Slow Speed Or Intermittent Operation; Viewing Problem-Related Statistics - Hughes HN9400 User Manual

Troubleshooting

Slow speed or intermittent operation

Viewing problem-related statistics

1. Remove power from the satellite router by unplugging the power supply AC power cord
from the surge protector or AC outlet.
unplug the AC power cord from the power source (power outlet, power strip, or surge
protector). Do not remove the DC power cord from the router's rear panel. Doing so could
result in an electrical shock or damage to the router.
2. Allow the cable connector to cool for at least 5 min.
3. Make sure the cable connector feels cool.
4. Make sure the connector is securely attached to the cable and properly aligned. If it is
cross-threaded, remove it and reattach it. The connector should be finger tight with no play.
Note: The satellite router may operate correctly when first installed, even if the transmit
and receive cable connectors are not adequately tightened. However, problems could
develop later. Therefore, correct operation of the router is not an indication that the
cables are adequately tightened.
5. Reapply power to the router by plugging the power supply back into the surge protector or
AC outlet.
router from possible damage due to power surges.
6. Wait 5 min.
7. Check the connector to see if it is hot.
If the connector is still hot, it may be defective and should be replaced.
If you notice that the router's transmission speed is slow or that operation is intermittent, make
sure the transmit and receive cable connectors are finger tight. (Make sure connectors are properly
aligned—not cross threaded, and finger tight with no play.)
Note: The Detailed Problem Statistics page and link are present on your HN9400 only if
they have been enabled by the NOC.
You can use the Detailed Problem Statistics page to view selected operational statistics recorded
over a recent specific hourly time frame. Very likely you will not understand all of the statistics
presented. The statistics displayed are primarily intended for use by a service provider
representative who may be assisting you in troubleshooting a specific problem.
To view statistics:
1. Click Detailed Problem Statistics on the System Control Center home page—or in the left
panel of other System Control Center pages.
To remove power from the satellite router, always
A suitable surge protector is recommended to protect the satellite
HN9400 Satellite Router User Guide
1038555-0001 Revision B
Chapter 4
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