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Note: For remote AltiAgent users outside the firewall, TCP port 10050 is
required to be open to allow auto upgrade. Also, auto upgrade over
the Internet requires the sending of 15 MB files over the WAN,
which may take some time to perform the automatic update.
Downgrade Procedure
1.
Go to Control Panel>Add/Remove Programs and remove the
AltiAgent 5.0 program and ALL OTHER 5.0 client applications
(including AltiView, AltiSupervisor, AltiConsole and CDR Search
5.0).
2.
Reboot your system.
3.
Go to "<local drive>:Program Files\AltiGen\Shared Files\" and
remove AlpInterface.dll.
Note: The AlpInterface might be located under
"\WinNT\System32\", "\Windows\System32\" or some other
location. Use the Search for Files and Folders feature to
locate and remove all AlpInterface.dll files from the system.
4.
Install the AltiAgent 4.6 software.
Microsoft Outlook and Outlook Express Support
AltiAgent supports Microsoft Outlook 97, 98, and 2000, 2003, and Outlook
Express 5.0, allowing you to obtain phone numbers to dial from a Microsoft
Contact list. AltiAgent also lets you see the incoming calls that have a
matching record in the Contact list.
AltiAgent requires that you to set up the Outlook Contacts list prior to using
this feature.
A Country Code field can be configured (in General Info) by the local user
to help convert standard international phone numbers in Outlook to correct
digit strings for AltiWare.
ACT!/GoldMine® Support
AltiAgent supports ACT! 2000 and GoldMine® 5.0/5.5 contact
management software, allowing you to obtain phone numbers to dial from
the ACT! or GoldMine® contact database list. AltiAgent also lets you see
the matching record from the contact database list of the incoming calls.
4 AltiAgent Manual
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