Cti (Computer Telephony Integration); Data Security; Delayed Ringing - Panasonic DBS 576 Technical Manual

CTI (COMPUTER TELEPHONY INTEGRATION)

Description:
For desktop computer-driven applications on a station-to-station basis, the Panasonic DBS 576
supports Microsoft's Windows-based Telephone Application Programming Interface (TAPI). With
Panasonic's new LAN TAPI 2.0, you can now make TAPI services available to all PC users on
your Local Area Network (LAN). The DBS 576 also supports powerful computer/phone
integrations for the Attendant position (via our PC Attendant Console) as well as end-user
phones (via our PC Phone). For more information about these CTI applications, see Chapter 5 -
Special Applications in this document.
Benefits:
• Enables customers to operate more efficiently by taking advantage of the latest
telephone and computer convergence. These industries are coming together to offer
a more intelligent and streamlined way to do business.
Applications:
• Control and pull up information on your "on-screen" phone based on caller
information
• Allows computer applications to control telephone operation

DATA SECURITY

Description:
Data Security makes it possible to prevent interruptions on a phone. This feature is often used
when the phone is hooked up to a modem, but it could also be used for confidential or sensitive
calls. Data Security can be implemented for all phone usage, or it can apply only to outside line
use.
Benefits:
• Ensures confidentiality on important calls.
• Protects data transmissions from being interrupted or cut off.
Applications:
• Modem phones
• Sensitive accounts (i.e., lawyers, doctors, etc.) where confidentiality is important

DELAYED RINGING

Description:
An incoming or transferred call as well as intercom calls can be programmed to ring at a
secondary answering position if the call rings the primary answering position more than a
specified length of time. The call can be programmed to ring at one or more delay ringing
positions (including phones with BLF keys). This feature also works with Direct Inward Dialing
(DID) calls.
Benefits:
• Ensures that a call does not go unanswered or ring for an extended period of time.
Applications:
• Any company that experiences short, temporary periods of high traffic and needs to
ensure that calls are answered
• Backup support functions to cover void periods of the workday.
42 Chapter 3 - System Features