TEC SX4T - B B/W Direct Thermal User Manual page 254

6. ON LINE MODE
n Error messages (continued)
Error Messages
PAPER JAM ****
NO PAPER ****
RIBBON ERROR ****
NO RIBBON ****
REWIND FULL ****
EXCESS HEAD TEMP
HEAD ERROR
Other error messages
Problems/Cause
1. The media is jammed in the media
path. The media is not fed smoothly.
2. A wrong Media Sensor is selected for
the media being used.
3. The Black Mark Sensor is not
correctly aligned with the Black Mark
on the media.
4. Size of the loaded media is different
from the programmed size.
5. The Feed Gap
distinguish the print area from a label
gap.
1. The media has run out.
2. The media is not loaded properly.
3. The media is slack.
The ribbon is not fed properly.
The ribbon has run out.
The Built-In Rewinder Unit is full.
The Print Head has overheated.
There is a problem with the Print Head.
A hardware or software problem may
have occurred.
1. Remove the jammed media, and
clean the Platen.
media correctly.
[RESTART] key.
2. Turn the printer off and then on.
Then select the Media Sensor for the
media being used.
the print job.
3. Adjust the sensor position.
press the [RESTART] key.
4. Replace the loaded media with one
which matches the programmed size
then press the [RESTART] key, or
turn the printer off and then on,
select
matches the loaded media. Finally
resend the print job.
Sensor cannot 5. Refer to Section 5.4 to set the
threshold. If this does not solve the
problem, turn off the printer, and call
a TOSHIBA TEC authorised service
representative.
1. Load new media.
[RESTART] key.
2. Reload the media correctly.
press the [RESTART] key.
3. Take up any slack in the media.
Remove the ribbon, and check the
status of the ribbon.
ribbon, if necessary. If the problem is
not solved, turn off the printer, and call
a TOSHIBA TEC authorised service
representative.
Load a new ribbon.
[RESTART] key.
Remove the backing paper from the
Built-In Rewinder Unit. Then press the
[RESTART] key.
Turn off the printer, and allow it to cool
down (about 3 minutes). If this does
not solve the problem, call a TOSHIBA
TEC authorised service representative.
Replace the Print Head.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.
6- 2
EO18-33012A
6. ON LINE MODE
Solutions
Then reload the
Finally press the
Finally resend
a programmed size
Then press the
Replace the
Then press the
Then
that
Then