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Displayed Message
CLEARING PROGRAM
FROM FLASH
CLOSE PLATEN
COIL HOT ERR 1
COIL HOT ERR 2
COIL TEMP FAIL
CARTRIDGE COMM ERR
See User Manual
CARTRIDGE
INCOMPATIBLE
Use correct cart
CARTRIDGE MISSING
Install new cart
Press ONLINE
252
Table 23 LCD Message Troubleshooting Table (ASCII)
Can User
Correct?
No
Status message:
emulation software
successfully loaded into
printer RAM and the
checksum matched. The
old program is now
being deleted from flash
memory.
Yes
The platen lever is open.
No
One or more hammer
coils are overheating.
Yes
The coil temperature
was never set or the
attempt to set it did not
result in correct
numbers.
No
The hardware cannot
communicate properly
with the cartridge.
Yes
An incompatible ribbon
cartridge was installed in
the printer.
Yes
The ribbon cartridge is
missing or installed
improperly.
Explanation
No action is required.
Close the platen lever.
Contact your authorized service
representative.
Allow printer to cool
completely, then set coil
temperature. If message
continues to display, contact
your authorized service
representative.
1.
2.
3.
Install a cartridge designed for
this printer.
1.
2.
3.
4.
Solution
1
1
Make sure the ribbon
cartridge is seated
properly.
Remove and replace the
ribbon cartridge if
necessary.
Contact your authorized
1
service representative.
Make sure a ribbon
cartridge is installed in the
printer.
Make sure the ribbon
cartridge is seated
properly.
Remove and replace the
cartridge if necessary.
Contact your authorized
customer service
1
representative.
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