Cti (Computer Telephony Integration) - Panasonic KX-TDA50 Feature Manual

→ CPC Signal Detection (LCO/GCO)—Outgoing, Incoming
PT Programming Manual References
[413] LCOT CPC Signal Detection Time—Outgoing
[414] LCOT CPC Signal Detection Time—Incoming

3.1.22 CTI (Computer Telephony Integration)

Description
Computers can be connected to the PBX to provide extension users with access to advanced features such
as pop-up display of caller information, computer-based speed dialing, etc. These features are made available
by running customized Computer Telephony Integration (CTI) software, available from Panasonic (PC
Console, PC Phone, etc.) as well as third-party software vendors.
CTI can be achieved in two ways:
1.
First Party Call Control
2.
Third Party Call Control
1.
First Party Call Control
A PC is connected to a digital proprietary telephone (DPT) which supports an optional USB Module. Each
PC acts independently; it is not necessarily connected to a server.
The PBX directs a call to the extension as normal, then depending on the CTI software being used the PC
can control the DPT (answer calls, transfer calls, etc.) or monitor the status of the extension (display the
billing information or customer profile of the caller when a call is received, etc.).
PBX
USB
DPT
2.
Third Party Call Control
Each extension's PC and a CTI Server form a LAN, and the server only—not each PC—is connected
directly to (1) the USB port of the PBX, or (2) the Ethernet port of the CTI-LINK card (KX-TDA100/
KX-TDA200/KX-TDA600 only) or IP-GW4 card (KX-TDA50 only).
Document Version 2010-11
PC
3.1.22 CTI (Computer Telephony Integration)
Feature Manual 65