DataCard ImageCard IV User Manual page 135

Troubleshooting
What you see
Printed card images
(photos) look faded.
Printed cards, including
text, look faded.
Part of the printed image
is discolored.
#
Obtain guidance from service before performing this task.
User's Guide for the ImageCard® IV Printer
Table 8-1: Print quality problems
Possible causes
The image capture system
needs adjustment.
Print ribbon may have
been stored improperly or
damaged.
The cards may not meet
specifications.
The printhead may be
dirty.
The print ribbon is not
Datacard-recommended
ribbon.
Cards might have
fingerprints or other dirt on
them.
The cards might be
contaminated or otherwise
not meet specifications.
The rollers might be dirty.
A signature panel is
located on the other side
of the card.
8-13
Solutions
See the information for the
image capture system.
Change the print ribbon.
See Chapter 4. Print a test
card. See Chapter 8.
Obtain and use a different
supply of cards. See
Appendix A.
Clean the printhead. See
Chapter 7.
Use only Datacard ribbon
in the ImageCard IV
printer.
If the problem persists,
contact your service
representative.
Handle cards without
touching the surface to be
printed. Wear gloves when
handling unprinted cards.
Obtain and use a different
supply of cards. See
Appendix A.
Run a printer cleaning
card, change the cleaning
sleeve, then clean the
rollers. See Chapter 7.
Redesign the card to
avoid printing photos over
signature panel residue.