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Using the printer
•
Messages issued by the printer at startup and some communication messages can be
displayed on more than one directly networked PC with a SmartDriver installed. In
most cases, a message appears on the PC that sent the card job that has a problem.
Messages include a Help button, where information about recovering from the
situation is available. Typical messages might indicate that the print ribbon needs to
be replaced or that a card is stuck, a card is jammed in the turret, or that the output
tray is full. See the
i
If a message appears repeatedly and you cannot reliably correct the situation, service
might be required.
E
Fix a printer problem
1
2
3
4
User's Guide for the ImageCard® IV Printer
Printing a test card in a printer with a magnetic stripe module, when the card does
not have a magnetic stripe (use a card with a magnetic stripe and make sure the
stripe is oriented correctly)
"Fix a printer problem"
When a message box appears, only use the buttons on the message box, so that
both the printer driver and printer can return to normal operation.
Before you call your service representative, write down the following:
–
The message and message number.
–
The model of the printer, such as "ImageCard IV."
–
The serial number of the printer. See
–
The driver version and firmware version, described in
Toolbox" on page
6-10.
When a message is displayed on the PC, follow the suggested action. Click the
Help button to identify the likely cause of the problem and the possible solution.
When the printer status light blinks amber, it is safe to open the printer to fix any
problems.
From the help topic, click the "Click for error recovery procedures" link to view a
list of printers. Click the link for the printer you are using and follow the procedure
provided in the e -Guide to fix the problem.
Most parts of the printer designed to be used by the operator are colored green.
These parts include knobs for clearing jams and handles of supply cartridges.
After fixing the problem, close the cover of the printer and press to latch it.
procedure that follows.
Figure 5-9: Typical message
"Troubleshooting" on page
5-15
8-1.
"Using the Printer
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Table of Contents
Troubleshooting
