Obtaining Service; When To Obtain Service - DataCard ImageCard IV User Manual

Troubleshooting
The surface of the card or
laminate appears uneven.
The surface of the card
has ridges, and the
laminate is missing. The
printer makes a sound
when the card is
processed.

Obtaining service

For repair assistance, contact your service provider. Place the service call from a
telephone close to the printer so that you can access the printer and the PC running
the driver while talking to the service provider.
Before you call for service, make sure you have the information recorded during
troubleshooting, as described on
number of the printer.

When to obtain service

Perform the steps at the beginning of this chapter before obtaining service. Call for
service if:
•
•
•
User's Guide for the ImageCard® IV Printer
Table 8-4: Overlay quality problems
What you see
A troubleshooting process instructs you to call service
A troubleshooting process does not produce the expected result
You experience a problem repeatedly
Possible causes
The temperature setting is
too high.
The heated roller is
damaged.
The card stock is not
compatible with the
laminate material.
The supply was missing a
laminate patch.
page 8-2. Also, make sure you have the serial
8-23
Solutions
Change the temperature
setting. See the e -Guide.
Turn off the power to the
printer. Contact your service
representative.
Obtain and use cards that
meet specifications or stop
using laminate.
Remake the card. If the
problem occurs frequently,
contact your representative
for supplies.
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