Page 1 Plastic card solutions for a changing world User's Guide for ImageCard® and UltraGrafix® Series Printers Express and Select Classes January 1999 Part No. 526945-001...
Page 2: Regulatory Compliance
Please do not attempt to operate or repair this equipment without adequate training. Liability statement This DataCard product has been built to the high standards of DataCard Corporation. See Appendix A for the statement of liability. Regulatory compliance This DataCard product conforms to regulatory requirements as specified in North America and Europe.
Page 3: Table Of Contents
Contents Contents Declaration of conformity Chapter 1: Introduction About this manual Required skills The printer and its features Parts of the printer Printer software requirements Card quality guidelines 1-10 Card surface 1-10 Card handling 1-10 Card storage and maintenance 1-10 Supplies 1-11 Chapter 2: Getting started...
Page 4 Contents Chapter 4: Troubleshooting Understanding messages General troubleshooting Making repairs and obtaining service 4-11 Chapter 5: Advanced information Confirming the ECP parallel port configuration and assignment Re-installing the printer driver Installing a second printer (Windows 95/98 only) 5-11 Replacing the printhead cartridge 5-13 Printing on both sides of a card 5-16...
Page 5: Declaration Of Conformity
Contents Declaration of conformity...
Page 6: Chapter 1: Introduction
Chapter 1: Introduction This chapter contains introductory information on this manual and on the ImageCard® and UltraGrafix® series photo ID printers. Contents About this manual Required skills The printer and its features Parts of the printer Printer software requirements Card quality guidelines 1-10 Card surface 1-10...
Page 7: About This Manual
QuikWorks™, to capture and organize information into a card format. This printer is part of a series of DataCard printing products. Various models have different names, depending on what optional features they contain.
Page 8 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide • Magnetic stripe encoding — This option offers the ability to record information on a card's magnetic stripe. This is available as an option on any ImageCard or UltraGrafix model. • Smart card encoding — ImageCard and UltraGrafix printers can record information on smart cards, which are plastic cards containing computer chips.
Page 9 Introduction Figure 1:-1 shows what the different versions of the printer look like: Express and S models for both the ImageCard and UltraGrafix lines, and the S2 model for both lines. ice0001 Express and S models S2 models Figure 1:-1 ImageCard/UltraGrafix printer models The S and S2 models are both part of the Select class.
Page 10: Parts Of The Printer
ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Parts of the printer This section describes the basic components of the printer. Top cover Printhead Swing arm Printhead cartridge Ribbon cartridge Manual card feed knob 74030d23 Figure 1:-2 Printer internal part names (Express and S models shown) Top cover –...
Page 11 • The status light can turn red on rare occasions. If this happens, contact your DataCard-authorized service provider for assistance. Card cartridge – The card cartridge holds blank cards to print. Exception card slot – The exception card slot allows you to insert a single card that is different from the cards in the card cartridge.
Page 12 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide • To pause the printer, press and hold the Ready button for three seconds or less. The status light continues to blink green while the printer is paused. Press the Ready button again to resume printing. •...
Page 13 Introduction Duplex module — On ImageCard S2 and UltraGrafix S2 printers, the duplex module contains the hardware for automatic dual-sided printing (see Figure 1:-5). This module is not present in the Express or S printers. Duplex module ECP parallel port Smart card data port (below parallel port -- used only on printers...
Page 14: Printer Software Requirements
(not supplied with the printer). With NT 4.0, the printer driver is not supported for PCs with Alpha, MIPS, or PowerPC processors. A Microsoft Windows card printing application, such as DataCard's • QuikWorks products (not supplied with the printer)
Page 15: Card Quality Guidelines
1-10 Introduction Card quality guidelines Your cards must meet the following card quality guidelines for the printer to successfully print high quality graphics on them. Card surface Card stock must meet the following surface guidelines. • The card surface must be smooth and free of irregularities (such as bumps and scratches) so that the printhead and ribbons can maintain contact with the print surface.
Page 16: Supplies
1-11 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide • Make sure that the magnetic stripe on one card does not come into contact with the magnetic stripe on another card. Make sure that cards with magnetic stripes are stored away from •...
Page 17: Chapter 2: Getting Started
Chapter 2: Getting started This chapter contains information on installing the printer driver for the ImageCard or UltraGrafix photo ID printer, loading initial supplies, setting up the magnetic stripe encoding (on printers with the magnetic stripe option), and printing test cards. Contents Choosing a site Environmental requirements and specifications...
Page 18: Choosing A Site
Getting started Choosing a site When choosing a location for the printer, consider the following environmental and electrical requirements. Environmental requirements and specifications The printer requires the following environmental conditions for optimal performance: Operating relative humidity: 20% to 80% non-condensing •...
Page 19: General Requirements And Intended Use
ImageCard/UltraGrafix (Express and Select Classes) User’s Guide General requirements and intended use Consider the following general printer installation guidelines: • Keep all dust, dirt, food, liquids, etc. away from the printer at all times. • Keep the top cover closed at all times, except when changing supplies. •...
Page 20: Connecting Cables
Getting started Connecting cables Once you have chosen a location for the printer, you will need to connect various cables to it. Figure 2:-1 shows the locations of the printer's cable connectors for different printer models. ice0008 ice0007 Figure 2:-1 General locations of cable connectors Make the following cable connections (see Figure 2:-2 if your printer does not have the smart card option, or Figure 2:-3 if it does): •...
Page 21: Loading Supplies
The printer has a translucent card cartridge so that you can easily see how many cards are loaded. When it is empty, reload it. To order additional cards, contact your DataCard-authorized service provider or your card vendor. For information on card requirements, see Appendix B.
Page 22 Getting started Replace the card cartridge into the card cartridge cavity, setting the top in place and pushing the bottom toward the printer until it clicks into place (see Figure 2:-6 74030d6 Figure 2:-4 Remove the card cartridge (Express and S models shown) Magnetic stripe 74030d7 Figure 2:-5 Load cards into the card cartridge...
Page 23 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide iSEL007u Figure 2:-6 Replace the card cartridge (Express and S models shown)
Page 24: Loading And Replacing The Ribbon
Getting started Loading and replacing the ribbon The printer uses ribbon with color panels or continuous color. To order new ribbon, contact your DataCard-authorized service provider. See Appendix B for ordering information. Replace ribbon Lift open the top cover. Press down on the swing arm. The push latch releases the swing arm.
Page 25 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Ribbon take-up Ribbon supply 74030c8a Figure 2:-7 Remove the ribbon cartridge Ribbon take-up Ribbon supply 740030c8b Figure 2:-8 Replace ribbon on the ribbon cartridge Ribbon take-up Ribbon supply 74030c8c Figure 2:-9 Replace the ribbon cartridge...
Page 26: Installing The Printer Driver For The First Time
PC application. The printer driver requires a PC running Microsoft Windows 95/98 or Windows NT. You can obtain the latest copy of the printer driver from the DataCard Internet Web site (www.datacard.com) or by calling your DataCard-authorized service provider.
Page 27 • name on the front of your printer. For example, you might change "DataCard Select Class" to "ImageCard S2" or "UltraGrafix S". Do not use the <>:"/\ and | characters in the name. Remove the diskette and insert the next diskette when prompted.
Page 28 One ImageCard/UltraGrafix Express, Select or S2 printer can be installed on the PC at a time. If you have a printer driver for another DataCard printer installed on this PC, do the procedure called Re- install the printer driver in Windows NT in Chapter 5 instead of this procedure.
Page 29 • match the name on the front of your printer. For example, you might change "DataCard Select Class" to "ImageCard S2" or "UltraGrafix S". Do not use the <>:"/\ and | characters in the name. The PC will not be able to enable the driver if you use those characters.
Page 30 2-14 Getting started b) Highlight the printer driver icon by clicking on it once. The printer driver icon has the name you entered earlier when installing the printer driver. c) From the menu bar, select File and then Properties. The printer's Properties window appears.
Page 31: Magnetic Stripe Encoding
2-15 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Duplex method (automatic or manual) • Ribbon type • Other values based on your card design • Print a Windows test page card from the PC to verify that the driver is installed correctly. See Print a Windows test page on page 2-20 card for instructions.
Page 32 2-16 Getting started A higher electrical current is used to encode the high-coercivity cards than the low-coercivity cards. You cannot use high-coercivity cards with a card-printing application that uses the low-coercivity format, and you also cannot use low-coercivity cards with a high-coercivity application.
Page 33 2-17 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Figure 2:-11 Magnetic stripe settings tab in Windows 95/98 Figure 2:-12 Magnetic stripe settings in Windows NT...
Page 34: Print A Printer Test Card
2-18 Getting started Printing test cards You can print three types of test cards on your ImageCard/UltraGrafix machine: • Printer test card – You can print a printer test card on the printer to confirm that it is working properly (see Figure 2:-13 and Figure 2:-14). •...
Page 35 2-19 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide 74030s6 Figure 2:-13 Printer test card — Express class only ice0016s Figure 2:-14 Printer test card — S and S2 classes...
Page 36 2-20 Getting started Ready button Power button 74030s1 Figure 2:-15 Locating the power and Ready buttons (Express and S models shown) Print a Windows test page card The printer must be connected to a PC to print this type of test card. Select Settings and then Printers from the Windows Start menu (see Figure 2:-10 on page 2-12).
Page 37 2-21 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Microsoft Congratulat If you can read this information you have 74030s7 Figure 2:-16 Windows test page card, portrait orientation (Windows 95 version) Microsoft Windows Print 74030s97 Figure 2:-17 Windows test page card, landscape orientation (Windows 95 version) The Windows 98 and Windows NT test page cards look similar to these examples.
Page 38: Getting Started
2-22 Getting started Click on the Print Test Page button on the General tab to print a Windows test page card. Figure 2:-18 Print a Windows test page card in Windows 95/98 Click on the Print Test Page button on the General tab to print a Windows test page card.
Page 39: Printing Magnetic Stripe Test Cards
2-23 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Printing magnetic stripe test cards If your printer is equipped with the magnetic stripe option, you can create a magnetic stripe test card to verify that the magnetic stripe option is working correctly.
Page 40 2-24 Getting started Click here to start a magnetic stripe test card. Figure 2:-20 Creating a magnetic stripe test card...
Page 41: The Basics Of Printing From An Application
You can use the printer to print cards from many applications. If you use DataCard's QuikWorks, see the user information for the application to learn how to do it. If you use an application in which you can save the result and...
Page 42: Chapter 3: Day-To-Day Printer Use
Chapter 3: Day-to-day printer use This chapter contains information on checking the ImageCard or UltraGrafix photo ID printer's status or changing its settings, cleaning and maintaining the printer, and configuring the printer driver. Contents Accessing printer features Using the printer properties dialog box Using the default document properties dialog box (Windows NT only) Using the status monitor...
Page 43: Accessing Printer Features
Day-to-day printer use Accessing printer features You can check the status of the printer and change settings that affect how the printer works from the following windows: • Printer properties window Default document properties window (Windows NT only) • Status monitor •...
Page 44 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Select Settings and then Printers from the menu to display the Printers window. Figure 3:-1 Open the Printers dialog box Select the ImageCard/ Ultragrafix printer driver icon. Select File and then Properties to display the Properties window.
Page 45 Day-to-day printer use Select the ImageCard/Ultra- grafix printer driver icon. Select File and then Properties to display the Properties window. Figure 3:-3 Display the Properties dialog box (in Windows NT)
Page 46: Using The Default Document Properties Dialog Box (Windows Nt Only)
ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Using the default document properties dialog box (Windows NT only) This dialog box contains additional printer controls not found in the Windows NT printer properties window. Windows 95/98 has no default document properties dialog box. Click on the Start button in the Windows taskbar.
Page 47: Using The Status Monitor
The status monitor is in diagnostics mode. white with a green card Use diagnostics only when your cartridge and card output DataCard-authorized service provider asks stacker and a blue you to do so to help in solving problems with magnifying glass.
Page 48: Opening And Using The Status Monitor
ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Opening and using the status monitor You can use the status monitor window to do the following: • View detailed status monitor information • Start a cleaning cycle Suspend and resume the status monitor •...
Page 49: Starting A Printer Cleaning Cycle
Day-to-day printer use Line 1 Line 2 Line 3 Figure 3:-5 The status monitor and its status information Starting a printer cleaning cycle To begin a cleaning cycle, select the Printer button in the Cleaning section of the status monitor window, or right click on the status monitor icon and select Clean printer now from the popup menu.
Page 50: Cleaning The Duplex Module
Clean duplex from the popup menu. For further information, see Cleaning the duplex module on page 3-19. Starting or quitting diagnostics Start diagnostics only when a DataCard-authorized service provider asks you to do so. The Start Diagnostics button on the Status tab switches the printer driver from printing mode to diagnostics mode.
Page 51: Suspending Or Resuming The Status Monitor
3-10 Day-to-day printer use DataCard Magnetic Stripe Test Card Track 1 (IATA data, max. 76 chars): !"#$%&'()*+,-./0123456789:;<=>@ABCDEFGH IJKLMNOPQRSTUVWXYZ[]^_ !"#$%&'()*+, Track 2 (ABA data, max. 37 chars): 0123456789:;<=>0123456789:;<=>0123456 Track 3 (TTS data, max. 104 chars): 0123456789:;<=>0123456789:;<=>0123456789 :;<=>0123456789:;<=>0123456789:;<=>01234 56789:;<=>0123456789:;<= m agst r i p...
Page 52: Using What's This Help (Windows 95/98 Only)
3-11 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Using What’s This help (Windows 95/98 only) What’s This help provides information about specific items or areas of the printer driver without interrupting your work (see Figure 3:-8). Press the What's This help button, and then select the field you want help on.
Page 53: Clean The Rollers
• The printer is operated in a relatively dirty environment Use a standard cleaning card (part number 557297-001) for cleaning (see Figure 3:-9). To order cleaning cards, contact your DataCard representative. Clean the rollers Remove the card cartridge. Remove the ribbon cartridge.
Page 54 3-13 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Insert the cleaning card near the bottom of the card cartridge cavity (see Figure 3:-13 Start a cleaning cycle by doing one of the following: Click the OK button when the printer driver displays a message •...
Page 55 3-14 Day-to-day printer use scclean Figure 3:-9 Cleaning card, oriented for printers with the smart card option and no duplex module clean Figure 3:-10 Cleaning card, oriented for all printer models except those with the smart card option and without the duplex module Ribbon take-up Ribbon supply 74030c8a...
Page 56 3-15 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Ribbon take-up Ribbon supply 74030c8c Figure 3:-12 Insert the ribbon cartridge Figure 3:-13 Insert the cleaning card: All models except those with the smart card option and without the duplex module Figure 3:-14 Insert the cleaning card: Only for models with the smart card option and no duplex module...
Page 57: Cleaning The Printhead
Connect the power cable to the power source and power on the printer. Print a Windows test page card to verify image quality. If card quality is still inadequate, see Chapter 4. Call your DataCard-authorized service provider for assistance if the problem persists.
Page 58: Cleaning The Magnetic Stripe Head
3-17 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Cleaning the magnetic stripe head The printer's magnetic stripe head should be cleaned whenever you receive multiple read errors or rejected cards while attempting to encode a magnetic stripe. Generally, you should clean the magnetic stripe head once every 2000 cards.
Page 59 3-18 Day-to-day printer use Remove the cleaning card from the card output stacker after the printer has completed the cleaning cycle. Discard the used magnetic stripe head cleaning card. Click here to clean the magnetic stripe head. Figure 3:-17 Using the status monitor to clean the magnetic stripe head...
Page 60: Cleaning The Duplex Module
3-19 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Cleaning the duplex module This procedure applies only to ImageCard S2 and UltraGrafix S2 printers. If you have an S2 printer, you might want to clean the printer's duplex module if you have problems with jammed cards. Clean the duplex module Remove the card cartridge.
Page 61: Reconfiguring The Printer Driver
3-20 Day-to-day printer use Close the swing arm, pressing it down until the push latch clicks into place. Close the top cover. Discard the used duplex cleaning card. dupclcrd Figure 3:-18 Duplex cleaning card Reconfiguring the printer driver Upon installation, the printer driver is automatically configured to fit your system.
Page 62 3-21 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Reconfigure the printer driver Open the appropriate window: Windows 95/98 users: See the instructions in Using the printer properties on page 3-2. Windows NT users: See Using the default document properties dialog box (Windows NT on page 3-5.
Page 63 3-22 Day-to-day printer use (Any time you change the ribbon in the printer, you must power off and power on the printer.) You may find that the printer uses more print ribbon with the auto-detect feature, since the printer advances the ribbon for several panels at power-up until it has identified the ribbon type.
Page 64: Contents
Chapter 4: Troubleshooting This chapter contains information on troubleshooting the ImageCard or UltraGrafix photo ID printer, identifying and fixing errors, and obtaining service for the printer. Contents Understanding messages General troubleshooting Making repairs and obtaining service 4-11...
Page 65: Understanding Messages
“Service required." If the printer driver displays a "Service required" message, contact your DataCard-authorized service provider for assistance. Do not attempt to fix the problem without the assistance of your DataCard- authorized service provider because you may cause damage to the printer.
Page 66: General Troubleshooting
If you cannot fix the problem using the solutions in the table, contact your DataCard-authorized service provider for further assistance. Table 4:-1 Print quality troubleshooting Symptom...
Page 67: Troubleshooting
(see Replacing the printhead cartridge in Chapter 5). Power on the printer and print a Windows test page card. If the problem persists, contact your DataCard-authorized service provider. Cards may not meet Obtain and use a different supply specifications or may be of cards (see Card requirements dirty.
Page 68 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Symptom Possible Cause Solution Chapter 3). If cleaning does not solve the problem, contact your DataCard-authorized service provider. Part or all of the The printhead is not Remove and replace the printed image is properly installed.
Page 69 Troubleshooting 74030s95 Figure 4:-3 Expanded test card 74030s96 Figure 4:-4 Compressed test card...
Page 70 (see Figure 4:-7). Close the swing arm, pressing it down until the push latch clicks into place. Close the top cover. Resume printing. If the problem persists, contact your DataCard-authorized service provider for assistance.
Page 71 Troubleshooting Ribbon take-up Ribbon supply 74030c8a Figure 4:-5 Remove the ribbon cartridge Ribbon take-up Ribbon supply 740030c8b Figure 4:-6 Replace ribbon on the ribbon cartridge Ribbon take-up Ribbon supply 74030c8c Figure 4:-7 Replace the ribbon cartridge...
Page 72 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Remove jammed cards In this procedure, you may have to remove the ribbon cartridge. When you do this, do not place it on a dirty surface, such as a table top, floor, or chair. Particles from such a surface may stick to the ribbon and damage the printhead.
Page 73 4-10 Troubleshooting iSEL001u Figure 4:-8 Opening the duplex module cover 74030d14 Figure 4:-9 Remove a card jammed on the card transport track...
Page 74: Making Repairs And Obtaining Service
74030d23 Figure 4:-10 Location of serial number on printer (Express and S models shown) When you contact your DataCard-authorized service provider, you may be asked to access the printer's diagnostics for help in solving problems with the printer. You cannot print personalized cards on the printer while you are...
Page 75: Chapter 5: Advanced Information
Chapter 5: Advanced information This chapter contains advanced information on working with the ImageCard or UltraGrafix photo ID printer and its driver. To perform the procedures in this chapter, you should know how to use the printer to print cards. Contents Confirming the ECP parallel port configuration and assignment...
Page 76: Confirming The Ecp Parallel Port Configuration And Assignment
Advanced information Confirming the ECP parallel port configuration and assignment For optimal performance, the printer should be connected to an ECP parallel port. ECP stands for extended capabilities port. It differs from a "standard" parallel port in that it enables two-way (bi-directional) communication between the PC and the printer.
Page 77 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Select Settings and then Control Panel from the Start menu to display the Control Panel window. Figure 5:-1 Display the Control Panel dialog box If you see ECP Printer Port here, your ECP parallel port is available.
Page 78 ECP. If it is not, set it to ECP. Exit the PC BIOS setup program, following the instructions on the screen. If you cannot change the parallel port mode to ECP in the PC BIOS setup program, call your DataCard-authorized service provider for assistance.
Page 79: Re-Installing The Printer Driver
ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Re-installing the printer driver You can get the most current copy of the printer driver from DataCard’s Internet Web site (www.datacard.com) or from your DataCard-authorized service provider. When you re-install the printer driver, be sure to read the installed read-me file for information on the latest changes and for any new installation instructions.
Page 80 When the Printer Name box appears, change the printer name to • match the name on the front of your printer. For example, you might change "DataCard Select Class" to "ImageCard S2" or "UltraGrafix S". Do not use the <>:"/\ and | characters in the name.
Page 81 4.0 with Service Pack 3 or higher. The printer driver is not supported for PCs with Alpha, MIPS, or PowerPC processors. Make sure all print jobs from DataCard printers have been printed or have been deleted from the print spooler before removing the existing printer driver.
Page 82 When the Printer Name box appears, change the printer name to • match the name on the front of your printer. For example, you might change "DataCard Select Class" to "ImageCard S2" or "UltraGrafix S". When you make changes to the printer driver name, do not use •...
Page 83 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide If the PC attached to the printer has other users, set user permissions to support printing or to prevent access to the printer. To change access for other users, make sure you have restarted Windows NT and then do the following steps.
Page 84 You can also delete the downloaded file. If the installation procedure does not finish without error and you want to remove the DataCard files installed, use Windows Explorer to go to the c:\windows\system directory and delete all dcci*.dll files.
Page 85: Installing A Second Printer (Windows 95/98 Only)
If you have two printers installed, view the title bar of messages for the name of the printer to which the message applies. You can use the DataCard QuikWorks Printer Fanout Controller to print to multiple ImageCard/UltraGrafix series printers. This requires QuikWorks V 2.5 or higher software.
Page 86 5-12 Advanced information Configure the PC for a second printer The hardware settings must match the settings you choose in the Resources tab. See the documentation that came with the port hardware to set the jumpers. Right-click on the My Computer icon on the desktop and then select Properties from the popup menu.
Page 87: Replacing The Printhead Cartridge
The ImageCard/UltraGrafix series printers use an operator-replaceable printhead cartridge. To order a replacement printhead cartridge, contact your DataCard-authorized service provider. For more information on the cartridge, including its part numbers, see Printhead cartridge in Appendix B. Replace the printhead cartridge Do not touch the printing edge of the printhead in the printhead cartridge.
Page 88 5-14 Advanced information Print a Windows test page card to verify that the printhead cartridge is installed properly. (See Printing test cards in Chapter 2 for more information.) Printhead cartridge latch lever 74030d23 Figure 5:-3: Printhead cartridge latch lever 74030s40 Figure 5:-4 Release the printhead cartridge...
Page 89 5-15 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Printhead Printhead cartridge cartridge slots Printhead cartridge cable 74030d4 Printhead cartridge pins Figure 5:-5 Printhead cartridge and related components (Express and S models shown) ice0012 Figure 5:-6 Attach and detach the printhead cable...
Page 90: Printing On Both Sides Of A Card
5-16 Advanced information Printhead cartridge tab Swing arm notch 74030s42 Figure 5:-7 Replace the printhead cartridge Printing on both sides of a card ImageCard S2 and UltraGrafix S2 printers support automatic duplex (double-sided) printing. If you have one of these models, the automatic double-sided printing is the most effective and reliable method for duplex printing.
Page 91: Printing On Thick Cards
5-17 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Whether you will have automatic or manual duplex printing, keep data on one page if you want to print on just the front of the card. For a two-sided card, send a two-page document and enable a setting in the printer driver Properties dialog box to print on both sides: Windows 95/98 users: Select Settings and then Printers from the Windows •...
Page 92: Printing Bar Codes
5-18 Advanced information A sticker on this surface indicates the type of printhead cartridge. ice0006 Figure 5:-9 Printhead cartridge and sticker • Use the user diagnostics portion of the driver's status monitor to alter the printing voltages. (To learn how to open the status monitor, please see Using the status monitor in Chapter 3.) You will need to experiment by repeatedly changing voltages, printing a test card, and evaluating the resulting print quality, until you are satisfied with the quality.
Page 93: Moving The Printer From Windows 95/98 To Nt
The printer allows you to encode magnetic stripe data on cards using many applications. If you use a DataCard QuikWorks product or a card-printing application from a DataCard reseller, see the user information for your application to find out how. If you use another application, follow the guidelines below to encode magnetic stripe data.
Page 94 5-20 Advanced information With any application, test your card design to make sure you get the results you expect. Whenever you are encoding magnetic stripe data or programming smart cards, some cards may not be printed completely. Be sure to process incomplete cards according to your policy for handling the confidential data that might be on the card.
Page 95: Notes On Ntt Magnetic Stripe Encoding
5-21 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide ♦ Track 1--Magnetic Stripe ♦ Track 2--Magnetic Stripe ♦ Track 3--Magnetic Stripe ♦ Track NTT--Magnetic Stripe (See Notes on NTT magnetic stripe on page 5-21 for important information about using encoding this font.) •...
Page 96: Printing Over A Network (Windows 95/98 Only)
Make sure that spaces are in the same language as the surrounding characters. • If you need to encode Kanji characters, please contact your DataCard Japan representative for more information. • When the printer driver is installed and the ImageCard/UltraGrafix printer is the selected printer, the Track NTT--Magnetic Stripe font appears in the font list.
Page 97: Security Key Issues
5-23 ImageCard/UltraGrafix (Express and Select Classes) User’s Guide • When you use the printer with a network-connected PC, be aware of the following: ♦ Look at the printer Properties dialog box for the PC with the printer directly attached to see current printer values. Also look at that PC for printer messages.
Page 98: Writing Software For Imagecard/Ultragrafix Series Printers
DataCard Raster Printer Application Programming Interface (API). This kit contains a manual on customizing software to work with the printer, which includes sample code, libraries, and the DataCard Software Developer's Manual for Desktop Raster Printers (part number 526720-002). This is an electronic document that you can view with the Adobe Acrobat™...
Page 99 Appendix A: Safety and compliance This appendix contains regulatory compliance information, safety information, and trademark acknowledgments for the ImageCard or UltraGrafix photo ID printer. Contents Emissions FCC notice (USA) Canada Europe Liability statement Proprietary notice Safety Safe environment Safe human interface Acknowledgments...
Page 100: Appendix A: Safety And Compliance
801-4. Liability statement This DataCard product has been built to the high standards of DataCard Corporation. Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training.
Page 101: Proprietary Notice
DataCard equipment are primarily environmental and human interface. The following basic safety tips are given to ensure safe installation, operation and maintenance of DataCard equipment and are not to be considered as comprehensive on all matters of safety. Safe environment •...
Page 102: Safe Human Interface
Disconnect the equipment from facility power when performing procedures which require no power input. Acknowledgments DataCard is a registered trademark of DataCard Corporation. ImageCard, UltraGrafix and QuikWorks are trademarks of DataCard Corporation. Windows, Windows 95, Windows 98, Windows NT, and WordPad are trademarks or registered trademarks of Microsoft Corporation.
Page 103: Appendix B: Supplies
Appendix B: Supplies This appendix shows the various supplies used with an ImageCard or UltraGrafix photo ID printers. It also has ordering information. Contents List of supplies Card requirements Printhead cartridge Ribbon Cleaning supplies Ribbon cartridge Card cartridge Interface cable Power cable Power receptacle fuse Carrying case (Express &...
Page 104: List Of Supplies
Cleaning cards and cleaning supplies • • Printhead cartridges — see Printhead cartridge on page B-3 for information on ordering replacement printhead cartridges You can also order the following items from your DataCard-authorized service provider: • Extra ribbon cartridges •...
Page 105: Card Requirements
ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Card requirements Card stock for printing should meet the following requirements. Size: CR80, 3.375 in. (85.725 mm) x 2.125 in. (53.975 mm) Type: PVC with glossy surface or composite with glossy PVC surface Thickness: 0.020 in.
Page 106 Supplies The sticker is either a green dot or a decal that looks like either a color or monochrome ribbon. (Other stickers on this surface of the cartridge have bar codes or an illustration showing how to install the cartridge.) Use this table to determine the type of printhead cartridge in use: Description of sticker Type of printhead...
Page 107: Ribbon
ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Ribbon Order from among the following types of ribbons for the printer. Name Description Part Number You can use the following color ribbons with ImageCard printers: YMCKT three colors, true black, and topcoat (a clear film 806124-104 that protects the printing on the card) YMCKTKT...
Page 108: Cleaning Supplies
Supplies Cleaning supplies • Cleaning card (part number 557297-001) cl ean Figure B:-4 Cleaning card — side 1 scclean Figure B:-5 Cleaning card — side 2 • Magnetic stripe head cleaning card, if the printer has the magnetic stripe option (part number 590408-002) ice0014s Figure B:-6 Magnetic stripe cleaning card •...
Page 109: Ribbon Cartridge
ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Ribbon cartridge • Ribbon cartridge (part number 555545-999) 555545 Figure B:-8 Ribbon cartridge Card cartridge • Card cartridge (part numbers appear in table below) Figure B:-9 Card cartridge Printer model Cartridge color Part number ImageCard Express Green 555540-002...
Page 110: Interface Cable
Supplies Interface cable • Interface cable (part number 806797-001) The printer uses an ECP parallel port interface cable. 74030c6 Figure B:-10 Interface cable Power cable • North American power cable (part number 556766-001) 74030c7 Figure B:-11 U.S. power cable Continental European power cable (part number 556766-003) •...
Page 111: Power Receptacle Fuse
ImageCard/UltraGrafix (Express and Select Classes) User’s Guide Power receptacle fuse • Power receptacle fuse (part number 804960-017) Power receptacle fuse 74030c93 Figure B:-12 Power receptacle fuse The power receptacle fuse is a 2.5 amp. slow blow fuse. Carrying case (Express & S models only) •...
Page 112: Publications
ImageCard/UltraGrafix series, you can order the DataCard Raster Printer Application Programming Interface (API). This contains the DataCard Software Developer's Manual for Desktop Raster Printers (526720- 002). (The document was formerly called the ImageCard Express Software Developer’s Kit, with the part number 526720-001.) Printer driver •...
Page 113: I Index
Index AC receptacle, 1-7 ECP parallel port acknowledgments (copyright, etc.), A-4 cable for, B-8 configuring and assigning, 5-2 description of, 1-7 verifying configuration of, electrical requirements, for printer, 2-2 bar codes, 5-18 emissions, from printer, A-2 enhanced printing speed feature, 1-3 environmental conditions, for printer, 2-2 errors cable, interface, B-8...
Page 114 1-5 installing two printers on same PC, 5-11 status light, 1-6 interface cable, B-8 swing arm, 1-5 Internet address, for DataCard, 2-10 top cover, 1-5 plastic cards. see cards port, communication, 2-4, 5-2, 5-4 power button, 1-7 power cable, B-8...
Page 115 UltraGrafix printers. see ImageCard/UltraGrafix printers cards, 4-4, B-3 electrical requirements, 2-2 environmental, 2-2 operating system, 1-9 site issues, 2-2 Web site, for DataCard, 2-10 software requirements, 1-9 What's This help, 3-11 requirements, cards, 4-5 Windows 95/98, 2-10, 5-19 ribbon Windows NT, 2-10, 5-19...

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Ultragrafix series

DataCard ImageCard series Manual

Chapter 1: Introduction

Chapter 2: Getting Started

Chapter 3: Day-To-Day Printer Use

Chapter 4: Troubleshooting

Chapter 5: Advanced Information

Appendix A: Safety and Compliance

Appendix B: Supplies

Quick Links

Troubleshooting

Related Manuals for DataCard ImageCard series

Summary of Contents for DataCard ImageCard series

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Table of Contents