Troubleshooting The Network Interface; Restarting Dante Controller - Extron electronics DMP 128 Plus User Manual

Troubleshooting the Network Interface

If the issue is still present, continue to diagnose the PC network connections as described below. Check Dante
Controller after each step to see if the problem is resolved.
1. Click the Choose a Dante Interface icon (see figure 38,
The Configure Dante Interfaces dialog box opens (see figure 39).
Figure 38. Choose a Dante Interface Icon
Be certain the correct LAN connection is selected (the PC LAN port that is physically connected to the AT
network) and note the IP address.
Figure 39. Configure Dante Interfaces Dialog Box
2. If it is on, turn off the PC wireless adapter. Disable all connections except the LAN port connected to the
Dante network (verify this is the correct port by checking the IP address shown in the Configure Dante
Interfaces dialog box).
3. Turn off all anti-virus and firewall software on the computer.
4. Enable DHCP on the remaining network connection. This forces the computer to acquire an IP address from
the Dante interface.
NOTE: A DHCP server must be on the network for DHCP to function correctly.

Restarting Dante Controller

If subscriptions or normal operation cannot be restored, restart Dante Controller software. To access the Dante
Controller Help file, do any of the following:
Figure 40. Accessing the Dante Help File
• Click the Help icon in the upper-right corner of the Network View screen (see figure 40,
•
Select Help, then Online Help or Offline Help from the menu (
•
Press the <F1> key on the computer keyboard for online help or <Shift+F1> for offline help.
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