job, the printer prints one copy and holds the remaining copies in printer memory.

  • Page 47: Printing From A Usb Flash Memory Device

    For confidential jobs, use the numeric keypad to enter your PIN. If you enter an invalid PIN, the Invalid PIN screen appears. • To re-enter the PIN, make sure Try again appears, and then press • To cancel the PIN, press until Cancel appears, and then press Press...

  • Page 48: Printing A Menu Settings Page

    Make sure the printer is on and Ready or Busy appears. Insert a USB flash memory device into the USB Direct interface. Warning: Do not remove the USB key, or touch the printer near the area of the USB key while actively reading, writing, or printing from the USB key.

  • Page 49: Printing A Network Setup Page

    Press until Reports appears, and then press Press until Menu Settings Page appears, and then press Printing Menu Settings appears. After the menu settings page prints, Ready appears. Printing a network setup page If the printer is attached to a network, print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration.

  • Page 50: Printing The Print Quality Test Pages

    Printing the print quality test pages Print the print quality test pages to isolate print quality problems. Turn the printer off. Hold down while turning the printer on. Release the buttons when the clock appears, and wait for CONFIG MENU to appear. Press until Prt Quality Pgs appears, and then press...

  • Page 51: Configuring The Printer For Black-Only Printing

    Note: Store the color supplies in a clean, cool, dark, dry place where the photoconductors will not be touched or scratched. Configuring the printer for black-only printing Turn the printer off. From the control panel, hold down while turning the printer on. Release the buttons when the clock appears, and wait for CONFIG MENU to appear.
  • Page 52 Open the upper door fully. Grasp the inner door handle and pull to open both the inner and lower doors. Now the photoconductors can be seen. Lift the photoconductor release knob, and then pull the photoconductor out by the handle. Remove all three color photoconductors.
  • Page 53 Close the box to protect the photoconductors from light. Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. Place the toner cartridges in a clean, sturdy box. Close the lower door.

  • Page 54: Configuring The Printer For Color Printing And Replacing The Color Supplies

    Close the upper door. Configuring the printer for color printing and replacing the color supplies To return to color printing, complete the following steps: Turn the printer off. From the control panel, hold down while turning the printer on. Release the buttons when the clock appears, and wait for CONFIG MENU to appear. Locate the color residue on the clear end of each photoconductor.

  • Page 55: Canceling A Print Job

    Press until Off appears, and then press Submitting Selection appears. Press until Exit Config Menu appears, and then press If supplies were not installed, you may see any of the following messages: 84 Cyan PC Unit missing 31 Missing or defective Cyan cartridge 84 Magenta PC Unit missing 31 Missing or defective Magenta cartridge 84 Yellow PC Unit missing...

  • Page 56: Canceling A Print Job From Mac Os 9.X

    Canceling a print job from Mac OS 9.x When you send a job to print, the printer icon for your selected printer appears on the desktop. Double-click the printer icon. A list of print jobs appears in the printer window. Choose a job to cancel.

  • Page 57: Clearing Jams

    Clearing jams Avoiding jams The following hints can help you avoid jams: • Use only recommended media. • Do not load too much media. Make sure the stack height does not exceed the indicated maximum height. • Do not load wrinkled, creased, damp, or curled media. •...

  • Page 58: Accessing Jam Areas

    Accessing jam areas Open doors and covers, and remove trays to access jam areas. The illustration shows the possible jam areas. Upper door Fuser cover Inner door Lower door Standard tray (Tray 1) Optional 550-sheet tray (Tray 2) Exit bin Use the following table to locate instructions for a particular jam.

  • Page 59: Clearing Jams Just Beyond Tray 1

    Control panel message Area description 201.xx Paper Jam Jam between an input sensor and the fuser “Jams under the photoconductors” on exit sensor page 62 “Jams under the fuser or fuser cover” on page 63 202.xx Paper Jam Jam after the fuser exit sensor “Jams under and behind the fuser”...

  • Page 60: Clearing Tray 2 Jams

    If the paper fed from Tray 1 and jammed just beyond the tray, 200.xx Paper Jam appears. Open Tray 1. Remove the jam. Reinsert the tray. Clearing Tray 2 jams If the paper did not feed from Tray 2 correctly, the jam is in the tray. 242.xx Paper Jam appears. Open Tray 2.
  • Page 61 If the paper fed from Tray 2, but is caught between Tray 1 and Tray 2, 242.xx Paper Jam may appear. Open Tray 2. Grasp the paper on both sides. Pull it out gently to avoid tearing it. Reinsert the tray. If the paper fed from Tray 2, but is caught between Tray 1 and Tray 2, 200.xx Paper Jam may appear.

  • Page 62: Clearing Jams Behind The Inner Door

    Clearing jams behind the inner door If the paper is jammed behind the inner door, but not under the photoconductors, 200.xx Paper Jam appears. Warning: To avoid overexposing the photoconductors, do not leave the inner door open longer than 10 minutes. Open the upper and inner doors.

  • Page 63: Clearing Jams Under The Fuser Or Fuser Cover

    If the paper will not move, remove all four photoconductors (for more information, see “Removing the color supplies” on page 51). Clear the jam, and then replace the photoconductors. Close the lower door, and then close the upper door. Clearing jams under the fuser or fuser cover Jams under the fuser or fuser cover When paper is jammed under the fuser or the fuser cover, 201.xx Paper Jam appears.

  • Page 64: Clearing Jams Between The Fuser And The Standard Exit Bin

    Jams under and behind the fuser When paper jams both under the fuser and in the slot behind the fuser, 202.xx Paper Jam appears. CAUTION: The fuser and the inside of the printer near the fuser may be hot. Wait for the fuser to cool before clearing jams from this area.

  • Page 65: Clearing Jams In The Duplex Path

    Clearing jams in the duplex path Jams under the rollers near the fuser When paper is jammed under the rollers near the fuser, 203.xx Paper Jam appears. Open the upper door. Grasp the paper on each side, and pull it out gently. Close the upper door.
  • Page 66 Open the upper door. Pull the jammed paper straight up. Note: For more room to grasp the paper, pull the handle to open the lower door. Remove the jam and close the door(s). When paper jams entering Tray 1, 230.xx Paper Jam appears. Remove Tray 1.

  • Page 67: Clearing Jams In The Multipurpose Feeder

    Replace the tray. When paper jams as shown in the following illustration, 200.xx Paper Jam or 230.xx Paper Jam appears. Open Tray 1. Pull the jammed paper straight up. Note: If no jam is visible, remove the tray completely. Also look for a jam behind the upper and lower doors. Replace the tray.
  • Page 68 In either case, push the paper farther into the manual feeder.

  • Page 69: Maintaining The Printer

    Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...

  • Page 70: Cleaning The Printhead Lenses

    Press until that number is displayed, and then press Submitting Selection appears. Repeat steps 6 through 8 to align sets A through L. Press Press until Exit Config Menu appears, and then press Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Cleaning the printhead lenses Clean the printhead lenses if you encounter print quality problems.

  • Page 71: Ordering Supplies And Other Maintenance Items

    Ordering supplies and other maintenance items Ordering toner cartridges When a toner low message such as 88 Cyan Toner Lowappears, or when print becomes faded, first try to extend the life of the specified cartridge: Remove the specified toner cartridge. Rotate the toner cartridge as shown, and firmly shake the cartridge up and down several times to redistribute the toner toward the front of the toner cartridge.

  • Page 72: Moving The Printer To Another Location

    Moving the printer to another location The printer and options can be safely moved to another location by following these precautions: • Remove all printer options before moving the printer. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.

  • Page 73: Administrative Support

    Administrative support Adjusting the brightness or contrast of the display Note: These options are available on some models. To adjust the brightness or contrast settings: Make sure the printer is on and Ready appears. From the control panel, press Press until Settings appears, and then press Press...

  • Page 74: Disabling Quick Start Mode

    Press until Panel Menus appears, and then press Press until Enable appears, and then press Submitting Selection, Enabling Menus, and Panel Menus appear briefly. Press until Exit Config Menu appears, and then press When Activating Menu Changes appears, the menus are enabled. Resetting the Printer appears briefly, followed by a clock, and then Ready appears.

  • Page 75: Adjusting Power Saver

    Adjusting Power Saver Make sure the printer is on and Ready appears. From the control panel, press Press until Settings appears, and then press Press until Setup Menu appears, and then press Press until Power Saver appears, and then press Using the numeric keypad, enter the number of minutes for the printer to wait before entering the Power Saver mode.

  • Page 76: Locking The Control Panel Menus Using The Embedded Web Server

    Release both buttons when Performing Self Test appears. The printer performs its power-on sequence, and then CONFIG MENU appears. Press until Disk Encryption appears, and then press Press until Disable appears, and then press Contents will be lost. Continue? appears. Press until Yes appears, and then press...

  • Page 77: Modifying Confidential Print Settings

    Modifying confidential print settings You can modify confidential print settings using the Embedded Web Server. You can set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts, all of the jobs for that user are deleted. You can set an expiration time for confidential print jobs.

  • Page 78: Using 802.1X Authentication

    SNMPv3 authentication and encryption has three levels of support: • No authentication and no encryption • Authentication with no encryption • Authentication and encryption Using 802.1x authentication 802.1x authentication allows the printer to join networks that require authentication before allowing access. 802.1x port authentication can be used with the WPA (Wi-Fi Protected Access) feature of wireless printers or print servers to provide WPA-Enterprise security support.

  • Page 79: Troubleshooting

    Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...

  • Page 80: Confidential And Other Held Jobs Do Not Print

    Cause Solution Internal print server is not set up properly Verify that you have properly installed the print server and configured the or is not connected properly. printer for network printing. You are using the wrong USB or Ethernet • Make sure you are using a recommended cable.

  • Page 81: Tray Linking Does Not Work

    Tray linking does not work Cause Solution Tray linking is not configured properly. • Make sure the media size and type are the same in both trays. • Make sure the paper guides in the trays are set for the correct media size.

  • Page 82: Drawers

    • Make sure the option is selected in the program you are using. Mac OS 9 users: Make sure the printer is set up in the Chooser. Troubleshooting for specific options follows. If the suggested corrective action does not fix the problem, contact Customer Support.

  • Page 83: Memory Card

    Cause Solution Rubber feed rollers do not turn to advance paper. • Make sure the power cord is plugged firmly into the back of the high capacity feeder. • Make sure the power cord is plugged into a properly grounded outlet. •...

  • Page 84: Paper Jam Message Remains After Jam Is Cleared

    Paper jam message remains after jam is cleared Cause Solution Clear media from the entire paper path, and then press The entire paper path was not cleared, or was not pressed. Page that jammed does not reprint after you clear the jam Cause Solution Jam Recovery in the Setup menu is set to Off.

  • Page 85: Repeating Defects

    Repeating defects Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge or every: photoconductor may be defective. • 33.5 mm (1.32 in.) •...

  • Page 86: Dark Lines

    Press Press until Exit Config Menu appears, and then press Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example Cause Solution Toner cartridge(s), photoconductor, or • If the problem is on the front (print side) of transfer belt is defective.

  • Page 87: Streaked Vertical Lines

    Streaked vertical lines Example Cause Solution Toner is smeared before fusing to the If media is stiff, try feeding from another media. tray. ABCDE Toner cartridge is defective. Replace the toner cartridge causing the streaks. ABCDE Transfer belt is defective. Replace the transfer belt.

  • Page 88: Print Irregularities

    Print irregularities Example Cause Solution Media has absorbed moisture due to Load media from a fresh package into high humidity. the paper tray. ABCDE The media being used does not meet Make sure the Paper Type and Paper the printer specifications. Weight settings match the type of ABCDE media you are using.

  • Page 89: Gray Background

    Gray background Example Cause Solution Toner darkness setting is too dark. Select a different toner darkness setting in the Print Properties before sending the job to print. ABCDE ABCDE ABCDE Uneven print density Example Cause Solution Toner cartridge is defective. Replace the toner cartridge.

  • Page 90: Clipped Images

    Clipped images Cause Solution Guides in the selected tray are set for Move the guides in the tray to the a different media size than what is proper positions for the size loaded. loaded in the tray. There could be an incorrect page size •...

  • Page 91: Paper Curl

    Paper curl Cause Solution Paper Type and Paper Weight settings are not appropriate Change the Paper Type and Paper Weight settings to for the type of paper or specialty media you are using. match the paper or specialty media loaded in the printer. Paper has been stored in a high humidity environment.
  • Page 92 Menu item Description Settings Print Resolution Specifies the printed output resolution 1200 dpi 4800 CQ Notes: • 4800 CQ is the default setting. • 1200 dpi provides the highest resolution output. This setting increases gloss. Toner Darkness Lightens or darkens the printed output 1–5 Notes: •...
  • Page 93 Menu item Description Settings RGB Saturation Adjusts saturation in color outputs 0 to 5 Notes: • 0 is the default setting. • This does not affect files where CMYK color specifications are being used. Color Balance Adjusts color in printed output by increasing or decreasing the -5 to 5 amount of toner being used for each color •...

  • Page 94: Frequently Asked Questions (Faq) About Color Printing

    Menu item Description Settings Color Adjust Initiates a recalibration of color conversion tables and allows the None printer to make adjustments for color variations in output Notes: • Calibrating starts when this menu is selected. Calibrating appears on the display until the process is finished.
  • Page 95 The printed page appears tinted. Can I slightly adjust the color? Sometimes a user may consider printed pages to appear tinted (for example, everything printed seems to be too red). This can be caused by environmental conditions, paper type, lighting conditions, or user preference. In these instances, adjusting the Color Balance setting may be used to create more preferable color.
  • Page 96 The user can examine the color samples pages and identify the box whose color is the closest to the desired color. The color combination labeled on the box can then be used for modifying the color of the object in a software program. For instructions, see the software program Help.

  • Page 97: Contacting Customer Support

    The process can be duplicated for Cyan (C), Magenta (M), Yellow (Y), and Black (K) color conversion tables, too. Collectively, these values are known as CMYK color. The default increment is 10% for Black and 20% each for Cyan, Magenta, and Yellow. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

  • Page 98: Notices

    Notices Machine type 5022, 4931 Edition notice July 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 99: Noise Emission Levels

    The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment. Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach.

  • Page 100: Power Consumption

    Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, please contact the place where you bought your printer. Power consumption Product power consumption The following table documents the power consumption characteristics of the product.

  • Page 101: Total Energy Usage

    Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.

  • Page 102: Index

    Index display troubleshooting IPSec 77 Numerics display is blank 79 550-sheet drawer display shows only diamonds 79 installing 14 display, control panel 11 jam areas, accessing 58 802.1x authentication 78 adjusting brightness and contrast 73 jams documents, printing avoiding 57 from Macintosh 45 behind inner door 62 aligning...
  • Page 103 clipped images 90 print quality test pages 50 color misregistration 85 printing confidential and other held jobs options dark lines 86 from Macintosh 46 550-sheet drawer 14 ghost images 89 from Windows 46 firmware card 21 gray background 89 firmware cards 15 light colored line, white line, or incorrectly flash memory card 21 colored line 86...
  • Page 104 removing 51 USB/parallel interface card 83 transfer belts ordering 71 transparencies USB connector 26 guidelines 39 USB direct port 11 loading 30 USB flash memory device 47 tray linking 36 using troubleshooting manual feeder 33 checking an unresponsive printer 79 multipurpose feeder 32 contacting Customer Support 97 FAQ about color printing 94...
  • Page 106 Printed in USA S510-6845-00...

This manual is also suitable for:

Infoprint color 1634

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