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Table 24 LCD Message Troubleshooting Table (H-Series)
Displayed Message
000:SHUTTLE TYPE
NOT SUPPORTED*
104:POWER SUPPLY
HOT
105:PRINTER HOT
401:BUFFER
OVERRUN
402:CLEAR PAPER
JAM
403:CLOSE PLATEN
409:FRAMING ERROR
410:LOAD PAPER
411:PARITY ERROR
414:RIBBON STALL
270
Can User
Explanation
Correct?
No
The shuttle type was not
detected at power-up or the
shuttle installed in the printer
is not supported by the
firmware.
Yes
Power supply sensors report
high temperatures.
Yes
This message indicates
internal temperatures of 80°
Celsius or higher (176°
Fahrenheit).
Yes
The print buffer has
overflowed on a serial
interface. The printed output
may contain random *
(asterisk) characters. Make
a configuration printout.
Yes
No paper motion.
Yes
The platen lever is open.
Yes
The printed output may
contain random !
(exclamation point)
characters.
Yes
Printer is out of paper.
Yes
The printed output may
contain a random ?
(question mark) characters.
Yes
The controller board does
not detect ribbon movement.
Solution
Contact your authorized service
1
representative.
Check printer environment. If hot
or dusty, relocate printer.
Contact your authorized service
representative if this occurs
1
frequently.
Check printer environment. If hot
or dusty, relocate printer.
Contact your authorized service
representative if this occurs
1
frequently.
Verify that the printer matches
the host serial interface
configuration settings for Data
Protocol, Baud Rate, Data Bits,
Stop Bits, Parity, Data Terminal
Ready, and Request to Send.
Set printer serial interface
parameters to match those of
the host.
Clear jam and reload paper. If
this message recurs, contact
your authorized service
1
representative.
Close the platen lever.
Make a configuration printout.
Set printer serial interface
parameters to match host
configuration settings for Data
Protocol, Baud Rate, Data Bits,
Stop Bits, Parity, Data Terminal
Ready, and Request to Send.
Load paper and press CLEAR.
Check your printer serial
interface parameter settings; if
necessary, adjust them so that
they match the settings of the
attached host.
Check the ribbon path for jams.
Turn the Ribbon Tension Knob
clockwise a few rotations. If
necessary, install a new ribbon.
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