Chapter 8: Troubleshooting - Hughes HN9400 Installation Manual

Chapter
8
Troubleshooting
Topics:
Important troubleshooting
information
Troubleshooting reference
diagram
Troubleshooting common
problems
Cannot access the Internet
Cannot access the System
Control Center
Using the front panel LEDs for
troubleshooting
Problem with a connected device
Using the LAN port LEDs for
troubleshooting
Troubleshooting other problems
Viewing problem-related statistics
Checking for possible AC outlet
problems
This chapter provides troubleshooting procedures. Most section headings describe
a problem you could encounter (such as System LED is off) or they describe
troubleshooting procedures for correcting a problem (such as Confirming
Internet connectivity). To correct a problem, find the description that matches
your problem, then find the troubleshooting procedure or procedures for your
problem.
If you cannot correct the problem, contact Hughes Installer Support.
Other sections in this guide that contain troubleshooting information are listed
below:
• For explanation of red flags on System Control Center screens, see
flag indicator on page 70.
• The Advanced Pages contain diagnostic and other information that may
help in troubleshooting. See
In addition, the HN9400 satellite router provides its own online Help, which
includes substantial troubleshooting information (including troubleshooting
commissioning problems). Access this information through the System Control
Center Help link (Help → Frequently Asked Questions).
Another valuable source of troubleshooting information is the HughesNet
Knowledge Base, available online at http://kb.hughesnet.com.
HN9400 Satellite Router Installation Guide
Advanced Pages on page 105.
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