Confirming Noc Connectivity; Figure 32: Connectivity Test - Initial Page - Hughes HN9400 User Manual

Troubleshooting

Confirming NOC connectivity

b) Wait 2 hr.
5. If Web acceleration is still disabled, restart the router:
a) Go to the System Control Center home page.
b) In the Help section, click Restart HN9400.
6. If Web acceleration is still disabled, power cycle the router:
a) Unplug the power cord from the power source.
b) If the router is connected to a DC power source, unplug the DC input cable from the
satellite router's power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e) If the power source is DC, plug the input cable back into the power supply.
the power cord from the router's rear panel. Doing so could result in static electricity discharge
that could shock you and/or damage the router.
7. Check the Web Acceleration Status field again.
If Web Acceleration is still not operational, contact your service provider for assistance.
Use the Connectivity Test page to check connectivity to the Hughes Network Operations Center
(NOC). You may want to open a second web browser to access the Help page while you execute
a connectivity test.
1. Click Connectivity Test on the System Control Center page to access the Connectivity Test
page.
Figure 32: Connectivity Test – initial page
2. Click Start Test. The Connectivity Test results page appears.
Do not power cycle the satellite router by unplugging
HN9400 Satellite Router User Guide
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Chapter 4
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