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Table 28
Troubleshooting M2000 Series Meridian Digital Telephones (Part 3 of 5)
Symptom
The prompt CALL
CONNECTED. SESSION
STARTS is followed by
RELEASE.
Garbled prompts are sent to
your terminal when you type
<CR>.
You are connected to a host
computer, but get no response
when you try to log on.
You try to make a data call from
the initial prompt (or Main menu)
in keyboard dialing. You see the
prompt CALLING.
M2000 add-on modules
Solution
5
If there is a display on the telephone, press the P key
and dial 63 to get into EIA Monitor mode. Be sure the
MCA is receiving signals from the terminal by
watching the display while entering carriage returns
on the keyboard. If the indicator flashes, the
connection is correct. If not, check the cable to make
sure it is the standard RS-232 and is properly
connected.
6
Press the P key and dial 62 to ensure that the MCA is
in the asynchronous mode. Press the P key and dial
20 to change to the asynchronous mode.
7
Press the P key and dial * to ensure that the MCA is
in the idle mode.
Check the configuration parameters of the far end data
device. If they do not match those of the MCA, the call will
be dropped. Change the parameters of your MCA to match.
Enter a period ( . ) followed by <CR> to perform an
autoparity.
First, release the call. Turn on Remote Loopback and make
the call again. Type some characters at the terminal. If the
characters echo back and appear on the terminal, the
problem is with the far end data device. If the characters do
not appear on the terminal, the problem is with the MCA.
Contact the telephone system administrator.
First, hold down the break key(s) for two seconds, enter
<CR>, and try again to make the data call. If the problem
persists, the MCA is probably disabled. Contact the
telephone system administrator.
Telephones and Consoles
Page 189 of 532
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