IBM InfoPrint 20 User Manual page 203

Symptom
Printing is too slow
Added paper and the printer
does not work
Printer prints wrong font
Duplex setting is ignored
Action
Responses:
1. Consider setting JAMRECOVERY to OFF in the Configuration
Menu or by using the printer driver. (The driver setting
overrides the menu setting.) See "Configuration (Config) Menu"
on page 95.
2. If you have installed extra memory, make sure the printer
recognizes it. Print a configuration page (see "Printing the
Printer Configuration Page" on page 25). Under "Installed
Options" look for TOTAL MEMORY. If the printer does not
recognize all of the memory you have installed, remove and
reseat the memory SIMM. If reseating the memory SIMM does
not correct the problem, replace it.
3. For IPDS, try setting VPA CHK to OFF in the IPDS Menu.
4. If you print A4 or Letter-size paper, make sure you load the
paper long-edge first. See "Loading the A4/Letter Paper Tray"
on page 41.
You have added or changed paper and now the printer will not
print.
Responses:
1. Open and close the printer tray and make sure it is positioned
correctly.
2. Make sure that paper is loaded correctly with paper under the
retaining clips. See "Chapter 4. Paper Handling" on page 33 for
instructions on loading paper.
You started a print job and the font you see is not what you want.
Responses:
1. If you are printing IPDS jobs, see if you have turned on font
substitution (FONT SUB set to ON on the IPDS Menu). See
"IPDS Menu" on page 104.
2. Print a list of fonts for the type of data you are printing. See
"Printing a List of PCL5e Fonts" on page 29, "Printing a List of
PostScript Fonts" on page 30, or "Printing a List of IPDS
Resident Fonts" on page 30.
3. The problem may also be with the software; check to see that
you have loaded the correct fonts.
The DUPLEX setting on the Paper Menu is the printer default. Your
application or driver settings override this default. Make sure that
the application, driver, or both specify the correct duplex setting.
Appendix A. Troubleshooting
193