Juniper J-series Services Router J4350 Getting Started Manual page 22

J2320, J2350, J4350, and J6350 Services Router Getting Started Guide
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
To verify service entitlement by product serial number, use our Serial Number
Entitlement (SNE) Tool located at
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
For international or direct-dial options in countries without toll-free numbers, visit
us at
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Requesting Technical Support
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation —The JTAC centers have resources available 24 hours
a day, 7 days a week, 365 days a year.
Find CSC offerings:
http://www.juniper.net/customers/support/
Search for known bugs:
http://www2.juniper.net/kb/
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Manager:
Use the Case Manager tool in the CSC at
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
http://www.juniper.net/support/requesting-support.html
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http://www.juniper.net/techpubs/
http://www.juniper.net/cm/
https://tools.juniper.net/SerialNumberEntitlementSearch/
http://www.juniper.net/cm/
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