Chapter 4: Troubleshooting - Hughes HN9400 User Manual

Chapter
4
Troubleshooting
Topics:
Important troubleshooting
information
Troubleshooting reference
diagram
Troubleshooting common
problems
Cannot access the Internet
Cannot access the System
Control Center
Using the front panel LEDs for
troubleshooting
Problem with a connected device
Using the LAN port LEDs for
troubleshooting
Troubleshooting other problems
Viewing problem-related statistics
Weather and signal strength
Checking the power supply
This chapter provides troubleshooting procedures. Most section headings describe
a problem you could encounter (such as System LED is off) or they describe
troubleshooting procedures for correcting a problem (such as Confirming
Internet connectivity). To correct a problem, find the description that matches
your problem, then find the troubleshooting procedure or procedures for your
problem.
If you cannot correct the problem, contact your service provider.
For support options and contact information, see
xiii.
Other sections in this guide that contain troubleshooting information are listed
below:
• For explanation of red flags on System Control Center screens, see
flag indicator on page 15.
• Improper settings on the computer connected to the satellite router can
cause problems. For instructions on configuring a computer to work properly
with the router see Computer settings
In addition, the HN9400 satellite router provides its own online Help, which
includes substantial troubleshooting information. Access this information through
the System Control Center Help link (Help → Frequently Asked Questions).
Another valuable source of troubleshooting information is the HughesNet
Knowledge Base, available online at http://kb.hughesnet.com.
Contact information
on page 53.
HN9400 Satellite Router User Guide
1038555-0001 Revision B
on page
Red
31