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Table 23 LCD Message Troubleshooting Table (ASCII)
Displayed Message
BAD NVM CALL 1
BAD NVM CALL 2
BAD NVM CALL 3
BAD NVM CALL 4
BAD NVM CALL A
x/y BARCODES /
Not Found
BUFFER OVERRUN
CARTRIDGE
AT END POINT
Change Cart
CLEAR PAPER JAM
Can User
Explanation
Correct?
Yes
Printer firmware code
error with the Novram
module that stores
configurations and
statistics.
Yes
Printer detects fewer
barcodes than the set
value for "Barcodes on
Page" menu option. x
represents the number
of barcodes not found,
and y represents the
"Barcodes on Page"
value.
Yes
The print buffer has
overflowed on a serial
interface. The printed
output may contain
random * (asterisk)
characters. Make a
configuration printout.
Yes
Integrated Print
Management System
software has determined
that the cartridge ribbon
is out of ink.
Yes
No paper motion.
Solution
1.
Cycle power. Run the
print job again. If the
message appears, load
the latest emulation
software.
2.
Cycle power. Run the print
job again. If the message
appears again, record the
exact display message,
follow the instructions on
page 248, Diagnostics for
EXX, BAD NVM, or ILL
NVM Errors, and contact
your authorized service
1
representative.
Press the ONLINE key.
Verify that the printer matches
the host serial interface
configuration settings for Data
Protocol, Baud Rate, Data Bits,
Stop Bits, Parity, Data Terminal
Ready, and Request to Send.
Set printer serial interface
parameters to match those of
the host.
Install a new cartridge.
Clear jam and reload paper. If
this message recurs, contact
your authorized service
1
representative.
251
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