Printronix T5000 User Manual page 262

Chapter 5
Solving Other Printer Problems
Table 15. LCD Message Troubleshooting (continued)
Displayed Message
NON VOLATILE MEMORY
FAILED
OPTION NOT
INSTALLED
PAPER OUT
Load Paper
262
Can User
Explanation
Correct?
Yes/No The printer assigns a certain
amount of simulated NVRAM
for storage of saved
configurations. Large
emulations reduce the
amount of space available
for saving configurations,
which means that sometimes
fewer than eight
configurations can be saved.
If this message appears
when saving a configuration,
it means the printer is out of
memory. Previously saved
configurations will still be
available, but the one that
was "saved" when the
message appeared is not in
memory. If this message
appears at power-up, it
means the flash memory is
defective.
Yes If the printer is powered on
with the cutter enabled in the
Media Handling menu, but
the cutter itself is open (in the
down position), the printer
cannot detect the cutter.
When using the cutter, the
printer must be powered on
with the cutter in the up
position.
Yes The printer does not sense
media:
•
Media was not installed
or has run out.
•
A break in media has
occurred.
•
Media was not routed or
installed correctly.
•
The media sensor is not
positioned correctly.
•
Media is installed
correctly, but the sensor
is not detecting it.
•
Gap/Mark Threshold
value may be set too
high and/or Paper Out
Threshold may be set
too low.
Solution
1. If the message appears at power-
up, call your authorized customer
service representative.
2. If the message appears while
saving a configuration, the printer is
out of memory and will not save that
or subsequent configurations.
(Previously saved configurations
are still okay.)
3. Limit the number of saved
configurations to seven.
1. Check that the cutter option is
installed, connected, and in the up
position before powering on the
printer.
2. Install the cutter option or change to
the correct Media Handling option in
the MEDIA CONTROL menu.
3. If the error persists, contact your
authorized customer service
representative.
1. Install media. If a break occurred,
reinstall the media. Press the
PAUSE key to clear the fault
message. Check the media
installation procedures on page 34.
2. Verify the media sensor is properly
positioned under the media. If the
media is installed correctly, the
media sensor may not be detecting
it. Run Auto Calibrate to improve
the ability of the sensor to detect the
installed media.
3. Check if the Gap/Mark Threshold is
too high or the Paper Out Threshold
is too low. Lower the Gap/Mark
Threshold or raise the Paper Out
Threshold value.
4. If using media with no gaps or black
marks, perform Auto Calibrate to
establish a valid Paper Out
Threshold.