Konica Minolta Bizhub C350 Service Manual page 394

Troubleshooting procedures
Check
Is the response of
2 Ping sent from the PC
to the machine?
bizhub C350 Field Service Ver.1.0 Mar. 2004
Possible Cause
The print destination
port setting is wrong.
PC operates errati-
Yes cally temporarily.
Printer driver incor-
rectly installed
Controller board (MFP
Control Board) oper-
ates erratically tempo-
rarily.
Network cable is dis-
No
connected or a relay
device is faulty.
IP address and/or
subnet mask incor-
rectly set.
4-2
Action
See "For Network
Set the correct
Connection" in Instal-
port.
lation Guide.
Restart the PC.
Uninstall the printer
See "Uninstalling the
driver through the
Driver" in Operator's
proper steps and then
Manual.
reinstall it properly.
Restart the controller Turn OFF and ON the
board. machine main switch.
Reconnect the cable
Check with the con-
and restart or change
troller network LED.
the faulty relay device.
Set the correct IP
See "TCP/IP Setting"
address and subnet
in Installation Guide.
mask.
Remark