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Hughes HN9400 Manuals
Manuals and User Guides for Hughes HN9400. We have
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Hughes HN9400 manuals available for free PDF download: Installation Manual, User Manual
Hughes HN9400 Installation Manual (134 pages)
Satellite Router
Brand:
Hughes
| Category:
Receiver
| Size: 7.33 MB
Table of Contents
Table of Contents
3
Understanding Safety Alert Messages
11
Messages Concerning Personal Injury
11
Messages Concerning Property Damage
11
Safety Symbols
11
Chapter 1: Satellite Router Overview
13
Figure 1: HN9400 Satellite Router
13
Scope of this Installation Guide
14
Satellite Router Specifications
14
LAN Port Configuration
14
Table 1: Specifications for the HN9400 Satellite Router
14
Chapter 2: Preparing for Installation
17
Installation Summary
18
Figure 2: Satellite Router and Related Terminal Components
18
Installation Checklist
19
Items Required for Installation
20
Table 2: Power Supply Specifications for the HN9400 Satellite Router
20
Conducting a Site Survey
21
Power Supply Information
21
Figure 3: AC Power Supply for the HN9400 Satellite Router
21
Computer and Networking Requirements
22
Computer Requirements
22
Networking and Internet Browser Requirements
23
Related Components
23
Antenna
23
Table 3: Related Installation Documents
23
IFL Cables
24
Requirements for Cables, Connectors, and Ground Blocks
24
Labeling the IFL Cables
24
Hub or Similar Network Device
24
Instructions for Related Components
24
Chapter 3: Installing the Satellite Router
27
Prerequisites for Installing the Router
28
Selecting the Router Installation Location
28
Ventilation and Heat Sources
28
Router Operating Position
28
Figure 4: HN9400 in Vertical Position
28
Connecting the Transmit and Receive Cables
29
Figure 5: Connecting the Transmit and Receive Cables to the Router
29
Connecting the Installer Laptop to the Router
30
Figure 6: Connecting the Installer Laptop Computer to the Router
30
Connecting the Power Supply
31
Connecting an AC/DC Power Supply
31
Connecting and Assembling a DC/DC Power Supply
32
Figure 7: Connecting an AC Power Supply
32
Figure 8: DC/DC Power Supply
32
Powering up the Router
33
AC/DC Power Supply
33
DC/DC Power Supply
33
LEDS on Power-Up
33
Chapter 4: Commissioning the Satellite Router
35
Satellite-Based Commissioning
36
Obtaining an IP Address from the Satellite Router
36
Verifying the Ethernet Connection
37
Figure 9: Successful Ping Test
37
Figure 10: Failed Ping Test
37
Uploading the Sbc.cfg File to the Satellite Router
38
Figure 11: Satellite Setup Menu
39
Entering Commissioning Parameters
40
Figure 12: Configuration File Upload Screen
40
Figure 13: Confirming the Sbc.cfg File Upload
40
Entering the Antenna Location
41
Figure 14: Satellite Setup Menu
41
Entering the Antenna Location (Manual Entry)
42
Figure 15: Antenna Location Screen
42
Figure 16: Verification of Antenna Location Screen
42
Entering Satellite Parameters
43
Figure 17: Manual Entry of Antenna Location Screen
43
Figure 18: Satellite Parameters Screen
44
Entering Satellite Parameters (Manual Entry)
45
Figure 19: Verifying the Satellite Parameters Screen
45
Figure 20: Satellite Parameters Screen
46
Figure 21: Manual Entry of Satellite Parameters Screen
46
Entering Radio Parameters
47
Figure 22: Receive LNB Selection Screen-Two Variations
48
Figure 23: Verification of Receive LNB Parameters Screen
49
Figure 24: Transmit Radio Parameters Screen
49
Figure 25: Selecting the Transmit Radio by Part Number
50
Receive Antenna Pointing - Ka-Band
51
Figure 26: Verification of Transmit Radio Parameters Screen
51
Figure 27: Receive Antenna Pointing Screen
52
Figure 28: DAPT Antenna Pointing Status Window
52
Figure 29: DAPT Antenna Pointing Status Window - Final Validation Passed
53
Figure 30: KA Antenna Pointing Validation Screen - Final Validation Passed
54
Receive Antenna Pointing - Ku-Band
55
Transmit Antenna Pointing - Ku-Band
55
Figure 31: Receive Pointing Screen with Signal Quality Window
55
Figure 32: Initiating a Manual Cross-Polarization Test
56
Registering the Satellite Router
57
Figure 33: Manual Cross-Polarization Warning Message
57
Figure 34: Manual Cross-Polarization Test Results
57
Figure 35: Selecting the Registration Server
58
Figure 36: Registration in Progress Screen
59
Figure 37: Redirect Notification Message
59
Registering in the United States or Canada (Consumer Installations)
59
Figure 38: Installer Notice and Subscriber Agreement Screen
60
Figure 39: Entering SAN and PIN
60
Registering Outside the United States and Canada, and Enterprise Installations
61
Completing Registration
62
Figure 40: Entering a Site ID
62
Figure 41: Registration Welcome Screen
63
Figure 42: Registration Screen with Router Identification Information
63
Manual Commissioning
64
Figure 43: Registration Complete - Restarting the Router
64
Entering Parameters-Manual Commissioning
65
Figure 44: Satellite Setup Menu
65
Figure 45: Manual Commissioning Page
66
Figure 46: Antenna Pointing Screen
67
Manually Accessing the Antenna Pointing Screens
67
Software Download-Manual Commissioning
67
Chapter 5: Completing the Installation
69
Confirming that the Satellite Router's Files Are up to Date
70
Figure 47: System Status Page
70
Connecting the Satellite Router to the Customer's Computer
71
Verify that the Customer Can Browse the Internet
71
Figure 48: Connecting the HN9400 to the Customer's Computer
71
Printing the System Information Page
72
Creating a Shortcut to the System Control Center
72
Installation Complete
73
Figure 49: Icon Used to Create Shortcut
73
Chapter 6: System Control Center
75
Accessing the System Control Center
76
System Control Center Home Page
76
Text Links
77
Figure 50: System Control Center Home Page
77
Common Features on System Control Center Screens
78
Figure 51: Common Features on System Control Center Screens
78
Button Links
79
Figure 52: System Control Center Button Links
79
Table 6: System Status
79
Figure 53: Ipsec Icon
80
Ipsec Icon
80
System Status Button
80
Table 5: System Status Button Colors
80
Figure 54: Icon for Accessing the Advanced Pages
81
Links in the Left Panel
81
Small Icon on System Control Center Screens (Advanced
81
Status and Information Screens
82
Red Flag Indicator
82
Figure 55: Format of Status and Information Screens
82
Features a Customer May Not See
83
System Status Page
83
Figure 56: Red Flag Problem Indicator
83
Figure 57: System Status Page
83
Reception Information Page
85
Figure 58: Reception Information Page
85
Table 7: Reception Information Page Parameters
85
Examining Receive Status
86
Figure 59: Finding Additional Receive Status Information
86
Figure 60: List of All Rxcodes
86
Transmission Information Page
87
Examining Transmit Status
87
Figure 61: Transmission Information Page
87
Table 8: Transmission Information Page Parameters
87
System Information Page
88
Figure 62: Finding Additional Transmit Status Information
88
Figure 63: List of Txcodes (Not All Codes Are Shown)
88
Figure 64: System Information Page
88
Table 9: System Information Page Parameters - HN9400 Info Section
89
Help Page
90
System Control Center Tools for Troubleshooting
91
Figure 65: Help Page
91
Chapter 7: Leds
93
Front Panel Leds
94
Figure 66: Front Panel Leds on the HN9400 Router
94
Table 10: Front Panel LED Indications
94
LAN Port Leds
95
Using Leds for Troubleshooting
95
Figure 67: LAN Port Leds
95
Chapter 8: Troubleshooting
97
Important Troubleshooting Information
98
Troubleshooting Reference Diagram
98
Figure 68: Troubleshooting Reference Diagram
98
Troubleshooting Common Problems
99
Cannot Access the Internet
100
Figure 69: Problem Troubleshooting Page
100
Confirming that the Satellite Router Is Commissioned
101
Figure 70: System Info Page
101
Confirming the Receive Signal
102
Confirming the Transmit Signal
102
Figure 71: Reception Info Page
102
Figure 72: Transmission Info Page
102
Confirming that TCP Acceleration Is Operational
103
Figure 73: Confirming that TCP Acceleration Is Operational
103
Confirming that Web Acceleration Is Operational
104
Confirming NOC Connectivity
105
Figure 74: Connectivity Test - Initial Page
105
Confirming NOC Connectivity (Static IP Address)
106
Figure 75: Connectivity Test - Results Page
106
Confirming Internet Connectivity
107
Checking the DNS Setting
107
Checking for Viruses and Firewall Issues
108
Cannot Access the System Control Center
108
Satellite Router Connected Directly to a Computer
108
Satellite Router Connected to an Ethernet Device
108
Using the Front Panel Leds for Troubleshooting
109
Power LED off and One or more Leds Flashing
110
All Leds Flashing
110
All Leds off
110
Checking the Power LED
111
Checking the LAN LED
111
Problem with a Connected Device
112
Transmit LED Is off
112
Receive LED Is off
113
System LED Is off
113
Using the LAN Port Leds for Troubleshooting
114
Orange LED and the Front Panel LAN LED Are both off
114
Orange LED Is on but the Front Panel LAN LED Is Not
114
Troubleshooting Other Problems
114
Slow Speed or Intermittent Operation
115
Viewing Problem-Related Statistics
115
Figure 76: Detailed Problem Statistics
115
Checking for Possible AC Outlet Problems
116
Figure 77: Selecting a Category of Statistics
116
Chapter 9: Advanced
117
Accessing the Advanced Pages
118
Figure 78: Icon for Accessing Advanced Pages (Arrow)
118
Figure 79: Advanced Pages Example Showing the Advanced Menu
118
Expanding and Collapsing Menus
119
Opening the Installation Sub-Menu
119
Appendix A: LNB Selection Reference
121
Figure 80: Selection Aid for Ka-Band Lnbs
121
Figure 81: Selection Aid for Ku-Band Lnbs
122
Appendix B: Updating the Router Software
123
Extracting Files
123
Update Instructions
123
Appendix C: Standards Compliance
125
Safety - Operating Conditions for Canada
125
Repairs in Canada
125
Table 11: HN9400 Standards Compliance
125
Electromagnetic Interference (EMI)
126
FCC Part 15
126
Canada Class B Warning
126
R&Tte (Eu)
126
Electromagnetic Compatibility (EMC)
127
R&Tte (Eu)
127
Ipos
127
Figure 82: Ipos Symbol
127
Appendix D: Acronyms Used in this Guide
129
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Hughes HN9400 User Manual (90 pages)
Satellite Router
Brand:
Hughes
| Category:
Modem
| Size: 4.33 MB
Table of Contents
Table of Contents
3
Understanding Safety Alert Messages
11
Messages Concerning Personal Injury
11
Messages Concerning Property Damage
11
Safety Symbols
11
Contact Information
13
Chapter 1: Satellite Router Overview
15
Figure 1: HN9400 Satellite Router
15
Figure 2: Role of the HN9400 in a Satellite Network
16
Scope of this User Guide
16
The Satellite Router's Role
16
LAN Port Configuration
17
Satellite Router Specifications
17
Table 1: Specifications for the HN9400 Satellite Router
17
Computer and Networking Requirements
18
Computer Requirements
18
Networking and Internet Browser Requirements
18
Figure 3: HN9400 in Vertical Position
18
Router Operating Position
18
Care of Your Satellite Router
19
Chapter 2: System Control Center
21
Figure 19: System Information Page
21
Accessing the System Control Center
22
Creating a Shortcut to the System Control Center
22
System Control Center Home Page
22
Figure 4: Icon Used to Create Shortcut
22
Figure 5: System Control Center Home Page
23
Text Links
23
Common Features on System Control Center Screens
24
Button Links
25
Figure 6: Common Features on System Control Center Screens
25
Figure 7: System Control Center Button Links
25
System Status Button
26
Table 2: Button Links on System Control Center Screens
26
Table 3: System Status Button Colors
26
Ipsec Icon
27
Links in the Left Panel
27
Figure 8: Ipsec Icon
27
Small Icon on System Control Center Screens
28
Status and Information Screens
28
Figure 9: Small Icon on System Control Center Screens (Arrow)
28
Figure 10: Format of Status and Information Screens
29
Red Flag Indicator
29
Features You May Not See
30
Figure 11: Red Flag Problem Indicator
30
Figure 12: System Status Page
30
System Status Page
30
Table 4: System Status
31
Figure 13: Reception Information Page
32
Table 5: Reception Information Page Parameters
32
Examining Receive Status
33
Figure 14: Finding Additional Receive Status Information
33
Figure 15: List of All Rxcodes
33
Reception Information Page
32
Transmission Information Page
34
Examining Transmit Status
34
Figure 16: Transmission Information Page
34
Table 6: Transmission Information Page Parameters
34
Figure 17: Finding Additional Transmit Status Information
35
Figure 18: List of Txcodes (Not All Codes Are Shown)
35
System Information Page
35
Table 7: System Information Page Parameters - HN9400 Info Section
36
Port Forwarding Configuration Page
37
Figure 20: Port Forwarding Configuration Page
37
Defining Port Forwarding Rules
38
Checking Download Allowance Status
38
Figure 21: Entering Port Forwarding Rules
38
Figure 22: Download Allowance Status Screen
39
Help Page
39
Figure 23: Help Page
40
System Control Center Tools for Troubleshooting
40
Chapter 3: Leds
41
Front Panel Leds
42
Figure 24: Front Panel Leds on the HN9400 Router
42
Table 8: Front Panel LED Indications
42
LAN Port Leds
43
Using Leds for Troubleshooting
43
Figure 25: LAN Port Leds
43
Chapter 4: Troubleshooting
45
Important Troubleshooting Information
46
Troubleshooting Reference Diagram
46
Figure 26: Troubleshooting Reference Diagram
46
Troubleshooting Common Problems
47
Cannot Access the Internet
48
Figure 27: Problem Troubleshooting Page
48
Confirming that the Satellite Router Is Commissioned
49
Figure 28: System Info Page
49
Confirming the Receive Signal
50
Confirming the Transmit Signal
50
Figure 29: Reception Info Page
50
Confirming that TCP Acceleration Is Operational
51
Figure 30: Transmission Info Page
51
Figure 31: Confirming that TCP Acceleration Is Operational
51
Confirming that Web Acceleration Is Operational
52
Confirming NOC Connectivity
53
Figure 32: Connectivity Test - Initial Page
53
Confirming NOC Connectivity (Static IP Address)
54
Figure 33: Connectivity Test - Results Page
54
Confirming Internet Connectivity
55
Checking the DNS Setting
55
Checking for Viruses and Firewall Issues
56
Cannot Access the System Control Center
56
Satellite Router Connected Directly to a Computer
56
Satellite Router Connected to an Ethernet Device
56
Using the Front Panel Leds for Troubleshooting
57
Power LED off and One or more Leds Flashing
58
All Leds Flashing
58
All Leds off
58
Checking the Power LED
59
Checking the LAN LED
59
Problem with a Connected Device
60
Transmit LED Is off
60
Receive LED Is off
61
System LED Is off
61
Using the LAN Port Leds for Troubleshooting
62
Orange LED and the Front Panel LAN LED Are both off
62
Orange LED Is on but the Front Panel LAN LED Is Not
62
Troubleshooting Other Problems
62
Hot Cable Connector
62
Slow Speed or Intermittent Operation
63
Viewing Problem-Related Statistics
63
Figure 34: Detailed Problem Statistics
64
Figure 35: Selecting a Category of Statistics
64
Weather and Signal Strength
65
HN9400 Satellite Router User Guide 1038555-0001 Revision B
65
Checking the Power Supply
65
Appendix A: Computer Settings
67
Understanding the Router Address and Computer Address
67
Configuring a Computer to Use DHCP
67
How Do I Know if DHCP Should be Enabled
68
Configuring Windows 7 to Use DHCP
68
Figure 36: Network and Sharing Center - Windows 7
69
Figure 37: Local Area Connection Properties - Windows 7
69
Configuring Windows Vista to Use DHCP
70
Figure 38: Internet Protocol Properties - Windows 7
70
Figure 39: Network Connections - Windows Vista
70
Figure 40: Local Area Connection Properties - Windows Vista
71
Figure 41: Internet Protocol Properties - Windows Vista
71
Configuring Windows XP to Use DHCP
72
Figure 42: Network Connections - Windows XP
72
Figure 43: Local Area Connection Properties - Windows XP
73
Figure 44: Internet Protocol Properties - Windows XP
73
Configuring a Mac Computer to Use DHCP
74
Configuring a Computer to Use a Static IP Address
74
Figure 45: Mac Network Screen
74
Figure 46: Select Using DHCP from the Configure Drop-Down List
74
Configuring Windows 7 to Use a Static IP Address
75
Figure 47: Network and Sharing Center - Windows 7
75
Figure 48: Local Area Connection Properties - Windows 7
76
Figure 49: Internet Protocol Properties - Windows 7
76
Configuring Windows Vista to Use a Static IP Address
77
Figure 50: Network Connections - Windows Vista
77
Figure 51: Local Area Connection Properties - Windows Vista
77
Configuring Windows XP to Use a Static IP Address
78
Figure 52: Internet Protocol Properties - Windows Vista
78
Figure 53: Accessing Local Area Connection Properties - Windows XP
79
Figure 54: Local Area Connection Properties Dialog - Windows XP
79
Configuring a Mac Computer to Use a Static IP Address
80
Figure 55: Internet Protocol Properties - Windows XP
80
Configuring Proxy Settings
81
Figure 56: Mac Network Screen
81
Figure 57: Select Manually from the Configure Drop-Down List
81
Figure 58: LAN Settings - Internet Explorer
82
Appendix B: Standards Compliance
83
Safety - Operating Conditions for Canada
83
Repairs in Canada
83
Table 9: HN9400 Standards Compliance
83
Electromagnetic Interference (EMI)
84
FCC Part 15
84
Canada Class B Warning
84
R&Tte (Eu)
84
Electromagnetic Compatibility (EMC)
85
R&Tte (Eu)
85
Ipos
85
Figure 59: Ipos Symbol
85
Appendix C: Acronyms Used in this Guide
87
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