DataCard ImageCard IV User Manual page 124

8-2
When you experience problems using the printer, follow these guidelines:
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If you need to call for service, this information will help your service representative
address your concerns.
Record the printer model serial number located on the back of the printer, shown
in Figure 8-1.
Label with
serial number
ICIV089U
Figure 8-1: Location of printer serial number
The last three or four digits form the sequential serial number, shown in
Figure 8-2.
Year
Figure 8-2: Printer serial number
Keep notes on the problem, including the message number and the solutions you
attempt.
Obtain information about the supplies used, including:
– Card stock and type (such as composite or PVC, three-track magnetic stripe,
manufacturer, and so on). This information is located on the packaging for
cards.
– Type of ribbon (such as YMCKT) and the lot number used for personalizing
cards. This information is located on the package of the ribbon.
– Lot number of the holographic or clear topcoat if used. This information is
located on the package or label of the supply.
– Lot number of the laminate (overlay) supply roll if used. This information is
located on the package or label of the supply.
0108888
Week Serial number
User's Guide for the ImageCard® IV Printer
Troubleshooting