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DataCard ImageCard Magna User Manual

Photo id printer
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User's Guide for
ImageCard® Magna™ and
UltraGrafix® Magna™ Printers
January 2002
Part No. 539177-001

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Summary of Contents for DataCard ImageCard Magna

  • Page 1 User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers January 2002 Part No. 539177-001...

  • Page 2: Regulatory Compliance

    Description of Changes January Initial release 2002 Datacard 11111 Bren Road West Minnetonka, MN 55343-9015 www.datacard.com 952.933.0333 Fax: 952.935.2314 © 1999-2002 Datacard Corporation. All rights reserved. Printed in the United States of America. User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...

  • Page 3: Table Of Contents

    Contents Section 1: Operating the Printer Chapter 1: Overview ........1-1 About this manual .
  • Page 4 Cleaning tips ........4-14 Cleaning the printhead ......4-14 Replacing the printhead cartridge .
  • Page 5 Notice for Europe ....... A-1 Notice to Users of Printers Equipped with Contactless Smart Card Coupler .
  • Page 6 User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...
  • Page 7 The purpose of this manual • Who should use this manual • The Datacard® Magna™ Class photo ID printer with Advanced Imaging Technology™, including a description of the printer, the models available, and their components • How information about optional features is identified in this manual •...

  • Page 8: Chapter 1: Overview

    Overview About this manual This manual provides detailed information about the Datacard® Magna™ Class photo ID printer with Advanced Imaging Technology™. The first section provides operators with information about the printer and how to use it. The second section provides installers with requirements for installation and installation procedures.

  • Page 9: About Advanced Imaging Technology

    Overview options that can be purchased as part of the printer. See “Printer models” on page 1-3 for details about which combinations are supported. The printer driver receives digital information from a card creation application and processes the data to send to the printer. When the printer receives the data, it prints the card.
  • Page 10 Overview A printer can be ordered with the following optional modules: • Duplex module. The duplex module flips the card to automatically print on both sides of the card. The printer label includes the number “2” if the printer has a duplex module.
  • Page 11 Magna Class printer with an optional topcoat or overlay (laminator) module. Figure 1-4: ImageCard Magna printer with an optional laminator The ImageCard model of the printer can include the optional topcoat or overlay (laminator) module. The topcoat module applies clear or holographic topcoat to the printed card as part of processing.

  • Page 12: Printer Features

    Overview Printer features Use the information in this section to identify the features and controls you use on the printer. Topcoat or overlay (laminator) module (optional) Top cover Exception card slot Card cartridge Card cartridge locks (optional) Card output stacker Top cover lock (optional) Status light Ready button...
  • Page 13 Overlay module (optional) The overlay module is available on ImageCard Magna printers. It applies a die-cut polyester patch to one or both sides of the card after it has been personalized. You can choose the DuraGard™...

  • Page 14: Inside The Printer

    Overview Inside the printer Open the cover to find the following on the inside of the printer. Duplex or pass-through Top cover support mechanism Supply tracker Swing arm Topcoat or overlay supply cartridge Debower Laminator advance knob Printer label Print ribbon cartridge Printhead cartridge Card advance knob RIbbon tracker...
  • Page 15 Overview Topcoat supply cartridge (optional) This cartridge holds the topcoat supply and can be removed for easy reloading. Laminator advance knob (optional) The laminator advance knob turns to move a card along the card transport track in the topcoat or overlay module. Use it to release stuck cards in the topcoat or overlay module.
  • Page 16 1-10 Overview Top cover support The top cover support holds the top cover in the open position while you perform tasks with the printer, such as changing the print ribbon or optional overlay material, or clearing a card jam. Use the top cover support whenever you work inside the printer. Back of the printer Figure 1-7 shows the back of the Magna Class printer:...

  • Page 17: How Options Are Identified In This Manual

    1-11 Overview Power receptacle This is the receptacle for connecting the power cable. Smart card serial port(s) On printers equipped with the smart card option, use these connectors for the serial cable from the PC or contact station that carries the data to encode on the smart card chip.
  • Page 18 1-12 Overview User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...
  • Page 19 U sing the printer This section describes how to perform basic tasks required to operate the Datacard® Magna™ Class photo ID printer with Advanced Imaging Technology™. It describes: • Tips for success • Loading cards • Loading print ribbon •...

  • Page 20: Chapter 2: Using The Printer

    Using the printer Tips for success To achieve the best quality cards and to maintain optimum performance of your printer, follow these tips for success: • Use the correct cables, connect them correctly, and keep them out of the way. “Connecting cables”...

  • Page 21: Loading Cards

    Using the printer Loading cards Load cards when beginning work or when the card cartridge is low on cards or empty. You can load cards when the printer power is on or off. You can also load cards while the printer is printing. To order more cards, contact your card vendor.
  • Page 22 Using the printer For magnetic stripe cards, the magnetic stripe faces down and is positioned toward the side of the printer that opens (see Figure 2-3). (For some custom applications, you might receive instructions to place cards in a different orientation.) For smart cards, position the card so the chip is up and toward the open end of the card cartridge.

  • Page 23: Loading The Print Ribbon

    Using the printer Loading the print ribbon The printer uses print ribbon with color panels, continuous color, or color and topcoat. Full-color ribbon (such as YMCKT) must be Platinum Series ribbon, which uses blue ribbon spools. Monochrome (one color) ribbon on teal ribbon spools can also be used. (Full-color ribbon on teal spools cannot be used.) The type of ribbon in the printer must match the print ribbon setting in the driver.

  • Page 24: Load The Print Ribbon

    Using the printer Grasp the ribbon cartridge handle, and lift up to remove the print ribbon cartridge (see Figure 2-7). Avoid touching the printhead cartridge and ribbon tracker. Figure 2-7: Remove the print ribbon cartridge Some users run a cleaning cycle whenever the print ribbon is changed. If your site follows this policy, see “Running a cleaning cycle”...

  • Page 25: Loading The Overlay Or Topcoat Material

    Using the printer Replace the print ribbon cartridge Place the ribbon cartridge onto the ribbon cartridge supports (see Figure 2-9). Make sure the cartridge is securely seated. Avoid touching the printhead cartridge and ribbon tracker. Figure 2-9: Replace the print ribbon cartridge Close the swing arm, pressing it down until the push latch clicks into place.

  • Page 26: Removing The Supply Cartridge

    Using the printer Removing the supply cartridge Remove the supply cartridge when a "Supply empty" message appears, or when setting up the printer. Remove the supply cartridge If the printer has a locking cover, unlock the cover before opening it. Lift the top cover, and then move the support down so it rests on the internal frame, as shown in Figure...
  • Page 27 Using the printer Load supply in the cartridge Place the supply cartridge upside down on a level surface, such as a table, with the wide side away from you. Remove the spool caps from both spools. Pull up firmly on the full take-up spool to remove it. Remove the end of the supply material from the empty supply spool if needed.

  • Page 28: Replacing The Supply Cartridge

    2-10 Using the printer 12 Press the label onto the take-up spool to secure the supply material (step 4 in Figure 2-11). 13 Press the spool caps back into position on the ends of the take-up spool and supply roll (step 5 in Figure 2-11).

  • Page 29: Verifying The Debower Position

    2-11 Using the printer If the cartridge becomes stuck part of the way into the module, pull it out a few inches and then turn the supply and take-up knobs clockwise slightly so the spindle ribs fit between the ribs. Push the cartridge in again. Press the cartridge lock to secure the supply cartridge in the printer (step 2 in Figure 2-12).
  • Page 30 2-12 Using the printer Pull out the handle for the debower and move it to the desired position for the card type. Figure 2-13 shows the on and off positions for the debower. Card or module type Debower position 0.030 inch (0.76 mm) card 0.050 (1.27 mm) cards Smart card Proximity card...

  • Page 31: Powering On The Printer And Pc

    2-13 Using the printer Powering on the printer and PC Use the following procedure to power on the printer and attached PC. Power on the printer and PC If the printer is connected over a network using a print server, see the SmartDriver Direct Network Installation and User Guide for more information about powering on the printer.

  • Page 32: Ready Button

    2-14 Using the printer Press the PC Power switch to turn on the power to the PC. Turn on power to any other equipment needed. Ready button The Ready button allows you to pause the printer while printing a card, to clear an error condition, to cancel a print job and delete all data for the job, or to create a printer test card.

  • Page 33: Status Light

    2-15 Using the printer Status light The front of the printer has a light that provides information about the printer’s current state. Status light Figure 2-15: Status light Status Light Description The printer is starting. The printer displays colors repeatedly while it initializes. Red Amber Green The printer is ready and waiting to print cards.

  • Page 34: Making Cards

    This section describes several ways to make cards using the Magna printer. • Usually, cards are sent from a card creation application, such as Datacard’s ID Works™ which captures, organizes, and formats the information on the card. A card creation application is specially designed software that handles the types of information used on cards.
  • Page 35 2-17 Using the printer In the application, select the SmartDriver as the current printer. The default name for the Magna Class printer, when it is installed, is SmartDriver. The printer driver supports the Magna Class printer with Advanced Imaging Technology™, the Select Class printer with Advanced Imaging Technology™, and the ImageCard IV printer.

  • Page 36: Operating Tips

    2-18 Using the printer Operating tips • For the most current information about messages, see the online help for each message. • Whenever you are encoding magnetic stripe data or programming smart cards, be sure to handle incomplete cards according to your policy for handling the confidential data that might be on the card.

  • Page 37: Responding To Messages

    Before you call your service representative, write down the following: – The message and message number. – The model of the printer, such as “ImageCard Magna Class with Advanced Imaging Technology™”. – The serial number of the printer, located on the inside panel. See “Printer...
  • Page 38 2-20 Using the printer – The driver version, described in “Working with Properties and other driver dialog boxes” on page 3-2. – The firmware version (available on Windows Me and Windows 98). For more information about obtaining service, see “Obtaining service” on page 5-22.

  • Page 39: Shutting Down The Printer And Pc

    2-21 Using the printer Shutting down the printer and PC Shut down the Magna Class printer and the PC to which it is attached when you are done making cards for the day or will be away from the system for an extended period of time.The printer and PC can be left on during lunch time and other short breaks.
  • Page 40 2-22 Using the printer User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...
  • Page 41 U sing the printer driver This chapter provides information to help you use the printer driver for the Datacard® Magna™ Class photo ID printer with Advanced Imaging Technology™ effectively and efficiently. It describes: • How to work with printer settings and data •...

  • Page 42: Chapter 3: Using The Printer Driver

    Using the printer driver Working with Properties and other driver dialog boxes Printer driver settings and data are organized differently for Windows Me and 98, Windows 2000, Windows XP, and Windows NT. Use the section that applies to the operating system you use. The printer driver allows you to connect one of the following printer types to the same port: •...

  • Page 43: Properties For Windows Me & 98

    Using the printer driver • When the printer is installed, the default spool setting is “Spool printing so program finishes printing faster.” Use this setting, not “Print directly to printer.” • The Printer Type affects the settings that are available. To change the printer type, disconnect the current printer before selecting another printer type.

  • Page 44: Windows 2000 & Xp

    Using the printer driver Select File from the Printers menu bar, and then select Properties. The SmartDriver Properties dialog box appears. Figure 3-1: Properties dialog box, Windows Me and 98 Select the tab with the information to view or change. To view help for settings, click on the What's This help button and then click a setting.
  • Page 45 Using the printer driver The Printing Preferences dialog box also provides access to the About dialog box, which shows the printer driver version. Settings that control the non-printing operation of the printer are in the Properties dialog box for the printer. These settings include: •...
  • Page 46 Using the printer driver Select the tab that contains the information you want to view or change. If you make changes, click OK to save the settings and close the dialog box. If you do not want to make changes, click Cancel to close the Properties dialog box. If you change the port, reboot the PC and power the printer off and on.

  • Page 47: Windows Nt

    Using the printer driver If the setting you want to change does not appear, click the Advanced button to display the Advanced Options dialog box (Figure 3-4). Click the plus sign (+) to see all selections available. When you click a selection, a list of choices appears next to the selection.
  • Page 48 Using the printer driver • Whether to apply topcoat or overlay material to the front of the card, back of the card, or both • Magnetic stripe encoding formats and coercivity The Default Document Properties dialog box also provides access to the About dialog box, which shows the printer driver version.
  • Page 49 Using the printer driver Select the tab that contains the information you want to view or change. If you make changes, click OK to save the settings and close the dialog box. If you do not want to make changes, click Cancel to close the Properties dialog box. If you change the port, restart Windows and power cycle the printer.

  • Page 50: Using The Status Monitor

    Using the printer driver the Status Monitor” on page 3-11. For a network-connected printer, see the e-Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers. To view help for settings, click on the What's This help button and then click any setting in the Printer Features list. A list of settings is displayed. Select the setting for which you want help.

  • Page 51: Opening And Using The Status Monitor

    3-11 Using the printer driver This Status Monitor The Status Monitor is in advanced icon is white with a setup mode. blue magnifying Use advanced setup when glass. changing color settings, monochrome printing intensity, or the position of printing. The Status Monitor The Status Monitor is running at a icon is white, includes network-connected client PC.

  • Page 52: Viewing Status Monitor Information

    Using the printer driver Open the Status Monitor • Double-click on the Magna Status Monitor icon (see Figure 3-7). The Status Monitor appears. Figure 3-8: Status Monitor Viewing Status Monitor information The Status Monitor displays the following status information: • The top line displays the current state of the Status Monitor or printer.

  • Page 53: Starting Or Quitting Advanced Setup

    3-13 Using the printer driver The Status Monitor automatically resumes when you print a card, or when you open Properties, Document Default Properties, or Printing Preferences. Closing and Exiting the Status Monitor Closing the Status Monitor closes the Status Monitor dialog box. The program continues to run.
  • Page 54 Using the printer driver From directly networked PCs, color settings affect cards sent from the PC. Other tabs also affect settings in the printer. It is recommended that the settings for networked PCs be changed only from an Administration PC. You cannot start advanced setup while printing a card.
  • Page 55 M aintaining the printer This chapter provides information to help you maintain the Magna™ Class printer with Advanced Imaging Technology for optimal performance. It describes: • How to run a cleaning cycle • How to use the magnetic stripe cleaning card •...

  • Page 56: Chapter 4: Maintaining The Printer

    Maintaining the printer Running a cleaning cycle A cleaning cycle includes replacing the sleeve of the continuous cleaning roller and running a cleaning card. Replace the cleaning roller first, and then run a cleaning card. Select one of the following primary methods to make sure cleaning occurs regularly. •...

  • Page 57: Replacing The Cleaning Roller Sleeve

    Maintaining the printer Insert the printer cleaning card on the input rollers, which you can see after removing the card cartridge (see Figure 4-2). Figure 4-2: Insert the printer cleaning card Start a cleaning cycle by doing one of the following: –...
  • Page 58 Maintaining the printer The printer power can be on or off when you replace the cleaning roller. Move the top cover support into position and allow the cover to rest on it. Press down on the swing arm until it clicks (step 1 in Figure 4-3).

  • Page 59: Using The Magnetic Stripe Cleaning Card

    Maintaining the printer Slide a new replaceable cleaning sleeve onto the spindle (step 1 in Figure 4-5). Figure 4-5: Replace the cleaning roller sleeve Hold the replaceable cleaning roller spindle by the ends and remove the protective cover from the sleeve (step 2 in Figure 4-5).

  • Page 60: Cleaning The Printer Rollers

    Maintaining the printer Run the magnetic stripe cleaning card Insert a magnetic stripe cleaning card into the exception card slot. Make sure the arrow is on top and pointing into the printer (see Figure 4-6). (You can also remove the card cartridge and place the cleaning card on the card input rollers.) Figure 4-6: Insert the magnetic stripe cleaning card Do not peel off the blue stripe on the back of the card.
  • Page 61 Maintaining the printer Clean the two pick rollers: If the printer has a locking card cartridge, unlock the cartridge before removing it. Remove the card cartridge. Remove the cap from the cleaning pen. Hold the end of the cleaning pen against the first pick roller (step 1 inFigure 4-7).
  • Page 62 Maintaining the printer Place the cleaning pen on top of the first transport roller (location 1 in Figure 4-8). Figure 4-8: Roller locations in the card track Do not place the pen next to the black transport base. The pen can get pinched between the roller and the transport base.

  • Page 63: Using The Duplex/Laminator Cleaning Card

    Maintaining the printer Lightly wipe any dirt from the end of the cleaning pen onto a clean cloth or paper. Move the cleaning pen to another area of the roller. Repeat steps c through e for the roller at location 4 until no more dirt appears on the pen or cloth.
  • Page 64 4-10 Maintaining the printer Peel the middle strip of protective paper from both sides of the duplex/laminator cleaning card (see Figure 4-9). The outside protective paper strips must stay on the card. Keep Remove Keep Figure 4-9: Duplex/laminator cleaning card Insert the duplex/laminator cleaning card near the bottom of the card cartridge cavity (see Figure...

  • Page 65: Cleaning The Supply Tracker

    4-11 Maintaining the printer Cleaning the supply tracker The supply tracker in the optional overlay or topcoat module can become slippery, which might cause messages to appear. Clean the supply tracker weekly or when needed. Use a printer cleaning card to clean the supply tracker. You can also use a duplex/ laminator cleaning card;...

  • Page 66: Cleaning The Heated Roller

    4-12 Maintaining the printer Roll the sticky surface of the cleaning card against the supply tracker. Rotate the supply tracker to clean all sides. Do not touch the surface of the supply tracker with your fingers. Oils from the skin can cause the supply tracker to slip or can affect card quality.
  • Page 67 4-13 Maintaining the printer If your printer has a locking cover, unlock the cover before opening it. Lift the top cover, and then move the cover support down so it rests on the internal frame. Remove the supply cartridge to access the heated roller. See “Removing the supply cartridge”...

  • Page 68: Cleaning Tips

    4-14 Maintaining the printer Cleaning tips Follow these tips to clean your printer effectively and maintain optimum operation. • Clean the ribbon tracker using the printer cleaning pen. The ribbon tracker is located on the swing arm (see Figure 4-14). Figure 4-14: Clean the ribbon tracker •...

  • Page 69: Clean The Printhead

    4-15 Maintaining the printer Use the cleaning pen to clean the printhead. Do not use a cotton swab. The fibers from the cotton can stick to the printhead. Clean the printhead Power off the printer, and disconnect it from the power source. If your printer has a locking cover, unlock cover before opening it.

  • Page 70: Replacing The Printhead Cartridge

    4-16 Maintaining the printer Print a card to verify the quality of printing. You can print a Windows test page or a sample card. If card quality is still inadequate, see “Problems with card appearance” on page 5-8. Replacing the printhead cartridge The printer uses an operator-replaceable printhead cartridge.
  • Page 71 4-17 Maintaining the printer Lift the printhead cartridge up and off the swing arm (step 2 in Figure 4-16). Remove the printhead cables. – Push the black locking tabs to the side. Remove the gray connector of the printhead data cable from the printhead cartridge (see Figure 4-17).
  • Page 72 4-18 Maintaining the printer Replace the printhead cartridge Carefully align the openings on the (white) power cable plug with the wires of the power receptacle on the printhead. Push the cable’s plug all the way onto the receptacle (see Figure 4-17).

  • Page 73: Chapter 5: Troubleshooting

    4-19 Maintaining the printer The notches on the printhead cartridge should align with the notches on the spring bar (A in Figure 4-20). Figure 4-20: Secure the printhead cartridge Hold the printhead cartridge latch lever down (step 1 in Figure 4-20) and pivot the printhead cartridge down toward the swing arm (step 2 in Figure...
  • Page 74 4-20 Maintaining the printer User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...
  • Page 75 T roubleshooting This chapter explains how to troubleshoot the Datacard® Magna™ Class photo ID printer with Advanced Imaging Technology™ and how to obtain service. It explains: • What to do if you think the printer is not working • How to make test cards •...

  • Page 76: Troubleshooting Guide

    Troubleshooting Troubleshooting guide Use the following to help you locate information about different types of problems. Problem Location Printer beeps without a message “Responding to messages” on displayed on the PC page 2-19. Installation problems “Install the printer” on page 7-1.

  • Page 77: Making And Evaluating Test Cards

    Troubleshooting Check “Setup tips” on page 7-17 to make sure the PC and printer are set up correctly. Make sure the printer is the selected printer in the card creation application. Use the card creation application to print a sample card. See “Making cards”...

  • Page 78: Printer Test Card

    Troubleshooting Figure 5-1: Press and hold Ready button (1) and then Press Power switch (2) Release the Ready button. You hear the internal components initialize. Allow 30 to 60 seconds for the printer to begin printing the test card. The status light will flash green while the printer is processing the data.

  • Page 79: Windows Test Page

    Troubleshooting Your service provider might ask you to use a different procedure to make a printer test card. The card printed might have additional areas printed on it. For UltraGrafix printers, the test card is printed with one color, such as black. Check the following: •...
  • Page 80 Troubleshooting Select File from the Printers menu bar, and then select Properties. The Properties dialog box appears. Select the Print Test Page button on the General tab. Wait while Windows creates a test page image. The card will print when the PC and printer are connected, and the printer and driver are working together.

  • Page 81: Magnetic Stripe Test Card

    Troubleshooting The Windows test page is generated by Microsoft Windows. The small size of the card, compared to printer paper, means that some of the text is not printed on the card. Magnetic stripe test card If the printer includes a magnetic stripe module, you can print a magnetic stripe test card.

  • Page 82: Problems With Card Appearance

    • Printer maintenance or PC settings New Magna Class printers include Datacard’s Advanced Imaging Technology™ (AIT). Cards printed with Advanced Imaging Technology have a different appearance than cards printed with earlier Magna Class printers, including those with Tru Image™.
  • Page 83 See Chapter Two cards might have Fan cards before inserting been picked. them in the card cartridge. The print ribbon might not Obtain and use Datacard be Datacard Platinum Platinum Series print Series ribbon. ribbon. See Appendix ic4tcpnl The ribbon registration Change the ribbon panel might be incorrect.
  • Page 84 5-10 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions One color panel is not Cards might be slipping in Run a printer cleaning aligned correctly with the card track. cycle, then clean the other panels. rollers. See Chapter The card registration Set the position of printing.
  • Page 85 See Appendix The printhead may be Clean the printhead. See dirty. Chapter The print ribbon is not Use only Datacard Datacard Platinum ribbon. Platinum ribbon in the Magna Class printer with Advanced Imaging Technology™. If the problem persists, contact your service representative.
  • Page 86 5-12 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Part of the printed image Cards might have Handle cards without is discolored. fingerprints or other dirt on touching the surface to be them. printed. Wear gloves when handling unprinted cards.
  • Page 87 5-13 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions The card shows irregular The printhead is not Contact your service lighter or darker spots. aligned correctly. representative. The card shows wrinkles The printhead intensity is Decrease the printhead in dark areas of printing.

  • Page 88: Topcoat Applied Using The Print Module

    Use an application that support dithering. dithers colored images, such as Datacard’s ID Works software. Topcoat applied using the print module You might apply topcoat to the card using a T panel as part of the print ribbon or using an optional topcoat module.
  • Page 89 5-15 Troubleshooting Table 5-2: Topcoat quality problems—print ribbon What you see Possible causes Solutions The topcoat shows lines The printhead intensity is Lower the printhead along the length of the too high. intensity setting for card. topcoat. See the e-Guide. The printhead is not Contact your service aligned correctly.

  • Page 90: Optional Topcoat Module

    5-16 Troubleshooting Optional topcoat module This section describes problems that might originate in the topcoat modules. Table 5-3: Topcoat quality problems—topcoat module What you see Possible causes Solutions Random scratches appear The inside of the printer is Run a printer cleaning in the topcoat of the dirty.
  • Page 91 Obtain Datacard-approved Datacard-approved supply topcoat material. All topcoat materials material. release particles. Cleaning The lot number of supply Contact your Datacard the inside of the printer material produces supplies vendor. can help control topcoat particles excessively. particles. A long edge of the topcoat...

  • Page 92: Optional Overlay Module

    5-18 Troubleshooting Optional overlay module This section describes problems originating in the optional overlay module. Holographic or clear overlay can be applied in the overlay module. When you apply overlay, you might see problems. Use this table to address problems you see with overlay.
  • Page 93 5-19 Troubleshooting Table 5-4: Overlay quality problems What you see Possible causes Solutions Overlay patch is off a long Supply material is not Load the supply roll edge of the card. loaded correctly in the correctly. See Chapter cartridge. Supply material is wound Remove used supply from loosely on supply roll, the take-up spool.
  • Page 94 5-20 Troubleshooting Table 5-4: Overlay quality problems What you see Possible causes Solutions Overlay patch is off the An overlay patch is on the Use a duplex/laminator leading edge of the card. driver roller. cleaning card. See Chapter The rollers are dirty. Use a duplex/laminator cleaning card.
  • Page 95 Store supplies in a clean mishandled. environment. Keep supplies in packaging until loaded in the cartridge. The supplies are not Obtain and use Datacard- Datacard-recommended. recommended supplies. The printer is being used Move the printer to a clean in a dirty environment.

  • Page 96: Obtaining Service

    5-22 Troubleshooting Obtaining service For repair assistance, contact your service representative. Place the service call from a telephone close to the printer so that you can access the printer and the PC running the driver while talking to the customer support representative. Before you call for service, make sure you have the information recorded during troubleshooting, as described on page...
  • Page 97 5-23 Troubleshooting Use the original shipping carton, plastic bag, and foam shipping supports. Remove the card output stacker (step 1 in Figure 5-5) from the printer and place it in the accessories box. 10 Place the plastic bag around the printer and close it. 11 Place the foam shipping supports on the front and back of the printer (step 2 in Figure 5-5).
  • Page 98 Troubleshooting 15 Secure the carton with shipping tape. Be sure to wrap around the shipping carton several times to secure it. 16 Put a shipping label on the carton. If you are returning the printer for service, use the address provided by service. 17 Ship the carton.
  • Page 99 • Physical, electrical, and other requirements for the site • Requirements for the PC used with the Datacard® Magna™ Class photo ID printer printer with Advanced Imaging Technology™ • The preferred sequence for installing this printer as part of an identification system...

  • Page 100: Chapter 6: Before You Install

    Ability to perform simple troubleshooting using written and graphical instructions If you do not feel comfortable with installing the printer, find a network support or other technical professional to install the printer. Datacard-authorized service personnel also use this information. General requirements...

  • Page 101: Selecting The Site

    Before you install Selecting the site After meeting general requirements, the site for the Magna Class printer should meet the electrical, physical, and environmental requirements of the printer. Environmental requirements The Magna Class printer requires the following environmental conditions for optimal operation: •...
  • Page 102 Before you install Do not block the back, left- and right-side air vents or fan opening on the Magna Class printer. 10.5 in (26.7 cm) 10.25 in (26.1 cm) 13.25 in (33.7 cm) 2 in 3 in (5.1 cm) (7.5 cm) 26.75 in 6 in (67.9 cm)

  • Page 103: Pc And Software Specifications

    • Have 50 MB or more of hard disk space available to store the printer driver and provide working space for preparing card data. Datacard recommends at least 100 MB of hard disk space before installing the printer driver. The PC resources, including processor speed, memory, and available hard disk space, can have a dramatic effect on card processing speed.

  • Page 104: Id System Installation Sequence

    Before you install – A network connection to support printer sharing or direct networking • Have a CD-ROM drive to install the printer driver • Have one of the following operating systems: – Windows Me or Windows 98 Second Edition The Windows 98 printer driver is designed to work on Windows Me or Windows 98 Second Edition.
  • Page 105 I nstall the printer This section describes how to install and set up the Datacard® Magna™ Class photo ID printer with Advanced Imaging Technology™. It describes: • Unpacking the printer • Connecting the cables • Preparing for printer driver installation •...

  • Page 106: Chapter 7: Install The Printer

    Install the printer Unpacking the printer Select a site that meets the requ irements desc ribed in “Before you install” on page 6-1. Unpack the printer, following these steps. You need scissors or another cutting device to unpack the printer. Make sure you have one or more people to assist with unpacking the printer.
  • Page 107 Install the printer Slide the shipping supports off the ends of the printer and place the entire printer on a counter or other solid surface (step 5 in Figure 7-1). Remove the printer from the plastic bag. Save all packing material, including the plastic bag, shipping carton, shipping supports, and accessories box.
  • Page 108 Install the printer Optional laminator module Figure 7-3: Move the top cover support down Lift an edge of the packing tape and pull it off the swing arm and chassis (Figure 7-4). Discard the tape. Figure 7-4: Remove the printhead packing tape 12 If you use the printer security lock, wrap the cable through a secure opening, insert the lock through the loop, and then insert the lock in the printer security lock receptacle.

  • Page 109: Who To Call For Assistance

    If any contents of the box are missing, contact your distributor or reseller. If you purchased your printer directly from Datacard, contact Datacard. Make sure you have the serial number, located on the top cover of the printer, when you call.
  • Page 110 Install the printer Connect a parallel port data cable Attach the parallel port cable to the ECP parallel port on the printer. The parallel port cable must be a shielded, Type C, IEEE 1284 parallel port cable, up to a maximum of 6.5 feet or 2 meters long. Figure 7-6: Connect the parallel port cable Attach the other end of the cable to the parallel port on the PC (see Figure...
  • Page 111 Install the printer Connect a USB data cable The USB cable must be a type CM 30V cable, up to a maximum of 6.5 feet or 2 meters long. Attach the flat end of the USB cable to the USB port on the PC (see Figure 7-7) or to a device attached to the PC through a USB port.
  • Page 112 Install the printer Connect an optional smart card serial cable If the printer has a smart card module, the ports to use correspond to the module installed. If no smart card ports are installed in the printer, no cable is needed. Connect the serial cable to the lower printer port (Figure 7-8) if a contact smart...

  • Page 113: Preparing The Printer For Driver Installation

    Install the printer Connect the power cord Attach the power cord to the power receptacle on the back of the printer (step 1 in Figure 7-9). Figure 7-9: Connect the power cord Plug the other end of the power cord into a single-phase, 3-wire grounded receptacle with 90-130V AC or 195-254V AC at 50 or 60 Hz (step 2 in Figure 7-9).

  • Page 114: Installing The Printer Driver

    If the PC does not have a CD-ROM drive, request diskettes from your service provider. (Service providers can obtain the driver as diskette images from the partner page.) You also can download the printer driver from the Datacard Web site, at www.datacard.com.
  • Page 115 7-11 Install the printer Install the printer driver to a parallel port Close all applications. Do not close Windows. Make sure the printer is connected to the PC. Make sure the printer is powered on. For Windows 2000 or Windows NT, log in as the Administrator when you install the printer driver.
  • Page 116 7-12 Install the printer – Click Yes and then Next to open the Release Notes in WordPad. Close the Release Notes when you have viewed the information. – For Windows 2000 and Windows XP, clicking Next takes you to step 13. Use the default name for the printer or enter a name of your choice.
  • Page 117 7-13 Install the printer 20 On the next page of the wizard, make sure that “Search for a suitable driver for my device (recommended).” is selected. Click Next. 21 On the Locate Driver Files page, select one of the following: –...
  • Page 118 7-14 Install the printer – If you are using diskettes, extract the files to the PC’s hard drive. Click Next. On the next page of the wizard, make sure that “Search for a suitable driver for my device (recommended).” is selected. On the Locate Driver Files page, select one of the following: –...
  • Page 119 7-15 Install the printer – The dialog reminds you to run the Plug-and-Play driver installation. You have completed this step and do not need to run it again. Install the printer driver to a USB port on Windows Me or 98 Close all applications.

  • Page 120: Changing Required Printer Settings

    7-16 Install the printer printer. You must install at least one e-Guide and can install additional e- Guides if you are likely to use a different type of printer attached to this PC. Click Next to install the e-Guide(s) you selected. –...

  • Page 121: Printing Sample Cards

    Use the card the evaluate how well the printer is operating: – If you have just completed installation, use the comparison to complete the Installation Report and mail or fax the report to Datacard. – If you are checking the operation of the printer, see “Problems with card...

  • Page 122: Changing Optional Settings

    7-18 Install the printer • If the PC has more than one port, the port to which the printer is assigned (such as LPT1) is the same as the port to which it is connected. • The parallel port (if used) is configured as an ECP parallel port in the PC’s BIOS. “PC port settings”...

  • Page 123: Setting Printer Permissions

    7-19 Install the printer Setting printer permissions If the PC to which the printer is attached has other users, set permissions that: • Allow users to use all features of the printer and driver, including messages. (Messages inform users when they need to change the ribbon, load cards, and fix problems.) •...
  • Page 124 7-20 Install the printer • For a user connected through a network using Printer Sharing, select Allow only for the Print permission. (Select Deny for Manage Printers and Manage Documents.) Select Apply to save the change. Save changes for each name. Repeat steps 6 through 8 to add other users or groups.
  • Page 125 7-21 Install the printer 12 Select OK to save the changes and close the Printer Permissions window. User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...
  • Page 126 7-22 Install the printer User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...

  • Page 127: Regulatory Compliance

    Datacard, the printer manufacturer. You may not modify the coupler or how it is used without the written permission of Datacard. You may not operate the printer after modifying the coupler or its method of operation.

  • Page 128: Liability Statement

    Liability statement This Datacard® product has been built to the high standards of Datacard Corporation (doing business as Datacard® Group). Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training.

  • Page 129: Acknowledgments

    Acknowledgments Microsoft, Windows NT, and Windows are trademarks or registered trademarks of Microsoft Corporation. Datacard, ImageCard, UltraGrafix, Express, Select, Magna, DuraGard, Tru Image, Advanced Imaging Technology, Platinum, SmartDriver, ID Works, and ViaNet are trademarks or registered trademarks of DataCard Corporation.
  • Page 130 User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™...
  • Page 131 S upplies and cards This appendix describes specifications, part numbers, and handling for supplies and components used with the Magna Class printer with Advanced Imaging Technology™. It includes: • Personalization supplies, including print ribbons, optional overlay material, and optional topcoat material •...

  • Page 132: Personalization Supplies

    Datacard® Magna™ Class photo ID printer with Advanced Imaging Technology™ and how to store them. Use Datacard-recommended supplies in the Magna Class printer. Print ribbons You must use one of the following Platinum print ribbons in ImageCard Magna printers with Advanced Imaging Technology: Panel One panel set...

  • Page 133: Overlay Material

    See “Printhead cartridge” on page B-13. Overlay material Use Datacard DuraGard™ overlay material in the Magna Class printer if the printer includes an optional overlay module. If the printer has an optional topcoat module, see “Topcoat material” on page B-4.

  • Page 134: Topcoat Material

    Custom holograms on topcoat or overlay material are available. Contact your Datacard representative for more information. Topcoat material Use Datacard-approved topcoat material in the Magna Class printer, if the printer includes an optional topcoat module. The following describes the topcoat supply to use:...

  • Page 135: Supply Roll Storage

    If the printer has an optional overlay module, see “Overlay material” on page B-3. Name Part Description number Clear topcoat 557105-001 Single roll of continuous topcoat for about 750 cards. Genuine 557104-500 Single roll of continuous topcoat authentic for about 750 cards. holographic topcoat Topcoat material covers the full surface of the card.

  • Page 136: Card Specifications

    Card specifications For best results with the Magna Class printer, use high-quality card stock that meets the specifications and recommendations described in this section. Card size Use CR-80 size cards with the following nominal dimensions: Length 3.37 inches 85.60 mm Width 2.125 inches 53.98 mm...
  • Page 137 Pre-punched cards Datacard recommends that you punch cards after printing them. However, you can use pre-punched cards with the Magna Class printer as long as the hole is free of raised areas or burrs.

  • Page 138: Card Quality Guidelines

    New cards preferred The Magna Class printer is designed to print on new card stock. If you print on cards twice, be careful to avoid getting dirt, fingerprints, or other contamination on cards before the second printing. Printing on cards that have been issued might introduce substances that interfere with card printing or damage the printer.

  • Page 139: Card Storage Specifications

    Card storage specifications The cards should be stored in a cool, dry, and dark place. Excessive light can cause yellowing of cards on exposed edges. Keep cards in their original packaging. Cards should be at room temperature when they are installed in the printer and used. If cards are stored in a cooler environment than the printer, allow them to reach room temperature before using.

  • Page 140: Replaceable Cleaning Sleeve

    B-10 Replaceable cleaning sleeve Use a replaceable cleaning sleeve on the continuous cleaning roller. Change the replaceable cleaning sleeve before you run a printer cleaning card. The replaceable cleaning sleeve is sold in packages of 5. The package part number is 549716-001.

  • Page 141: Duplex/Laminator Cleaning Card

    The following table lists the contents of the CD-ROM, the path, and the purpose of the program, file, or utility: Path Purpose Datacard SmartDriver User-friendly access to D:\DEMO32.EXE CD-ROM all of the applications on...
  • Page 142 B-12 Path Purpose Printer driver for Custom installation for D:\Nt\ SETUP.EXE Windows NT Windows NT 4.0 (Use Demo32.exe) Network port monitor D:\XP-2000\Net Port Mon Network port monitor for installation use with a Direct Install\ SETUP.EXE Network Kit (Use Demo32.exe) e-Guide installation D:\e-Guide\DS_e- Installation program for Guide.exe...

  • Page 143: Printer Components

    Datacard Web site at www.datacard.com. You also can request the newest release of the printer driver on CD-ROM. The part number changes with each release. The e-Guide is also updated from time to time and can be downloaded from the Datacard Web site at www.datacard.com.

  • Page 144: Print Ribbon Cartridge

    B-14 Printhead type label Color printhead only Printhead-do not touch this surface Figure B-9: Magna Class replaceable printhead cartridge Do not touch the printing edge of the printhead in the printhead cartridge. If you do, use the cleaning pen to clean it. See “Cleaning the printhead”...

  • Page 145: Card Cartridge

    B-15 Card cartridge The card cartridge is part number 549311-999. If you have a locking card cartridge, the part number is 549311-998. Figure B-11: Card cartridge Cleaning roller spindle The cleaning roller spindle holds the replaceable cleaning sleeve. The part number is 549130-001.

  • Page 146: Data Cable

    B-16 Data cable The Magna Class printer uses a data cable to connect the printer to the PC. The data cable can be a parallel port cable or a USB cable. Parallel port cable The parallel port cable must be a shielded, Type C, IEEE 1284 parallel port cable, up to 2 meters long, maximum.

  • Page 147: Smart Card Serial Cable

    B-17 Smart card serial cable If the Magna Class printer has one or more smart card modules, it uses the smart card serial cable to connect the smart card port and the PC. The smart card serial cable is part number 805815-001. The smart card serial cable must be a shielded DB9 serial cable, up to 3 meters long maximum.

  • Page 148: Topcoat Cartridge

    B-18 Topcoat cartridge The optional topcoat module uses a replaceable topcoat cartridge. The part number of the topcoat cartridge is 551215-002. Figure B-19: Topcoat cartridge Spool cap The spool cap maintains alignment of the supply material in the optional overlay or topcoat cartridge.

  • Page 149: Related Publications

    SmartDriver Direct Network Guide, Part Number 539171-001. This manual is part of the Direct Network Kit (550749-001). Contact your service provider to obtain a copy of the guide or contact your Datacard reseller to obtain a Direct Network Kit. User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...
  • Page 150 B-20 User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...
  • Page 151 P C port settings This appendix provides information about the PC on which the printer driver for the Magna Class printer with Advanced Imaging Technology™ is installed. It describes: • Configuring the ECP parallel port • Setting port values • Configuring the optional smart card serial port This appendix includes a section for settings that are handled the same way in all operating systems and also includes sections for each PC operating system...

  • Page 152: Pc Port Settings For All Operating Systems

    PC port settings for all operating systems This section describes how to configure ports. See the information that accompanies your PC for details about changing the BIOS settings. Configure the ECP parallel port For most PCs, the parallel port is configured as an ECP parallel port in the PC's BIOS. The following applies to some PCs and to the Windows 2000, Windows XP, Windows Me, Windows 98, and Windows NT operating systems.
  • Page 153 Click the + next to Ports (COM and LPT) to display the port entries. Usually the second installed port is LPT2. Click Printer Port (LPT2), or other entry for the installed port, and then select the Properties button. The Printer Port (LPT2) Properties dialog box appears (see Figure C-1).
  • Page 154 Set up a Universal Serial Bus (USB) port Right-click on the My Computer icon on the desktop and then select Properties from the popup menu. The System Properties dialog box appears. Select the Device Manager tab to view a list of devices. (On Windows 2000 and Windows XP, select the Hardware tab and then click the Device Manager button.) Select “View devices by type”...
  • Page 155 Figure C-2: USB Root Hub Properties dialog box If the Resources tab shows conflicts, select another configuration or change the settings for the port, following port instructions. Click OK on the Properties dialog box and on the System Properties dialog box to save settings and close the dialog boxes.

  • Page 156: Setting Parallel Port Values

    PC settings for Windows 2000, XP & NT 4.0 This section describes the following for PCs running Windows 2000, XP, or NT 4.0. • Setting parallel port values • Setting USB port values • Setting serial port values Setting parallel port values Port values include the port to which the printer is assigned, the communication mode for the port, and printer spooling.
  • Page 157 Set the serial port on Windows 2000 and NT From the Control Panel, select Ports. From the Ports dialog box, select the port, such as COM1 or COM2 (Figure C-3). Figure C-3: Ports dialog box Select the Settings button to display the port settings. If the PC has more than one serial port, make sure you view the settings for the serial port to which the printer is attached.
  • Page 158 When the settings are correct, click OK to save settings and close the dialog box. Set the serial port on Windows XP From the Start menu, select Settings and then Control Panel. From the Control Panel, select the System icon. Select the Hardware tab, and then select the Device Manager button.
  • Page 159 When the settings are correct, click OK to save settings and close the dialog box. PC settings for Windows Me and 98 This section describes the following for PCs running Windows Me and 98. • Setting parallel port values • Setting USB port values •...
  • Page 160 C-10 Double-click the System icon. The System Properties dialog box appears. Select the Device Manager tab. Make sure View Devices by Type is selected. Click the Plus sign + next to Ports (COM & LPT) to show the available ports. The list should include an entry such as "ECP Printer port (LPT1)."...
  • Page 161 C-11 Figure C-6: Device Manager tab of System Properties dialog box Click the Plus sign + next to Ports (COM & LPT) to display a list of ports. From the Ports list, select the port, such as COM1 or COM2 (Figure C-6).
  • Page 162 C-12 Figure C-7: Settings dialog box Select the Port Settings tab. Select the following settings: Setting Value Bits per second 9600 Data bits Parity None Stop bits Flow control None When the settings are correct, click OK to save settings and close the dialog box. User’s Guide for ImageCard®...
  • Page 163 IATA on track 1 and a proprietary format on tracks 2 and 3, your application must use the SmartDriver SDK. You can download the SDK from the Datacard Web site at www.datacard.com. User’s Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers...

  • Page 164: Magnetic Stripe Setup

    Magnetic Stripe Setup Do the following to set up the printer and driver to encode magnetic stripes on cards: • Use cards with magnetic stripes when making a printer test card. • Determine whether to send coercivity and encoding format data with each card or whether to set values in the printer and use those values.

  • Page 165: Ntt Character Set

    NTT character set The maximum field length for NTT (Nippon Telephone & Telegraph) format is 69 characters. NTT allows spaces, numeric characters, upper case alphabetic characters, lower case alphabetic characters, and special characters. From a PC running a Japanese edition of a supported Windows operating system, NTT also supports 55 Katakana characters.

  • Page 166: Magnetic Stripe Settings Used By The Magna Class Printer

    Magnetic Stripe settings used by the Magna Class printer The following table presents technical details that apply to encoding magnetic stripe data. IATA Binary Character Differential Start Sentinel (SS) % (37) ; (59) ; (59) None (ASCII character) End Sentinel (ES) ? (63) ? (63) ? (63)
  • Page 167 Index card incomplete 2-18 AC power 1-10 laminator cleaning 4-9 Administrator loading 2-3 Windows 2000 and NT 7-19, C-4 magnetic stripe orientation 2-4 Adobe Acrobat Reader B-12 magnetic stripe test 5-7 Advanced Imaging Technology making 2-16 about 1-3 material B-6 card appearance 5-8 orientation 3-3, 3-4, 3-7 color settings 3-13...
  • Page 168 Index cleaning dimensions 6-3 laminator 4-9 Direct Network Kit B-19 magnetic stripe module 4-5 driver, See printer driver 6-5 more often 4-2 duplex module overlay module 4-9 about 1-4 pen 4-14, B-11 cleaning card 4-9 printer 4-2 location 1-6 printer cleaning card 4-2 DuraGard overlay 1-7, B-3 printer rollers 4-14 printhead 4-14...
  • Page 169 Index image quality test card 5-7 blank card 5-9 test card data 5-5 blank spots 5-9 track formats D-1 blurry image 5-10 magnetic stripe option blurry text 5-10 icon 1-11 data unevenly positioned 5-10 making cards 2-16 discolored image 5-12 manual feed knob 1-9 faded image 5-11 messages...
  • Page 170 Index parallel port replacing 2-5 connect cable 7-6 security 2-18 install driver 7-11 storing B-5 pass-through cable not supported 7-6 tracker 1-8, 4-14 settings C-1 type 2-5, 5-1, B-2 patch visible data 2-6 overlay B-3 print spooler default setting 3-3 application 2-16 printer card creation application 2-16, 6-5...
  • Page 171 Index printer parts problems card advance knob 1-9 card quality 4-14 card cartridge 1-6, 2-3, B-15 discolored printing 2-3 card output stacker 1-7, 2-18, B-15 fixing 2-19, 5-2 cleaning roller spindle B-15 isolating 5-2 continuous cleaning roller 4-3 repeated card jams 4-6 data cable 6-5, 7-6, 7-7, B-16 program data port 1-10...
  • Page 172 Index security Status Monitor data on print ribbon 2-6 about 3-10 incomplete cards 2-18 advanced setup 3-13 key 6-5 close 3-13 print ribbon 2-18 exit 3-11, 3-13 supplies 2-21 suspend 3-12 serial cable using 3-11 smart card 7-8, B-17 view details 3-12 serial number 1-3, 1-9 storage serial port 1-11, 7-8...
  • Page 173 Index transport area rollers 4-7 Windows troubleshooting test page 5-5, 5-6 guide 5-2 test page wizard 5-6 print quality 5-8 Windows 2000 printer 5-3 PC settings C-1, C-4 type style 2-17 permissions 7-16, 7-19 USB port 6-5, C-3 Windows 2000 and XP Printing Preferences 3-6 UltraGrafix models 1-3 Properties 3-5...

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