Download Print this page

IBM InfoPrint 20 User Manual

Hide thumbs

Advertisement

Quick Links

IBM InfoPrint 20
User's Guide -- Web Version
S544-5516-W1

Advertisement

loading

  Also See for IBM InfoPrint 20

  Related Manuals for IBM InfoPrint 20

  Summary of Contents for IBM InfoPrint 20

  • Page 1 IBM InfoPrint 20 User’s Guide -- Web Version S544-5516-W1...
  • Page 3 IBM InfoPrint 20 User’s Guide -- Web Version S544-5516-W1...
  • Page 4 Changes are made periodically to this publication. Requests for IBM publications should be made to your IBM representative or to the IBM branch office serving your locality. If you request publications from the address given below, your order will be delayed, because publications are not stocked there.
  • Page 5: Table Of Contents

    Memory Requirements ..... . 4 The InfoPrint 20 CD-ROM ..... 5 Obtaining Documents, Drivers, and Utilities from the Web .
  • Page 6 Chapter 8. Installing Printer Options....113 Handling Static Sensitive Devices ....113 InfoPrint 20: User’s Guide -- Web Version...
  • Page 7 SIMMs and Hard Drives ..... 113 Removing the Side Cover ....113 Installing a SIMM .
  • Page 8 Index ......183 Readers’ Comments — We’d Like to Hear from You ..193 InfoPrint 20: User’s Guide -- Web Version...
  • Page 9: About This Book

    About This Book This book is designed to help you use the InfoPrint 20. It describes how to: v Use the operator panel to navigate menus and control the printer v Load and select paper and other print materials v Clear paper jams...
  • Page 10: Safety Precautions

    Association (CSA) in Canada. Listing of a product by a national testing laboratory indicates that the product is designed and manufactured in accordance with national requirements intended to minimize safety hazards. IBM equipment meets a very high standard of safety in design and manufacture. Remember, however, that this product operates under conditions of high electrical potentials and heat generation, both of which are functionally necessary.
  • Page 11: Chapter 1. About Your Printer

    Chapter 1. About Your Printer The InfoPrint 20 is a multifunctional, 20 page-per-minute laser printer. You can attach it directly to your workstation and, using optional network interface cards, you can attach it to networks and other computing environments. The following illustrations show the basic components of the InfoPrint 20:...
  • Page 12: Standard Features

    The following illustrations show the InfoPrint 20 with some of the optional features installed: Standard Features Standard features of the printer include: v Printing speed of up to 20 pages per minute v Resolution of 600 dots per inch (dpi), switchable to 1200 dpi emulation...
  • Page 13: Optional Features

    Optional Features The following table lists optional features for the InfoPrint 20. Notes: 1. To order optional features, contact your IBM Authorized Dealer or IBM Sales Representative. 2. For information about installing optional features, see “Chapter 8. Installing Printer Options” on page 113.
  • Page 14: Ordering Supplies

    Usage Kit (230 Volt) 90H0751 Memory Requirements Table 1 on page 5 shows the minimum memory requirements for the InfoPrint 20. Notes: 1. The PAGEPROT menu item is available on the PCL Menu, the PostScript (PS) Menu, and the IPDS Menu. It determines whether or not the printer uses compression when it prints complex pages.
  • Page 15: The Infoprint 20 Cd-Rom

    Context Saving allows the printer to remember information about the current data stream when it switches back and forth from one job type (PostScript or PCL5e) to another. InfoPrint 20 always does context saving for IPDS.
  • Page 16: Obtaining Documents, Drivers, And Utilities From The Web

    2. Go to the document, printer driver, utility, or program you need and follow the instructions to download it Obtaining Code Updates from the Web To obtain code updates for the InfoPrint 20, if required, do the following: 1. Access the IBM Printing Systems Company home page: http://www.printers.ibm.com 2.
  • Page 17: Chapter 2. Installing Your Printer

    Chapter 2. Installing Your Printer IBM InfoPrint 20: Quick Setup Poster To set up your printer, see IBM InfoPrint 20: Quick Setup Poster, which is shipped with the printer. Use this checklist as a supplement to IBM InfoPrint 20: Quick Setup Poster.
  • Page 18: Applying The Operator Panel Overlay

    IBM InfoPrint 20 v 500-sheet paper tray v Toner cartridge v The following documents: IBM InfoPrint 20: Quick Reference Card, IBM InfoPrint 20: Quick Setup Poster, and IBM InfoPrint 20: Safety and Warranty Information v CD-ROM v Power cord (in some countries the power cord needs to be ordered separately and is shipped in a separate box) Note: Save all packing materials in case you need to ship or store your printer.
  • Page 19 3. Locate the overlay. The overlay lists the names of the keys on the operator panel. 4. Remove the backing from the overlay. 5. Position the overlay so that the top of it lines up squarely with the top of the operator panel.
  • Page 20: Powering On The Printer

    Note: Always make sure you leave enough room around the power socket for you to easily disconnect the printer power cord. 3. Plug the other end of the cord into a grounded AC wall outlet or an equivalent fixture. InfoPrint 20: User’s Guide -- Web Version...
  • Page 21: Selecting A Language

    Connecting the Parallel Cable Important! You need to supply the parallel cable; it is not included with the InfoPrint 20. The parallel cable must be IEEE Std 1284-1994 compliant (IBM part number 63H1956 or its equivalent). To order a parallel cable or other optional feature, contact your IBM Authorized Dealer or IBM Sales Representative.
  • Page 22 1. Turn off the printer and unplug it from the wall. InfoPrint 20: User’s Guide -- Web Version...
  • Page 23: Installing Printer Drivers

    Before you can print from your PC or workstation to your printer, you need to install the right printer driver on your system. The InfoPrint 20 includes a CD-ROM which contains PCL5e and PostScript printer drivers for numerous systems including Windows, Windows 95, Windows NT, OS/2, AIX, HP-UX, SCO UNIX, and Sun Solaris.
  • Page 24 README documentation for your operating system. 3. Printer drivers are also available as follows: a. Access the IBM Printing Systems Home Page at: http://www.printers.ibm.com b. Navigate to the printer driver you need and follow the instructions to download it InfoPrint 20: User’s Guide -- Web Version...
  • Page 25: Chapter 3. Using The Operator Panel

    Chapter 3. Using the Operator Panel This chapter describes how to use the InfoPrint 20 operator panel. The operator panel is on the top, left-hand side of the printer. It consists of a message display area, status indicator lights, and operator keys.
  • Page 26: Using The Operator Panel Keys

    After the job is canceled, the printer begins printing the next job in the queue. Note: The printer must be offline or the Continue indicator must be on before you can cancel a job. InfoPrint 20: User’s Guide -- Web Version...
  • Page 27: Navigating Menus

    Use the Menu key to scroll through the menu list. As you scroll through the list, the current menu is displayed in the message display area. Note: The printer must be offline before you can navigate menus. Use the Item key to scroll through the list of items for the menu listed in the message display area.
  • Page 28: Locking Menus

    5. Press the Item key once. CONFIG PAGE appears in the message display area. Note that the menu name appears on the top line and the menu item appears on the second line. InfoPrint 20: User’s Guide -- Web Version...
  • Page 29 For a description of all available menus, see “Chapter 6. Operator Panel Menus” on page 65. v Installed Options—The options and memory you have installed. Important: IBM recommends doing the following whenever you install a feature: – Print the printer configuration page. Then look under Installed Options to make sure the printer recognizes the option and the installation was successful.
  • Page 30: Other Operator Panel Tasks

    If BINDING is set to LONG (the default value) the job prints as if the paper is to be bound along the long edge of the paper. (On the left for portrait documents, along the top for landscape documents.) If you set BINDING InfoPrint 20: User’s Guide -- Web Version...
  • Page 31: Canceling A Print Job

    to SHORT, the job prints as if the paper is to be bound along the short edge of the paper. (On the top for portrait documents, on the left for landscape documents.) 2. If you install the duplex unit, you can also use your print driver to request job offsetting.
  • Page 32: Printing A List Of Pcl5E Fonts

    5. Press the Enter key to select the new density. An asterisk (*) appears next to the value, showing that it is active. 6. To restore the printer to READY status, press the Online key. InfoPrint 20: User’s Guide -- Web Version...
  • Page 33: Changing The Power Savings (Sleep Mode) Interval

    Notes: 1. Increasing density may make documents appear darker; however, it also uses more toner, which decreases the number of images you can expect to print with your toner cartridge. 2. Decreasing toner density may improve image clarity. 3. Density has little effect on solid area density (large black areas), unless QUALITY is set to ECONO on the Config Menu.
  • Page 34 InfoPrint 20: User’s Guide -- Web Version...
  • Page 35: Chapter 4. Paper Handling

    “Auxiliary Tray Paper Specifications” on page 27 v “A4/Letter Tray Paper Specifications” on page 28 v “A3/Ledger (11 x 17) Tray Paper Specifications” on page 29 v “Envelope Tray Paper Specifications” on page 29 © Copyright IBM Corp. 1998, 1999...
  • Page 36: Selecting Labels And Transparencies

    (temperature and humidity) and other characteristics of the paper itself (for example, structure, moisture content, smoothness, or thickness). IBM recommends you test small amounts of print media using your printing application in your current operating environment before you purchase large quantities of the media or you print large volumes.
  • Page 37: Auxiliary Tray Paper Specifications

    Transparencies Printer damage can result from use of incompatible transparency stock. For this reason, you should contact the transparency stock manufacturer to ensure that the transparencies are laser printer compatible, and that they can withstand fuser temperatures up to 235°C (455°F). Before using the transparencies, test a sample sheet of the transparency stock to ensure that the following do not occur: v Transparency jams in the printer v Toner fails to adhere properly to the face of the transparency...
  • Page 38: A4/Letter Tray Paper Specifications

    330 x 508 mm A4/Letter Tray Paper Specifications Note: The InfoPrint 20 supports two default paper groups, LTR (letter) and A4, each of which supports a slightly different set of paper sizes. The LTR paper group, which is the factory default in the U.S. and Canada, includes Executive and Statement paper sizes, but not B5–JIS or A5.
  • Page 39: A3/Ledger (11 X 17) Tray Paper Specifications

    A3/Ledger (11 x 17) Tray Paper Specifications Note: The InfoPrint 20 supports two default paper groups, LTR (letter) and A4, each of which supports a slightly different set of paper sizes. The LTR paper group, which is the factory default in the U.S. and Canada, includes Executive and Statement paper sizes, but not B5–JIS or A5.
  • Page 40: 2000-Sheet Input Drawer Paper Specifications

    Your printer can print on both prepunched and preprinted paper (for example, paper with letterhead or preprinted numbers). The following illustration shows how to load these types of paper (the illustration applies to the auxiliary tray and the 500-sheet trays): InfoPrint 20: User’s Guide -- Web Version...
  • Page 41: Loading The A4/Letter Paper Tray

    Loading the A4/Letter Paper Tray Notes 1. To load the A3/Ledger (11 x 17) tray, see “Loading the A3/Ledger (11 x 17) Paper Tray” on page 33. 2. Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer.
  • Page 42 7. Prepare a stack of paper. Make sure that the tops of the sheets are properly aligned. 8. Insert the paper into the tray. Make sure to place the paper under all retaining clips. InfoPrint 20: User’s Guide -- Web Version...
  • Page 43: Loading The A3/Ledger (11 X 17) Paper Tray

    9. Replace the tray cover. 10. Slide the tray into the printer until it clicks into place. Loading the A3/Ledger (11 x 17) Paper Tray Notes 1. To load the A4/Letter tray, see “Loading the A4/Letter Paper Tray” on page 31. 2.
  • Page 44 5. Gently squeeze the length guide, and then lift it up and slide it to the position for your paper size. Make sure that the guide is locked firmly in the guide hole InfoPrint 20: User’s Guide -- Web Version...
  • Page 45 on the bottom of the tray. 6. Gently squeeze the side guide and slide it to the position for your paper size. 7. Prepare a stack of paper. Make sure that the tops of the sheets are properly aligned. Chapter 4. Paper Handling...
  • Page 46 9. If you are loading A4 or Letter-size paper, insert the paper into the tray as shown. Make sure to place the paper under all retaining clips. 10. Replace the tray cover. 11. Slide the tray into the printer until it clicks into place. InfoPrint 20: User’s Guide -- Web Version...
  • Page 47: Using The Auxiliary Tray

    Using the Auxiliary Tray Loading Paper into the Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray.
  • Page 48 Tray” on page 48). If you want to feed the paper manually into the auxiliary tray, use your print application or the Paper Menu to set MANUAL to ON (see “Paper Menu” on page 68). InfoPrint 20: User’s Guide -- Web Version...
  • Page 49 Loading Envelopes into the Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray. To select the auxiliary tray, set SOURCE to AUXTRAY, (see “Selecting The Default Input Tray”...
  • Page 50 You can use the auxiliary tray to print any paper or envelope size that falls within the following range: Minimum: 3.5 x 5.8 in 88 x 148 mm Maximum: 13 x 20 in 330 x 508 mm InfoPrint 20: User’s Guide -- Web Version...
  • Page 51: Loading Envelopes Into The Envelope Tray

    To print a custom form, do the following: 1. Set the AUXSIZE item in the Paper Menu to UNIV for paper or UNI-ENV for envelopes. 2. Make sure your print application sets the proper margins. The printer does not reflow data to fit the paper or envelope you load in the auxiliary tray. v To determine minimum right and left margins for custom forms subtract the width of the custom form from 330 mm or 13 in, and divide by two.
  • Page 52 4. Squeeze the size guide and slide it to the desired envelope width. 5. While tilting the end guide slightly forward, slide it to the desired envelope length. Then return the guide to its upright position. InfoPrint 20: User’s Guide -- Web Version...
  • Page 53 Note: Line up the pointer on the left side of the end guide with the markings on the bottom of the tray to set the envelope length. 6. Load closed envelopes with the flap side down as shown in the following illustration.
  • Page 54: Loading Paper Into The 2000-Sheet Input Drawer

    2. Open the 2000-Sheet Input Drawer. 3. Verify that the paper size guides are set to the correct paper size. If not, adjust the paper size guides to your paper size, as follows: InfoPrint 20: User’s Guide -- Web Version...
  • Page 55 a. Twist the left guide locking lever, as shown, to unlock the paper size guide. b. Raise the paper size guide out of the slots at the bottom of the drawer. c. Line up the guide locking lever with the slot in the top of the guide that corresponds to your paper size.
  • Page 56 Twist the guide locking lever again to lock the paper size guide into place. e. Repeat for the right paper size guide. InfoPrint 20: User’s Guide -- Web Version...
  • Page 57: Common Paper Handling Tasks

    4. Insert a stack of paper into the drawer as shown. The level of paper in the drawer should not exceed the paper max line. 5. Close the 2000-Sheet Input Drawer. Common Paper Handling Tasks This section describes some of the basic tasks you can perform using the operator panel menus, including how to: v Select a default input tray v Define the media size used by the auxiliary tray...
  • Page 58: Selecting The Default Input Tray

    The search sequence is: v The tray selected by the job, or the printer default tray if the job doesn’t specify a tray v Tray 3 if installed v Tray 2 if installed InfoPrint 20: User’s Guide -- Web Version...
  • Page 59: Making Duplex Or Simplex Printing The Printer Default

    v Tray 1 v The auxiliary tray Action: 1. Press the Online key until you see OFFLINE in the display. 2. Press the Menu key until you see PAPER MENU in the display. 3. Press the Item key until you see TRAY SWITCH=ON* or TRAY SWITCH=OFF in the display.
  • Page 60: Changing The Default Pcl Page Size

    5. Define the form width. a. Press the Item key until you see FORM1 WIDTH=nn* in the display. b. Press the Value key until you see the new value you want. InfoPrint 20: User’s Guide -- Web Version...
  • Page 61 c. Press the Enter key to select the new setting. An asterisk appears next to the value, showing that it is active. 6. Specify the form on the IPDS Menu. a. Press the Menu key until you see IPDS MENU in the display. b.
  • Page 62 InfoPrint 20: User’s Guide -- Web Version...
  • Page 63: Chapter 5. Clearing Jams

    The print media does not conform to specifications. v The paper guides are not adjusted for the current paper size. v The paper is wrinkled or curled. v The printer is not level. © Copyright IBM Corp. 1998, 1999...
  • Page 64: Handling Precautions

    Therefore it is a good idea to check the entire paper path whenever you see a paper jam message. Main Paper Path Jams 1. Press the release button on the top cover. 2. Open the top cover. InfoPrint 20: User’s Guide -- Web Version...
  • Page 65 3. If paper was fed from the auxiliary tray, remove all paper from the tray. 4. Check the far end of the auxiliary tray (inside the printer), and remove any jammed paper. 5. If paper was fed from the 500-sheet tray, pull the 500-sheet tray out until it stops, then gently lift it up and remove it from the printer.
  • Page 66 9. Check the area where the toner cartridge was located, and remove any jammed paper. 10. Grip the toner cartridge as shown. Slide the cartridge into the printer guide channels. To make sure the toner cartridge is secure, gently press both ends InfoPrint 20: User’s Guide -- Web Version...
  • Page 67 of the cartridge until the cartridge stops. 11. Slide the tray back into the printer until it clicks into place. Then close the auxiliary tray and the top cover. 12. Open the rear cover of the printer. Note: Tray 2 and Tray 3 rear covers cannot be opened. If paper was fed from Tray 2 or Tray 3, clear the jam by removing the tray and reaching inside to remove any jammed paper.
  • Page 68 16. Verify that READY appears on the operator panel. Note: The next sheet that emerges from the printer after a paper jam may be stained, but staining should disappear after a few sheets. InfoPrint 20: User’s Guide -- Web Version...
  • Page 69: Fuser Area Jams

    Fuser Area Jams 1. If the printer has a duplex unit, remove it. See “Removing the Duplex Unit” on page 123. 2. Open the fuser cover. 3. Open the fuser jam access cover. Chapter 5. Clearing Jams...
  • Page 70 5. Close the fuser jam access cover. 6. Close the fuser cover. 7. If you removed the duplex unit, reattach it now. See “Installing The Duplex Unit” on page 120. 8. Verify that READY appears on the operator panel. InfoPrint 20: User’s Guide -- Web Version...
  • Page 71: Duplex Unit Jams

    Duplex Unit Jams 1. Pull the top cover of the duplex unit towards you to open it. 2. Carefully pull out any jammed paper, grasping the paper at both sides. 3. Close the top cover of the duplex unit. 4. Pull the bottom cover of the duplex unit towards you to open it. Chapter 5.
  • Page 72 6. Close the bottom cover of the duplex unit. Attention: If you removed the duplex unit and you are not reinstalling it, reinstall the filler panel. If the duplex unit is removed, do not use the printer without the filler panel. InfoPrint 20: User’s Guide -- Web Version...
  • Page 73: 2000-Sheet Input Drawer Jams

    2000-Sheet Input Drawer Jams 1. Open the rear cover of the 2000-sheet input drawer. 2. Remove any jammed paper. 3. Close the rear cover. Chapter 5. Clearing Jams...
  • Page 74 4. Open and close the top cover of the printer to clear the jam message. InfoPrint 20: User’s Guide -- Web Version...
  • Page 75: Chapter 6. Operator Panel Menus

    See “Printing the Printer Configuration Page” on page 18. You can use the printer configuration page as a menu map. The IBM InfoPrint 20: Quick Reference Card also contains a menu map. 2. Note that several of the menus and menu items listed in this book appear on your operator panel only if you have a particular option installed.
  • Page 76: Test Menu

    Prints the SCS code page (character set). FORMAT DISK Formats the optional hard drive. Note: If you have a pre-loaded IPDS DBCS (double-byte character set) hard drive, do not use FORMAT DISK or you will erase the pre-loaded data. InfoPrint 20: User’s Guide -- Web Version...
  • Page 77: Reset Menu

    Test Menu Item Description ONLINE HEX PRT ONLINE HEX PRINT prints a hexadecimal dump for troubleshooting purposes. Use CANCEL HEX PRT this option for PostScript or PCL jobs sent over the parallel, Ethernet, or token-ring attachments. After you select this item, it changes to CANCEL HEX PRT. To cancel the dump, select CANCEL HEX PRT.
  • Page 78: Paper Menu

    For the Letter paper group: switch on the printer power while simultaneously pressing the Online key. Hold the Online key until you see the message COLD RESET LTR. IBM recommends printing a printer configuration page before you do a reset so you can restore old settings if necessary. Paper Menu Use the Paper Menu to select input trays, paper sizes, duplex or simplex printing, and other paper handling options.
  • Page 79 Paper Menu Item Value Description SOURCE TRAY1* Selects the default paper tray to use. Only installed trays appear in TRAY2 the list. TRAY3 v TRAY1 is the standard 500-sheet input tray. It can be A4/Letter AUXTRAY size or A3/Ledger (11 x 17) size. v TRAY2 and TRAY3 are optional input trays;...
  • Page 80 TRAY1. This option displays when two trays (not three) are installed. v 1<>3—tells the printer to treat TRAY1 as TRAY3, and TRAY3 as TRAY1. This option displays only when three trays are installed. Note: Tray renumbering does not apply to PostScript jobs. InfoPrint 20: User’s Guide -- Web Version...
  • Page 81 Paper Menu Item Value Description MANUAL OFF* Specifies whether or not paper is to be fed manually from the auxiliary tray: v OFF—paper feeding is automatic, not manual. v ON—paper feeding is manual, one sheet at a time, depending on the data stream.
  • Page 82: Custom Forms Menu (Ipds)

    An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2. Values set in print jobs (either by the print application or the printer driver) override values you set at the printer. InfoPrint 20: User’s Guide -- Web Version...
  • Page 83 3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 16 and “Navigating Menus” on page 17 before continuing. Config Menu Item Value Description JAMRECOVERY OFF* Sets the JAMRECOVERY function on or off for non-IPDS jobs. (For IPDS jobs, the host always does a recovery.) v OFF—the printer does not keep an image of the printed page.
  • Page 84: Memory Configuration (Memconfig) Menu

    2000-Sheet Input Drawer is not installed. If they do not appear on the panel and you want to use them, please contact IBM technical support (see “Technical Support” on page 3).
  • Page 85: Parallel Menu

    OFF—the printer does not save data. v ON—the printer saves data. Note: Changing the PCL SAVE item causes the printer to restart. Therefore, IBM recommends you wait until no jobs are queued before you change this item. PS SAVE...
  • Page 86: Pcl Menu

    Specifies how many copies of each job to print. nnn can be from 1 to 999. 1 is the default. PAGESIZE LETTER* Specifies the default page size for PCL5e jobs. LEGAL FOLIO 11X17 JIS-B5 EXEC STATMNT MONARCH HAGAKI COM10 UNIV UNI-ENV InfoPrint 20: User’s Guide -- Web Version...
  • Page 87 OFF—the printer maintains a border of 4 mm on all four paper sides. v ON—The printer allows printing up to the physical page size. Note: To avoid toner contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF; use ON only when necessary. FORM...
  • Page 88: Ps Menu

    Use the PS Menu to define the way the printer handles PostScript jobs. The following table describes the settings you can change from the PS Menu. An asterisk (*) next to a value in the table indicates the factory default. InfoPrint 20: User’s Guide -- Web Version...
  • Page 89: Ipds Menu

    IBM printer drivers. If you use non-IBM printer drivers, you may need to set EDGE-EDGE to off to prevent toner contamination in the printer. 2. The IBM printer driver cannot override the OFF setting. If you set EDGE-EDGE to OFF, you cannot print edge-to-edge. IPDS Menu The following table describes the settings you can change from the IPDS Menu.
  • Page 90 1147 - French 1148 - Belgium, Switzerland/International 1149 - Icelandic EMULATION 4028* Specifies the printer to emulate. Select 4320 only if you have the 4320 appropriate level of PSF software installed. Consult your system administrator. InfoPrint 20: User’s Guide -- Web Version...
  • Page 91 IPDS Menu Item Value Description DEF FGID nnnnn Specifies the default FGID (Font Typeface Global Identifier), which identifies the default resident font the printer uses. The default FGID is 416, which specifies Courier 10 point as the default resident font. To display the list of fonts and FGIDs the printer supports, print out a list of IPDS resident fonts (see “Printing a List of IPDS Resident Fonts”...
  • Page 92 COMP1, because Begin Line commands are not normally used to move across or into non-text areas. If, however, the application you want to compress does not use Begin Line commands, you should select COMP2. InfoPrint 20: User’s Guide -- Web Version...
  • Page 93 ON—The printer allows printing up to the physical page size. Notes: 1. To avoid toner contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF for IPDS; use ON only when necessary. 2. The IPDS Menu item EDGE-EDGE applies to IPDS data only. To...
  • Page 94 ON—Uses special outline fonts for drawing the Symbol Set Box characters. ON may be used to fill in some gaps when running older applications where special raster fonts used extended length Box characters. InfoPrint 20: User’s Guide -- Web Version...
  • Page 95: Token Ring Menu

    Token Ring Menu Important! For information about configuring the token-ring attachment, please see IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide, which comes with the token-ring network interface card. “Chapter 9. Configuring Printer Network Addresses” on page 141 describes how to define the IP address, default gateway address, and subnet mask from the operator panel.
  • Page 96 Specifies the IP address of the default gateway. Consult your network or LAN administrator before changing this value. See “Chapter 9. Configuring Printer Network Addresses” on page 141 for more information. Note: This menu item appears only when TCP/IP is ON. InfoPrint 20: User’s Guide -- Web Version...
  • Page 97 Token Ring Menu Item Value Description BOOTP IFNO ADDR* Specifies whether the token-ring network interface card sends bootp requests to the server to have an IP address assigned to the printer. v IFNO ADDR—specifies that the token-ring network interface card sends bootp requests only if the address is not already set at the printer.
  • Page 98: Ethernet Menu

    142 for more information. Ethernet Menu Important! For information about configuring the Ethernet attachment, please see IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide, which comes with the Ethernet Network Interface Card. “Chapter 9. Configuring Printer Network Addresses” on page 141 describes how to define the IP address, default gateway address, and subnet mask from the operator panel.
  • Page 99 Ethernet Menu Item Value Description TCP/IP Turns TCP/IP communications on or off. v ON—enables TCP/IP communications. v OFF—disables TCP/IP communications. Note: If TCP/IP is OFF, the following menu items do not appear: IP ADDRESS, SUBNET MASK, GATEWAY ADDRESS, BOOTP, and DHCP.
  • Page 100: Coaxial Scs Menu

    2. Values set in print jobs override Coaxial SCS Menu values set at the printer. 3. For more information about configuring the coax attachment, see IBM Network Printers: Twinax/Coax Configuration Guide. 4. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys”...
  • Page 101 Coaxial SCS Menu Item Value Description TRAY1 COR* Specifies the default orientation for jobs printed from each tray. TRAY2 C-PORT TRAY1 is the standard 500-sheet input tray. TRAY2 is the lower TRAY3 PORT 500-sheet input tray if one optional 500-sheet tray is installed, it is LAND the middle 500-sheet tray if two optional 500-sheet trays are installed.
  • Page 102 LBM is measured in tenths of an inch, with a default of 0. It applies to all paper sources. InfoPrint 20: User’s Guide -- Web Version...
  • Page 103: Twinax Scs Menu

    2. Values set in print jobs (either by the print application or the printer driver) override Twinax SCS Menu values set at the printer. 3. For more information about configuring the twinax attachment, see IBM Network Printers: Twinax/Coax Configuration Guide.
  • Page 104 1140 - US, Canada, Netherlands, and Portugal 1141 - Austrian/German 1142 - Danish/Norwegian 1143 - Finnish/Swedish 1144 - Italian 1145 - Spanish 1146 - UK English 1147 - French 1148 - Belgium, Switzerland/International 1149 - Icelandic InfoPrint 20: User’s Guide -- Web Version...
  • Page 105: Coax Setup Menu

    An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2. For more information about configuring the coax attachment, see IBM Network Printers: Twinax/Coax Configuration Guide. 3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys”...
  • Page 106: Twinax Setup Menu

    ON—The printer allows printing up to the physical page size. Notes: 1. To prevent toner from contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF for coax printing; use ON only when necessary. 2. The Coax Setup Menu item EDGE-EDGE applies to SCS data only.
  • Page 107 3. When the IPDS SIMM is installed, the InfoPrint 20 can act as two separate printers on the same twinax port. (The printer cannot be attached to two different twinax systems using the same twinax card.) One “printer”...
  • Page 108: Coax Dsc/Dse Menu

    An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2. For more information about configuring the coax attachment, see IBM Network Printers: Twinax/Coax Configuration Guide. 3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys”...
  • Page 109: Machine Information Menu

    Coax DSC/DSE Menu Item Value Description CR AT MPP+1 Sets a carriage return relative to the maximum print position (MPP). v ON—a new line occurs when the carriage return occurs at MPP+1. The next print position will be at the first print position of the new line (current line + 1, column 1).
  • Page 110: Language Menu

    Displays the fuser counter. After you select the FUSER CTR item, press the Enter key to display the current value. Note: IBM recommends resetting this counter whenever you change the usage kit. To reset the counter to 0: 1. Press the Value key.
  • Page 111: Chapter 7. Maintaining The Printer

    You can order supplies through your IBM authorized printer or printer supplies reseller. If you have no reseller, you can call 1-888-IBM-PRINT (1-888-426-7746) in the U.S. or Canada to ask for an authorized dealer or to order from IBM Printer Supplies.
  • Page 112 1. Make sure READY is displayed on the operator panel. 2. Power off the printer. 3. Remove paper from the paper exit area. 4. Press the release button on the top cover. 5. Open the top cover. InfoPrint 20: User’s Guide -- Web Version...
  • Page 113 6. Remove the used toner cartridge. Note: Keep the toner cartridge level to avoid spilling toner. To use the IBM Printer Supplies Return Program, you can use the box containing the new toner cartridge to return the old toner cartridge to IBM for recycling.
  • Page 114: Changing The Usage Kit

    Important The part numbers for replacement usage kits are: v (100 volt): 90H3465 (for use in Japan) v (120 volt): 90H0750 v (230 volt): 90H0751 InfoPrint 20: User’s Guide -- Web Version...
  • Page 115 To replace the usage kit, do the following: 1. Power off the printer. 2. Unplug the printer power cord from the wall outlet. 3. Remove the power cord from the back of the printer. 4. Remove the duplex unit if it is installed. See “Removing the Duplex Unit” on page 123.
  • Page 116 Hand tighten the thumbscrews. Use a screwdriver or a coin to further tighten the screws to keep the fuser from loosening during use. InfoPrint 20: User’s Guide -- Web Version...
  • Page 117 c. Close the fuser cover. 7. To remove the existing transfer roller, do the following: a. Open the top cover and remove the toner cartridge. Store the toner cartridge in a dark place (such as its foil packaging) to protect it. Keep the toner cartridge level to avoid spilling toner.
  • Page 118 8. To install the new transfer roller: a. Grasp the tabs at the ends of the new transfer roller and insert it into the printer. InfoPrint 20: User’s Guide -- Web Version...
  • Page 119 b. Press the tabs down to secure the new transfer roller. 9. Reinstall the toner cartridge. Grip the toner cartridge as shown. Slide the cartridge into the printer guide channels. To make sure the toner cartridge is secure, gently press both ends of the cartridge until the cartridge stops. 10.
  • Page 120: Cleaning The Printer

    The new value will not be displayed until the next time you power on the printer. Cleaning the Printer IBM recommends cleaning your printer approximately once per month. 1. Power off and unplug the printer. 2. Use a soft, damp cloth to carefully wipe the outside of the printer.
  • Page 121: Checking The Power Cord

    Checking the Power Cord IBM recommends checking the printer plug approximately once a month. 1. Power off the printer. 2. Unplug the power cord from the printer and the wall socket. 3. Check the plugs of the power cord for heat damage, rust, bent prongs or other damage.
  • Page 122 InfoPrint 20: User’s Guide -- Web Version...
  • Page 123: Chapter 8. Installing Printer Options

    Use the following procedure to remove the side cover: Attention: Do not switch the power off if the printer is printing a page. This action jams the printer. 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. © Copyright IBM Corp. 1998, 1999...
  • Page 124: Installing A Simm

    SIMMs should be loaded from the left to the right but the position of the SIMM within the group of sockets does not matter. InfoPrint 20: User’s Guide -- Web Version...
  • Page 125: Installing A Hard Drive

    4. Hold the SIMM with the notch facing the socket and the notch at the top. Insert the SIMM at a 45 degree angle and move it into position in the socket. Using your thumbs, press with even pressure on both ends of the SIMM until the SIMM is firmly seated in the socket.
  • Page 126: Reinstalling The Side Cover

    1. Insert the hooks (1) at the bottom of the side cover into the holes (2) at the bottom of the printer frame. 2. Guide the tabs (3) into the slots (4) in the top cover and slide the side cover toward the front of the printer. InfoPrint 20: User’s Guide -- Web Version...
  • Page 127: Network Interface Cards

    9. Make sure you update your printer driver to indicate the new DRAM SIMM, Flash Memory SIMM, or hard drive is installed. Network Interface Cards The InfoPrint 20 attaches to networks and other system configurations through these optional cards: v IBM Network Card for Ethernet (10BaseT/10Base2)
  • Page 128: Installing A Network Interface Card

    Note: You cannot install two identical cards. For example, the printer cannot accept two IBM Network Cards for Ethernet, but it can accept an IBM Ethernet card and an IBM Token Ring card. A system or network administrator should review the documentation shipped with the network interface card to configure the printer and your computing environment correctly.
  • Page 129 7. Loosen and remove the thumbscrews that hold the slot cover. Remove the cover and store it for future use. 8. Insert the card into the slot, aligning it with the two guides at the top and bottom of the slot. Slide the card vertically into these guides, pushing slowly and firmly until you can feel the card seat into the socket.
  • Page 130: The Duplex Unit

    10. If you have a second card to install, repeat Steps 7 to 9. 11. Now that you have installed the card, your system administrator will need to configure the printer and its computing environment. See IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide for Ethernet and token-ring cards.
  • Page 131 3. Locate the two tabs indicated by the arrows inside the paper exit area. Push them to remove the duplex unit filler panel. 4. Close the fuser cover. 5. Attach the duplex unit. Align the triangular tab on the duplex unit with the corresponding cutout on the fuser cover.
  • Page 132 6. Fasten the duplex unit to the printer using the supplied screws. 7. Plug the cable of the duplex unit into the connector on the printer. 8. Fasten the connector with the supplied screws. 9. Attach the paper holder. InfoPrint 20: User’s Guide -- Web Version...
  • Page 133: Removing The Duplex Unit

    10. To make two-sided printing the printer default, set the Paper Menu DUPLEX item to ON. See “Making Duplex or Simplex Printing the Printer Default” on page 20. 11. To verify that the duplex unit is installed correctly, you can print a list of PCL5e fonts.
  • Page 134 6. Remove the duplex unit. 7. Install the duplex unit filler panel. Attention: Do not use the printer with the filler panel removed. Whenever you remove the duplex unit, be sure to replace the filler panel. InfoPrint 20: User’s Guide -- Web Version...
  • Page 135: The 500-Sheet Paper Tray

    The 500-Sheet Paper Tray Important InfoPrint 20 supports two paper tray sizes: A4/Letter and A3/Ledger (11 x 17). Use the procedures in this section for either size. Each 500-sheet paper tray option consists of: v A paper tray support unit that attaches to the printer v A paper tray that holds the paper and is inserted into the support unit.
  • Page 136 Placing the Printer on the Paper Tray Support Unit Up to two additional paper trays can be installed below the printer. To install the paper tray, do the following: 1. Place the tray on a sturdy, level surface. InfoPrint 20: User’s Guide -- Web Version...
  • Page 137 2. Power off and unplug the printer. 3. Gently lift the paper tray and remove it from the printer. 4. Close the auxiliary tray, fold the paper stopper, and shut the output tray. 5. Lift the printer and place it on the tray. a.
  • Page 138 Align the two posts on the tray with the holes on the bottom of the printer. InfoPrint 20: User’s Guide -- Web Version...
  • Page 139: Removing 500-Sheet Paper Trays

    6. Insert the two supplied thumbscrews into the holes on the inside of the tray. 7. Load the paper tray and insert it into the printer. See “Loading the A4/Letter Paper Tray” on page 31 or “Loading the A3/Ledger (11 x 17) Paper Tray” on page 33 if you need information on how to load paper into the tray.
  • Page 140 Never try to lift the printer while holding any part other than the left and right bottom edges. InfoPrint 20: User’s Guide -- Web Version...
  • Page 141: The Envelope Tray

    The 2000-Sheet Input Drawer This section describes how to install and remove the 2000-Sheet Input Drawer. The InfoPrint 20 sits on top of the 2000-Sheet Input Drawer. The 2000-sheet input drawer option consists of: v An input drawer unit mounted on casters...
  • Page 142: Installing The 2000-Sheet Input Drawer

    2. Unplug the printer from the wall. 3. Remove the power cord from the back of the printer. 4. Unpack the 2000-Sheet Input Drawer and the skids. Remove all packing material from the drawer and the rear cover. InfoPrint 20: User’s Guide -- Web Version...
  • Page 143 5. Lock the front casters of the 2000-Sheet Input Drawer unit by pressing down on the locking tabs. 6. Twist the tab as shown to unlock the 2000-sheet input drawer. 7. Use the Allen key to secure the skids to the input drawer with the Allen screws as shown.
  • Page 144 9. Lift the printer by grasping the recessed areas of the bottom edges on the right and left sides, not from the front and back side. Never try to lift the printer while holding any part other than the left and right bottom edges. InfoPrint 20: User’s Guide -- Web Version...
  • Page 145 10. Align the posts on the 2000-Sheet Input Drawer with the holes in the bottom of the printer. Chapter 8. Installing Printer Options...
  • Page 146 13. Plug one end of the printer power cable into the 2000-Sheet Input Drawer, and plug the other end into the wall outlet. Note: Always make sure you leave enough room around all power plugs for you to easily disconnect the printer and 2000-Sheet Input Drawer power InfoPrint 20: User’s Guide -- Web Version...
  • Page 147 cord. 14. Replace Tray 1 (and Tray 2, if installed). 15. Pull the drawer out of the 2000-Sheet Input Drawer unit and load paper into the drawer. See “Loading Paper into the 2000-Sheet Input Drawer” on page 44 Chapter 8. Installing Printer Options...
  • Page 148: Removing The 2000-Sheet Input Drawer

    16. Verify that the 2000-Sheet Input Drawer power switch is in the ″on″ position. Close the drawer and switch the printer power on. Removing the 2000-Sheet Input Drawer 1. Switch the printer power off. 2. Unplug the 2000-Sheet Input Drawer power cord from the wall. InfoPrint 20: User’s Guide -- Web Version...
  • Page 149 3. Remove the power cord from the back of the printer. 4. Remove paper Tray 1 (and Tray 2, if installed). 5. Unscrew the two thumbscrews securing the printer to the 2000-Sheet Input Drawer. 6. Lift the printer off of the 2000-Sheet Input Drawer. Chapter 8.
  • Page 150 7. Unscrew the four hex screws with the hex key and remove the skids from the 2000-Sheet Input Drawer unit. InfoPrint 20: User’s Guide -- Web Version...
  • Page 151: Chapter 9. Configuring Printer Network Addresses

    Important Defining the printer’s network address should be performed by a network administrator or someone familiar with network addresses. If you have IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide, please refer to it when you configure your Ethernet or token-ring card.
  • Page 152: Setting The Locally Administered Mac Address (Laa)

    (LAA) instead of the factory value. Resetting the printer to factory defaults sets the LAA back to the MAC address. IBM recommends that you contact your network administrator before you change the MAC address because each LAA must be unique on the network.
  • Page 153: Appendix A. Troubleshooting

    (see “Printing the Printer Configuration Page” on page 18). If you are asked for a machine type, specify 4320. b. If you need IBM operating system support (for example, AIX, OS/2, OS/400, and MVS), contact IBM software support (1-800-237-5511 in the U.S.A., 1-800-465-2222 in Canada).
  • Page 154 Also, make sure you use properly shielded and grounded cables and connectors (IBM part number 63H1956 or its equivalent) that are no more than ten feet (3 meters) in length. 4. For LAN printing problems, print a configuration page (see “Printing the Token-Ring Network Interface Card Configuration Page”...
  • Page 155 Symptom Action Paper selected from wrong source The printer automatically looks for paper in other trays when the following situations occur: v The requested tray contains the wrong size paper. v The requested tray is empty and the Paper Menu TRAY SWITCH item is If the printer cannot find the correct size paper in any tray, it displays 11 LOAD size IN tray, where tray is the last tray it looked in, not necessarily the tray you specified.
  • Page 156 TCP/IP. You cannot send IPDS jobs to the printer using an Ethernet or token-ring card that is not configured for TCP/IP. See IBM Network Printers: Ethernet and Token Ring Quick Configuration Guide for more information about configuring Ethernet and token-ring cards.
  • Page 157 Make sure your printer driver is installed and connected to the correct port. Also, make sure you use properly shielded and grounded cables and connectors (IBM part number 63H1956 or its equivalent) that are no more than ten feet (3 meters) in length.
  • Page 158 For the LTR (Letter) paper group: power on the printer on while simultaneously pressing the Online key. COLD RESET LTR appears in the message display area. IBM recommends printing a printer configuration page before you do a reset, so you can restore old settings if necessary. Problems with pre-printed forms Response: Allow 5 mm between printed information and pre-printed lines, cuts, or perforations on the pre-printed forms.
  • Page 159: Appendix B. Print Quality Problems

    10. If you have an EDGE-EDGE setting set to ON, set it to OFF. EDGE-EDGE can be found on the following menus: v “PCL Menu” on page 76 v “PS Menu” on page 78 v “Coax Setup Menu” on page 95 © Copyright IBM Corp. 1998, 1999...
  • Page 160: Print Is Too Light

    Paper does not meet Use recommended paper (see “Selecting specification Paper and Other Printable Material” on page 25) The toner cartridge is Replace the toner cartridge (see damaged “Changing the Toner Cartridge” on page 101 InfoPrint 20: User’s Guide -- Web Version...
  • Page 161: Repetitive Marks On The Print

    Repetitive Marks on the Print Possible Causes Actions You Should Take Print Sample The paper path is Print several blank sheets of paper to contaminated clear out the contamination The toner cartridge is Replace the toner cartridge (see damaged “Changing the Toner Cartridge” on page 101 Random Deletions or Light Areas on the Print Possible Causes...
  • Page 162: Vertical Bands Of Deletions Or Light Areas On The Print

    “Changing the Toner Cartridge” on page 101 The toner cartridge is Replace the toner cartridge (see damaged “Changing the Toner Cartridge” on page 101 The printer power supply has Call for service failed InfoPrint 20: User’s Guide -- Web Version...
  • Page 163: White Spots Within Black Image Area

    White Spots Within Black Image Area Possible Causes Actions You Should Take Print Sample Paper does not meet Use recommended paper (see “Selecting specification Paper and Other Printable Material” on page 25) The toner cartridge is Replace the toner cartridge (see damaged “Changing the Toner Cartridge”...
  • Page 164: The Printed Image Is Blurred

    Actions You Should Take Print Sample Paper does not meet Use recommended paper (see “Selecting specification Paper and Other Printable Material” on page 25) There is moisture in the paper Load fresh, dry paper InfoPrint 20: User’s Guide -- Web Version...
  • Page 165: Appendix C. Printer Messages

    FORMAT DISK action on the Test Menu. Action: Press the Value key to format the hard drive. Press the Shift and Value keys simultaneously to continue as if there were no hard drive installed. © Copyright IBM Corp. 1998, 1999...
  • Page 166 Meaning: You pressed a key that is not valid. Action: Press another key. In some instances, you may need to press the Online key to use other keys such as the Menu key. InfoPrint 20: User’s Guide -- Web Version...
  • Page 167 MEMCONFIG CHANGE Meaning: You changed a value on the Memory Configuration (Memconfig) Menu. Action: Press the Continue key to reboot the printer so the new value can take effect. MEMCONFIG CHANGE 1200 DPI UNAVAIL Meaning: You turned on context saving (PCL SAVE or PS SAVE) on the Memory Configuration (Memconfig) Menu.
  • Page 168 Action: None required. PS ETHERNET Meaning: The printer is receiving PostScript data through the Ethernet interface. Action: None required. PS PARALLEL Meaning: The printer is receiving PostScript data through the parallel interface. Action: None required. InfoPrint 20: User’s Guide -- Web Version...
  • Page 169 PS TOKEN-RING Meaning: The printer is receiving PostScript data through the token-ring interface. Action: None required. PS TWINAX Meaning: The printer is receiving PostScript data through the twinax interface. Action: None required. PS WAITING Meaning: The printer is waiting for PostScript data. Action: None required.
  • Page 170: Error Messages

    06 TOP COVER OPEN Meaning: The top cover is open. Action: Close the cover. 09 DUPLEX COVER OPEN Meaning: A cover is open on the duplex unit. Action: Make sure both duplex covers are closed. InfoPrint 20: User’s Guide -- Web Version...
  • Page 171 10 FUSER COVER OPEN Meaning: The fuser cover is open. Action: Close the cover. If the duplex unit is installed, make sure you did not remove the entire fuser cover instead of just the duplex unit filler panel. See “The Duplex Unit” on page 120. 11 LOAD paper_size IN tray Meaning: The tray is out of paper, the tray contains the wrong size paper, or the tray is loaded incorrectly.
  • Page 172 Meaning: The printer detected a paper size mismatch. This can occur when the wrong size paper is fed from the auxiliary tray, when the tray paper guides are incorrectly adjusted, or when there is a multiple sheet feed from any tray. InfoPrint 20: User’s Guide -- Web Version...
  • Page 173 Action: If the AUTOCONTINU item in the Config Menu is set to ON, printing resumes in ten seconds. Make sure paper is correctly loaded in the tray and the end guides in the tray are properly set. For the auxiliary tray, verify the AUXSIZE setting on the Paper Menu (see “Defining the Auxiliary Tray Paper Size”...
  • Page 174 Meaning: The printer has detected a problem with the fan. Action: Power off the printer, wait twenty seconds, then power on. If the error recurs, reinstall all SIMMs. See “Installing a SIMM” on page 114. If the message recurs, call for service. InfoPrint 20: User’s Guide -- Web Version...
  • Page 175 56 ERROR CALL FOR SERVICE Meaning: The printer has detected an error in the engine NVRAM. Action: Power off the printer, wait twenty seconds, then power on. If the error recurs, call for service. 61 ERROR CALL FOR SERVICE Meaning: The printer has detected an error in the ROM checksum. Action: Power off the printer, wait twenty seconds, then power on.
  • Page 176 3. Press the Item key until you see PA1 or PA2 (whichever signal you want to send). 4. Press the Enter key to send the signal. 5. Press the Online key to resume printing. InfoPrint 20: User’s Guide -- Web Version...
  • Page 177: Appendix D. Specifications And Repackaging

    Operating: 750 watts maximum Standby: 15 watts maximum Noise level Operating: 49.5/50.5 dB(A) Standby: 35 dB(A) The operating noise level is 49.5 dB(A) with one paper drawer and no duplex unit. Otherwise it is 50.5 dB(A). © Copyright IBM Corp. 1998, 1999...
  • Page 178: Cartridge Specifications

    Important! If you intend to ship your printer for service or repairs, pack it in the original container. If you need a new shipping container, contact IBM technical support, or, in the U.S.A. and Canada, call 1-800-388-7080 (Maintenance, Parts, and Warranty Center).
  • Page 179 4. Close the auxiliary tray. 5. Remove all paper from the paper trays. 6. Pull the 500-sheet tray out until it stops, then slightly lift it up and remove it from the printer. 7. Remove the following options from the printer (if installed): v 500-sheet paper trays (see “Removing 500–Sheet Paper Trays”...
  • Page 180 10. To lift the printer, grasp the recessed areas of the bottom edges on the right and left sides, not from the front and back side. Never try to lift the printer while holding any part other than the left and right bottom edges. InfoPrint 20: User’s Guide -- Web Version...
  • Page 181 11. Place the printer back into its original packaging. Make sure to install the styrofoam packing shims as shown. 12. Complete and include a copy of the Repair Inventory Worksheet with the printer. Make sure you note all of the printer options that are still installed on the printer.
  • Page 182 InfoPrint 20: User’s Guide -- Web Version...
  • Page 183: Appendix E. Repair Inventory Worksheet

    75-envelope tray Token-Ring network interface card Ethernet network interface card IPDS SIMM Coax card Twinax card Hard drive Base PCL/PostScript SIMM 4MB DRAM 8MB DRAM 16MB DRAM 32MB DRAM 2MB Flash SIMM 4MB Flash SIMM © Copyright IBM Corp. 1998, 1999...
  • Page 184 InfoPrint 20: User’s Guide -- Web Version...
  • Page 185: Appendix F. Notices

    References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM licensed product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used.
  • Page 186 IBM Printing Systems Company participates in this program by introducing printers that reduce power consumption when they are not being used. As an Energy Star...
  • Page 187: Glossary

    A font in which each character is defined by a raster bitmap. bond (paper). Paper formulated with at least 80% wood pulp. Bond-paper forms work best in the InfoPrint 20. buffer. A routine or storage used to compensate for a difference in rate of flow of data, or time of occurrence of events, when transferring data from one device to another.
  • Page 188 (1) A string of picture elements organized in scan lines to represent the contrasting portions of a picture. (2) A likeness or imitation of an object. (3) In this printer, an image comprises a string of pels organized in scan lines to InfoPrint 20: User’s Guide -- Web Version...
  • Page 189 See also text orientation. output bin. The part of the InfoPrint 20 where the printed sheets are collected. outline font. A font whose graphic character shapes are defined by mathematical equations rather than by raster patterns.
  • Page 190 (1) In computer graphics, a predetermined pattern of lines that provides uniform coverage of a display space. (2) The coordinate grid that divides the display area of a display device. (3) In the InfoPrint 20, an on/off pattern of electrostatic images produced by the laser print head under control of the character generator.
  • Page 191 The position of text as a combination of print direction and baseline direction. See also orientation. token ring. A network with a ring topology that passes tokens from one attaching device to another; for example, the IBM Token-Ring Network. toner. (1) In a document-printing machine, image-forming material used in electrostatic processes. (2) A supply item for the printer.
  • Page 192 InfoPrint 20: User’s Guide -- Web Version...
  • Page 193: Index

    SCS 91 cleaning the printer 110 twinax SCS 95 clearance, printer 168 clearing paper jams Coaxial SCS Menu item 91 2000-sheet input drawer 63 Twinax SCS Menu item 93 duplex unit area 61 © Copyright IBM Corp. 1998, 1999...
  • Page 194 PCL Menu item 76 PS Menu item 79 EAB, Coax Setup Menu item 96 EARLY COMPL Coaxial SCS Menu item 92 Coax Setup Menu item 96 IPDS Menu item 81 IPDS Menu item 83 InfoPrint 20: User’s Guide -- Web Version...
  • Page 195 FF DATA, Coax DSC/DSE Menu item 99 FF LAST, Coax DSC/DSE Menu item 99 FF VALID, Coax DSC/DSE Menu item 99 fixes, obtaining from web 6 flash memory IBM technical support, contacting 143 installing 113 indicator lights 15 ordering 3 installing...
  • Page 196 110 replacing transfer roller 107 MANUAL keys, operator panel Coaxial SCS Menu item 91 Cancel Print key 16 Twinax SCS Menu item 93 Continue key 16 MANUAL, Paper Menu item 71 InfoPrint 20: User’s Guide -- Web Version...
  • Page 197 manual paper feeding from auxiliary tray 71 Network Printer Manager Utility (NPM) 5 manuals, obtaining from web 6 Network Printer Resource Utility (NPRU) 6 margins NL AT MPP+1, Coax DSC/DSE Menu item 99 edge-to-edge printing noise specification 167 Coax Setup Menu item 96 numbering paper trays 70 IPDS Menu item 83 NW FRAME...
  • Page 198 77 print quality font source 77 form length 77 entire print is black 152 entire print is blank 152 memory requirements 4 page protection 76 light areas on the print 151, 152 InfoPrint 20: User’s Guide -- Web Version...
  • Page 199 print quality (continued) printing (continued) print is damaged 153 printer configuration page 66 print is too light 150 SCS characters 66 printed image is blurred 154 token-ring configuration page 66 printed image rubs off or smears 153 too slow 145 random deletions 151 twinax dumps 67 repetitive marks on the print 151...
  • Page 200 69 token-ring port 86 switching 48, 70 twinax port 98 troubleshooting 143 token ring configuration page, printing 21, 66 added paper, printer won’t work 145 configuring network addresses 141 blank pages 147 InfoPrint 20: User’s Guide -- Web Version...
  • Page 201 troubleshooting 143 (continued) wrong paper 144 boxes in display area 143 changed toner, printer won’t work 143 coax dumps 67 double sheet feeds 147 X-OFFSET, IPDS Menu item 81 duplex ignored 146 factory defaults not reset 148 frequent jams 147 IPDS problems 146 Y-OFFSET, IPDS Menu item 81 lost pages 145...
  • Page 202 InfoPrint 20: User’s Guide -- Web Version...
  • Page 203: Readers' Comments — We'd Like To Hear From You

    Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
  • Page 204 POSTAGE STAMP HERE IBM CORPORATION Department H7FE Building 003G IBM Printing Systems Company Informations Development PO Box 1900 Boulder CO USA 80301-9191 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...
  • Page 206 File Number: S370/4300/9370-16 Printed in U.S.A.