Printronix T5000 User Manual page 258

Chapter 5
Solving Other Printer Problems
Table 15. LCD Message Troubleshooting (continued)
Displayed Message
CONTRAST TOO LOW
Check media
CUTTER FAULT
Jam or Cut Fail
DIAGNOSTICS
PASSED
DO NOT POWER OFF
E-NET INIT
E-NET READY
E-NET RESET
EC SOFTWARE FAIL
See Manual
ERROR: DC PROGRAM
NOT VALID
ERROR: DRAM AT
ADDRESS XXXXXXXX
ERROR: FLASH
DID NOT PROGRAM
258
Can User
Explanation
Correct?
Yes Data validation error:
symbol contrast.
Yes 1. Cutter assembly is not in
the closed position.
2. Cutter option was not able
to complete a full cut
cycle due to a jam.
3. Cutter PCBA detected
current overload and
opened circuit breaker on
cutter PCBA.
Yes The printer passed its
memory and hardware
initialization tests.
No This is a standard warning
message that displays while
the printer is downloading
software.
Yes Ethernet is initializing.
Yes Ethernet has finished
initializing.
Yes Ethernet interface is being
reset.
Yes/No Engine control software
failure.
Yes/No The printer cannot find the
data controller program or
the validation checksum is
corrupt.
Yes/No The printer found a defective
memory location.
Yes/No The printer encountered an
error trying to program flash
memory.
Solution
1. Adjust heat or change media.
2. Disable symbol contrast error
reports.
1. Place the cutter assembly in the
closed (up) position.
2. Clear obstruction from the cutter
assembly.
3. Insure media thickness is within
specification.
Wait a few minutes for the cutter
circuit breaker to automatically
reset.
Press PAUSE to clear the fault
message and resume printing.
No action required.
Do not power off the printer until
downloading is complete.
No action required.
No action required.
No action required.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.