Cannot Access The Internet; Figure 27: Problem Troubleshooting Page - Hughes HN9400 User Manual

Chapter 4

Cannot access the Internet

HN9400 Satellite Router User Guide
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1038555-0001 Revision B

Figure 27: Problem Troubleshooting page

2. From the drop-down list to the left, select the symptom that best describes the problem you
are experiencing.
3. From the drop-down list to the right, select how long ago you experienced the problem.
4. Click Diagnose.
5. A screen appears, identifying the problem.
For example, one problem you could see is Uplink Queuing. The problem is underlined,
indicating that this is a link. If an asterisk appears next to the problem link, this means the
problem occurred in previous hours as well.
6. Click the problem link.
A screen explains the problem and possible remedial actions.
7. Follow the troubleshooting instructions on the screen.
8. If these steps do not correct the problem, contact your service provider.
If you can access the System Control Center but you cannot access the Internet, you may be able
to resolve the problem by performing some or all of the following troubleshooting procedures:
• Confirming that the satellite router is commissioned
• Confirming the receive signal
• Confirming the transmit signal
• Confirming that TCP Acceleration is operational
• Confirming that Web Acceleration is operational
• Confirming NOC connectivity
• Confirming Internet connectivity
• Checking for viruses and firewall issues
Try each procedure in the order they are presented. After each procedure, try to access the
Internet. If you cannot access the Internet, continue to the next procedure.
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Troubleshooting