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Table 24 LCD Message Troubleshooting Table (H-Series)
Displayed Message
415:SHUTTLE JAM
418:RBN INK LOW
Change RBN Soon
419:RBN INK OUT*
Install New RBN
420:EXC RBN WEAR
Install New RBN
423:USED CART
Load New Cart
425:UNKNOWN RBN2
Install New RBN
427:CRTG MISSING
Install new cart
Press ONLINE
428:CRTG COMM ER
See User Manual
Can User
Explanation
Correct?
Yes
No shuttle movement or
shuttle moving at the wrong
speed.
Yes
Status message indicating
the Integrated Print
Management System is
enabled and ribbon ink level
is 2%.
Yes
Integrated Print
Management System
software has determined
that the ribbon is out of ink.
Yes
Status message that
displays when ribbon
reaches end of life, whether
the Integrated Print
Management System is
enabled or not.
Yes
The sensor detects a ribbon
that was previously declared
to be at the end of its service
life.
Yes
The sensor detects a bar
code, but the region code
does not match the printer.
Yes
The ribbon cartridge is
missing or installed
improperly.
No
The hardware cannot
communicate properly with
the cartridge.
Solution
Check for obstruction to shuttle,
a twisted ribbon, or platen lever
closed too tightly. If fault source
is not apparent, contact your
authorized service
1
representative.
Install a new ribbon cartridge.
Install a new ribbon cartridge.
Install a new ribbon cartridge.
Install a new ribbon cartridge.
Install a new ribbon cartridge.
1.
Make sure a ribbon
cartridge is installed in the
printer.
2.
Make sure the ribbon
cartridge is seated properly.
3.
Remove and replace the
cartridge if necessary.
4.
Contact your authorized
customer service
1
representative.
1.
Make sure the ribbon
cartridge is seated properly.
2.
Remove and replace the
ribbon cartridge if
necessary.
3.
Contact your authorized
service representative.
1
271
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