Contacting Customer Support; Information You Might Need To Supply To Jtac; Return Procedure - Juniper J-series Services Router J4350 Getting Started Manual

J2320, J2350, J4350, and J6350 Services Router Getting Started Guide
PIM Serial Number Label
PIMs are field-replaceable. Each PIM has a unique serial number. The serial number
label is located on the right side of the PIM, when the PIM is horizontally oriented
(as it would be installed in the router). The exact location might be slightly different
on different PIMs, depending on the placement of components on the PIM board.
Power Supply Serial Number Labels
The power supplies installed in the J6350 Services Router are field-replaceable. Each
power supply has a unique serial number. The serial number label is located on the
top of the power supply.

Contacting Customer Support

After you have located the serial numbers of the components you need to return,
contact Juniper Networks Technical Assistance Center (JTAC) in one of the following
ways.
You can contact JTAC 24 hours a day, seven days a week.
If contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key if this is an existing case, or press the star (*) key to be routed to the
next available support engineer.

Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the
following information:

Return Procedure

If the problem cannot be resolved by the JTAC technician a Return Materials
Authorization (RMA) number is issued. This number is used to track the returned
material at the factory and to return repaired or new components to the customer
as needed.
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Contacting Customer Support
On the Web, using the Case Manager link at
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the router when the problem occurred
Configuration data displayed by one or more
http://www.juniper.net/support/
commands
show