IBM PS703 Service Manual
  1. Manuals
  2. Brands
  3. IBM Manuals
  4. Server
  5. BladeCenter PS703
  6. Service manual

IBM PS703 Service Manual

7891-73x;7891-74x
Hide thumbs Also See for PS703:
Table of Contents

Advertisement

Quick Links

Download this manual
Power Systems
Problem Determination and Service
Guide for the IBM PS703 (7891-73X)
and PS704 (7891-74X)
GI11-9841-00

Advertisement

Table of Contents
loading

Related Manuals for IBM PS703

Summary of Contents for IBM PS703

  • Page 1 Power Systems Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X) GI11-9841-00...
  • Page 3 Power Systems Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X) GI11-9841-00...
  • Page 4 Before using this information and the product it supports, read the information in “Notices,” on page 275, “Safety notices” on page v, the IBM Systems Safety Notices manual, G229-9054, and the IBM Environmental Notices and User Guide, Z125–5823. This edition applies to IBM Power Systems servers that contain the POWER7 processor and to all associated models.

  • Page 5: Table Of Contents

    D1001xxx to D1xx3FFF Service processor Solving undetermined problems . . 223 dump codes . . 133 Calling IBM for service . . 224 D1xx3y01 to D1xx3yF2 Service processor dump codes . . 138 Chapter 3. Parts listing, type 7891 . . 225...
  • Page 6 . 281 Removing the battery . 258 Terms and conditions. . 284 Installing the battery . . 258 Removing the disk drive tray . . 260 Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 7: Safety Notices

    Laser safety information ® servers can use I/O cards or features that are fiber-optic based and that utilize lasers or LEDs. Laser compliance IBM servers may be installed inside or outside of an IT equipment rack. © Copyright IBM Corp. 2011...
  • Page 8 Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.
  • Page 9 Observe the following precautions when working on or around your IT rack system: v Heavy equipment–personal injury or equipment damage might result if mishandled. v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v To avoid hazardous conditions due to uneven mechanical loading, always install the heaviest devices in the bottom of the rack cabinet.
  • Page 10 Also lower the leveling pads to raise the casters off of the pallet and bolt the rack cabinet to the pallet. (R002) (L001) (L002) viii Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 11 (L003) All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in compliance with IEC 60825 as a class 1 laser product.
  • Page 12 (C030) Power and cabling information for NEBS (Network Equipment-Building System) GR-1089-CORE The following comments apply to the IBM servers that have been designated as conforming to NEBS (Network Equipment-Building System) GR-1089-CORE: The equipment is suitable for installation in the following:...

  • Page 13: Chapter 1. Introduction

    1 CRU at your request, you are charged for the installation. v Tier 2 customer replaceable unit: You can install a tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your blade server.

  • Page 14: Notices And Statements

    The PS703 is a single-wide blade server. The PS704 is the double-wide symmetric multiprocessing (SMP) unit. They are used in an IBM BladeCenter H (8852 and 7989), BladeCenter HT (8740 and 8750), or BladeCenter S (8886 and 7779) chassis unit.
  • Page 15 Air temperature: Local storage: hot-plug power and cooling – Blade server with power on: v PS703 : Maximum of one SAS 2.5 modules 10° - 35°C (50° - 95°F). Altitude: in. hard disk drive (HDD) or v Boot-time processor deallocation 0 - 914 m (3000 ft) maximum of two SATA 1.8 in.

  • Page 16: Supported Dimms

    DIMMs. The PS704 supports up to 32 DIMMs. The maximum size for a single DIMM is 8 GB. The maximum memory capacity for a PS703 server is 128 GB. The maximum memory capacity for a PS704 server is 256 GB.
  • Page 17 Figure 1. DIMM connectors for the PS703 Table 2. Memory module combinations for the PS704 blade server DIMM count PS704 base blade unit (P1) DIMM slots and expansion unit (P2) DIMM slots 1 (17) 2 (18) 3 (19) 4 (20) 5 (21) 6 (22) 7 (23) 8 (24) 9 (25)

  • Page 18: Blade Server Control Panel Buttons And Leds

    Information LED: When this amber LED is lit, it indicates that information about a system error for the blade server has been placed in the management-module event log. The information LED can be turned off through the Web interface of the management module or through IBM Director Console.

  • Page 19: Turning On The Blade Server

    Location LED: When this blue LED is lit, it has been turned on by the system administrator to aid in visually locating the blade server. The location LED can be turned off through the Web interface of the management module or through IBM Director Console. Turning on the blade server After you connect the blade server to power through the BladeCenter unit, you can start the blade server after the discovery and initialization process is complete.

  • Page 20: Turning Off The Blade Server

    For additional information, see the online documentation or the User's Guide for the management module. System-board layouts Illustrations show the connectors and LEDs on the system board. The illustrations might differ slightly from your hardware. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 21: System-Board Connectors

    System-board connectors Blade server components attach to the connectors on the system board. The following figure shows the connectors on the base-unit system board in the PS703 blade server. Figure 4. PS703 system-board connectors The following table identifies and describes the connectors for the PS703 blade server.
  • Page 22 DIMM connectors (See Figure 8 on page 11 for individual connectors.) 2.5" SAS HDD (P2-D1) or 1.8" SATA SSD (P2-C18, P2-C18-D1, P2-C18-D2) carrier CIOv expansion card connector (P2-C19) Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 23 PS704 blade server connectors High-speed (CFFh) expansion card connector (P2-C20) Figure 7 shows individual DIMM connectors for the PS703 system board. Figure 7. DIMM connectors for the PS703 Figure 8 shows individual DIMM connectors for the PS704 system board. The numbers in parentheses are for the PS704 expansion-unit system board.

  • Page 24: System-Board Leds

    Figure 10. LED locations on the base system board of the PS704 blade server The following figure shows LEDs on the expansion-unit board of the PS704 blade server. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 25 Figure 11. LED locations on the board of the PS704 expansion unit The following table identifies and describes the LEDs. Table 5. PS704 and PS703 LEDs Callout Unit LEDs 3 V lithium battery LED Light path power LED Management card LED...
  • Page 26 Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 27: Chapter 2. Diagnostics

    Error checking hardware ranges from parity error detection coupled with processor instruction retry and bus retry, to ECC correction on caches and system buses. IBM hardware error checkers have these distinct attributes: v Continuous monitoring of system operations to detect potential calculation errors...
  • Page 28 See “Collecting dump data” on page 17 for more information. v Stand-alone diagnostics The AIX-based stand-alone diagnostics CD is in the ship package and is also available from the IBM Web site. Boot the diagnostics from a CD drive or from an AIX network installation manager (NIM) server if the blade server cannot boot to an operating system, no matter which operating system is installed.

  • Page 29: Collecting Dump Data

    Note: If you power off the blade through the management module while the service processor is performing a dump, platform dump data is lost. You might be asked to retrieve a dump to send it to IBM Support for analysis. The location of the dump data varies by operating system.
  • Page 30 Machine location code Utttt.mmm.sssssss Um codes are for firmware. The format is the same as for a Un location code. Um = Utttt.mmm.sssssss Firmware version Um-Y1 Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 31 Table 7. Location codes for PS704 Components Physical location code CRU LED Un location codes are for enclosure and VPD locations. Un = Utttt.mmm.sssssss tttt = system machine type mmm = system model number sssssss = system serial number DIMM 1 Un-P1-C1 DIMM 2 Un-P1-C2...

  • Page 32: Reference Codes

    Reference codes are diagnostic aids that help you determine the source of a hardware or operating system problem. To use reference codes effectively, use them in conjunction with other service and support procedures. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 33: System Reference Codes (Srcs)

    Viewing the codes The PS703 or PS704 blade server does not display checkpoints or error codes on the remote console. If the POST detects a problem, a 9-word, 8-digit error code is logged in the BladeCenter management-module event log.

  • Page 34: 1Xxxyyyy Srcs

    Dxxxxxxx - Dump checkpoint (must hang to indicate an error) To find a description of an SRC that is not listed in this PS703 or PS704 blade server documentation, refer to the POWER7 Reference Code Lookup page at http://publib.boulder.ibm.com/infocenter/systems/ scope/hw/index.jsp?topic=/ipha8/codefinder.htm.
  • Page 35 Table 10. 1xxxyyyy SRCs v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 36 If the location code reported with this SRC is Un-P1, replace the base system-board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 37 Table 10. 1xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 38 If the location code reported with this SRC is Un-P1, replace the base system-board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 39 Table 10. 1xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 40 If the location code reported with this SRC is Un-P1, replace the base system-board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 41 Table 10. 1xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 42 3.3V pGood fault on the base detected: system board 1. The SSD interposer card, Un-P1-C18. 2. The first SSD drive, Un-P1-C18-D1. 3. The second SSD drive, Un-P1-C18-D2. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 43 Table 10. 1xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 44 If the location code reported with this SRC is Un-P1, replace the base system-board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 45: 6Xxxyyyy Srcs

    Table 10. 1xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 46 632CC210 Informational system log entry No corrective action is required. only. 632CC300 Media or device error Refer to the hosting partition for problem analysis. occurred. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 47 Table 11. 6xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...

  • Page 48: A1Xxyyyy Service Processor Srcs

    Replace the management card, as described in or using system VPD. “Removing the tier 2 management card” on page 262 and “Installing the tier 2 management card” on page 263. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 49: Aa00E1A8 To Aa260005 Partition Firmware Attention Codes

    Table 14. A700yyyy Licensed internal code SRCs (continued) Reference Code Description Action A7004721 The World Wide Port Name (WWPN) Prefix is https://www-912.ibm.com/supporthome.nsf/ not valid. document/51455410 A7004730 Informational system log entry only. No corrective action is required. A7004740 Informational system log entry only.
  • Page 50 For a Linux operating system, boot the blade server using the stand-alone diagnostics CD or a NIM server; then, run diagnostics against the failing adapter. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 51 Table 15. AA00E1A8 to AA260005 Partition firmware attention codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...

  • Page 52: B1Xxyyyy Service Processor Srcs

    A B1xxyyyy system reference code (SRC) is an error code that is related to an event or exception that occurred in the service processor firmware. To find a description of an SRC that is not listed in this PS703 or PS704 blade server documentation, refer to the POWER7 Reference Code Lookup page at http://publib.boulder.ibm.com/infocenter/systems/ scope/hw/index.jsp?topic=/ipha8/codefinder.htm.
  • Page 53 Table 16. B2xxyyyy Logical partition SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 54 In the partition startup, code failed Verify that the path for the load source is specified during a check of the load source correctly. Then restart the partition. path. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 55 Table 16. B2xxyyyy Logical partition SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 56 No corrective action is required. B2003142 Informational system log entry only. No corrective action is required. B2003143 Informational system log entry only. No corrective action is required. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 57 Table 16. B2xxyyyy Logical partition SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 58 B200600A A problem occurred during the Contact IBM support. startup of a partition. The partition could not reserve the memory required for IPL. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 59 Table 16. B2xxyyyy Logical partition SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 60 No corrective action is required. B2008150 System firmware detected an error. Collect a platform dump and then go to “Isolating firmware problems” on page 216. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 61 B2008152 No active system processors. Verify that processor resources are assigned to the partition. B2008160 A problem occurred during the Contact IBM support. migration of a partition. B2008161 A problem occurred during the Contact IBM support. migration of a partition.

  • Page 62: B7Xxyyyy Licensed Internal Code Srcs

    System firmware detected a failure 1. Collect the event log information. 2. Collect the platform dump information. 3. Go to “Isolating firmware problems” on page 216. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 63 No immediate action is necessary. storage condition Continue running the system normally. At the earliest convenient time or service window, work with IBM Support to collect a platform dump and restart the system; then, go to “Isolating firmware problems” on page 216. 0201 System firmware detected an error.
  • Page 64 Replace the MEMDIMM symbolic CRU, as correct and the memory on the DIMM described in “Service processor problems” on cannot be used, resulting in reduced page 193. memory. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 65 B1xxxxxx errors, or if correcting the errors does not correct the problem, contact IBM support to reset the server firmware settings. Attention: Resetting the server firmware settings results in the loss of all of the partition data that is stored on the service processor.
  • Page 66 Work with IBM support to select a supported System was detected. Preferred Operating System; then, re-IPL the system. The Preferred Operating System specified is not supported. The IPL will not continue. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 67 B700 xxxx Error Codes Description Action 5303 An unsupported Preferred Operating Work with IBM support to select a supported System was detected. Preferred Operating System; then, re-IPL the system. The Preferred Operating System specified is not supported. The IPL will continue.
  • Page 68 2. If the problem persists, replace the system-board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 69 Table 17. B7xxyyy Licensed internal code SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 70 264. 4. Although the partition or application might have continued to run after the I/O adapter failures, it might need to be restarted to recover. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 71 “Replacing the FRU system-board and chassis assembly” on page 264. Send the failed FRU and the data to IBM for fault analysis. 6A25 PCI-E switch has detected a firmware 1. Collect error logs and info logs.
  • Page 72 A processor resource has been disabled Replace the system-board and chassis due to hardware problems assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 73: Ba000010 To Ba400002 Partition Firmware Srcs

    Table 17. B7xxyyy Licensed internal code SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 74 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 75 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. BA00E830 Failure when initializing ibm,event-scan 1. Go to “Checkout procedure” on page 176. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly”...
  • Page 76 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 77 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 78 Linux. Verify that all of the iSCSI configuration arguments on the operating system comply with the configuration for the iSCSI Host Bus Adapter (HBA), which is the iSCSI initiator. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 79 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 80 Verify that the Trivial File Transfer Protocol (TFTP) parameters are correct. BA017021 Failed to load the TFTP file Verify that the TFTP server and network connections are correct. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 81 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 82 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 83 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 84 1. Go to “Checkout procedure” on page 176. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 85 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 86 1. Go to “Checkout procedure” on page 176. contained more than five entries. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 87 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 88 1. Go to “Checkout procedure” on page 176. controller failure 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 89 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 90 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 91 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 92 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 93 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 94 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 95 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 96 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 97 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 98 1. Go to “Checkout procedure” on page 176. usable 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 99 “Replacing the FRU system-board and chassis assembly” on page 264. BA180100 The FDDI adapter Fcode driver is not IBM may produce a compatible driver in the supported on this server. future, but does not guarantee one. BA180101 Stack underflow from fibre-channel 1.
  • Page 100 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 101 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 102 1) Go to “Checkout procedure” on page 176. 2) Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 103 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 104 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 105 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 106 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 107 Table 18. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, type 7891,”...
  • Page 108 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 109: Post Progress Codes (Checkpoints)

    POST progress codes (checkpoints) When you turn on the blade server, the power-on self-test (POST) performs a series of tests to check the operation of the blade server components. Use the management module to view progress codes that offer information about the stages involved in powering on and performing an initial program load (IPL). Progress codes do not indicate an error, although in some cases, the blade server can pause indefinitely (hang).

  • Page 110: C1001F00 To C1645300 Service Processor Checkpoints

    1. Go to “Checkout procedure” on page 176. cancontinue flag is being cleared 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 111 Table 20. C1001F00 to C1645300 checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 112 1. Go to “Checkout procedure” on page 176. progress 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 113 Table 20. C1001F00 to C1645300 checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 114 1. Go to “Checkout procedure” on page 176. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 115 Table 20. C1001F00 to C1645300 checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 116 1. Go to “Checkout procedure” on page 176. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 117 Table 20. C1001F00 to C1645300 checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.

  • Page 118: C2001000 To C20082Ff Virtual Service Processor Checkpoints

    1. Go to “Recovering the system firmware” on page 217. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 119 Table 21. C2001000 to C20082FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 120 1. Go to “Recovering the system firmware” on page 217. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 121 Table 21. C2001000 to C20082FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 122 1. Go to “Recovering the system firmware” on page 217. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 123 Table 21. C2001000 to C20082FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 124 1. Go to “Recovering the system firmware” on page 217. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 125 Table 21. C2001000 to C20082FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 126 1. Go to “Recovering the system firmware” on page 217. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 127: Ipl Status Progress Codes

    A server that stalls during an initial program load (IPL) of the operating system indicates a problem with the operating system code or hardware configuration. The Systems Hardware Information center at http://publib.boulder.ibm.com/infocenter/systems/scope/ hw/index.jsp describes IPL status progress codes C3yx, C500, C5yx, C600, and C6xx.
  • Page 128 1. Go to “Checkout procedure” on page 176. details 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 129 Table 23. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 130 1. Go to “Checkout procedure” on page 176. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 131 Table 23. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 132 Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. CA00E140 Loading operating system Go to “Boot problem resolution” on page 182. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 133 Table 23. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 134 Go to “Checkout procedure” on page 176. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 135 Table 23. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 136 1. Go to “Checkout procedure” on page 176. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 137 Table 23. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 138 1. Go to “Checkout procedure” on page 176. (SCSD) node 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 139 Table 23. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 140 (The LUN of the SAN adapter 2. Replace the system-board, as described in being scanned is also displayed.) “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 141 Table 23. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 142 1. Go to “Checkout procedure” on page 176. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 143 Table 23. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 144 “Starting the PERM image” on page 217. 3. Use the Update and Manage System Flash menu to reject the temporary image. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 145: D1001Xxx To D1Xx3Fff Service Processor Dump Codes

    Table 23. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 146 1. Go to “Checkout procedure” on page 176. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 147 Table 24. D1001xxx to D1xx3FFF dump codes (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 148 1. Go to “Checkout procedure” on page 176. (dump headers) 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 149 Table 24. D1001xxx to D1xx3FFF dump codes (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.

  • Page 150: D1Xx3Y01 To D1Xx3Yf2 Service Processor Dump Codes

    ID that the dump component is processing, y increments from 0 to F to indicate that the system is not hung, and zz indicates the command being processed. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 151 Table 25 lists the progress codes that might be displayed during the power-on self-test (POST), along with suggested actions to take if the system hangs on the progress code. Only when you experience a hang condition should you take any of the actions described for a progress code. Table 25.
  • Page 152 1. Go to “Checkout procedure” on page 176. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 153: D1Xx900C To D1Xxc003 Service Processor Power-Off Checkpoints

    D1xx900C to D1xxC003 Service processor power-off checkpoints These D1xx service processor power-off status codes offer information about the status of the service processor during a power-off operation. Table 26 lists the progress codes that might be displayed during the power-on self-test (POST), along with suggested actions to take if the system hangs on the progress code.

  • Page 154: Service Request Numbers (Srns)

    The system hung while configuring a resource. The last three or four digits after the dash (-) identify the failing function code for the resource being configured. Go to undetermined problem procedure. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 155 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 103-151 The time-of-day battery failed. 1. Go to “Removing the battery” on page 258 to start the battery replacement procedure. 2. Go to “Installing the battery” on page 258 to complete the procedure. 109-200 The system crashed while you running it.
  • Page 156 PCI bus error detected by controller. Go to “Performing the checkout procedure” on page 177. 2506-7001 Temporary disk data error. Go to “Performing the checkout procedure” on page 177. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 157 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 2506-8008 A permanent Cache Battery Pack failure occurred. Go to “Performing the checkout procedure” on page 177. 2506-8009 Impending Cache Battery Pack failure. Go to “Performing the checkout procedure” on page 177.
  • Page 158 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 159 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 252B-710 252B Permanent adapter failure. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2. Replace any parts reported by the diagnostic program. 3.
  • Page 160 Go to “Performing the checkout procedure” on page 177. 2567-xxx 2567 USB integrated system-board and chassis assembly. Go to “Performing the checkout procedure” on page 177. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 161 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 256D-201 256D 221 Adapter configuration error. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2. Replace any parts reported by the diagnostic program. 3.
  • Page 162 This adapter must be replaced and not brought back on-line. Failure to adhere to this action could result in data being read or written incorrectly or in the loss of data. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 163 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 2607-xxx 2607 Generic reference for 8Gb PCIe Fibre Channel Expansion Card. Go to “Performing the checkout procedure” on page 177. 2607-102 2607 Reset Test failure for the Fibre Channel adapter card. Replace the 8Gb PCIe Fibre Channel Expansion Card.
  • Page 164 3. Verify that the network is functional. 4. Verify that the network switch is functional. 5. Go to “Performing the checkout procedure” on page 177. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 165 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 2625-701 2625 Error Log Analysis indicates that this adapter has failed due to an internal error. Replace the 2-port QDR 40 GB/S InfiniBand expansion card (CFFh). 2625-702 2625 Error Log Analysis indicates that this adapter has failed due to a failure with the uplink interface used to connect this device to the host processor.
  • Page 166 2. Replace any parts reported by the diagnostic program. 3. Replace the system board and chassis assembly, as described in Replacing the Tier 2 system-board and chassis assembly. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 167 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 268B-120 268B A SCSD busy or command error. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2.
  • Page 168 2. Replace any parts reported by the diagnostic program. 268B 3. Replace the system board and chassis assembly, as described in Replacing the Tier 2 system-board and chassis assembly. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 169 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 268B-640 268B Error log analysis indicates a path error. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2.
  • Page 170 A write-protect error occurred. 26D2-118 26D2 A SCSI command time-out occurred. 252B 26D2-120 26D2 A SCSI busy or command error. 26D2-122 26D2 A SCSI reservation conflict error. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 171 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 26D2-124 26D2 A SCSI check condition error occurred. 26D2-126 26D2 A software error was caused by a hardware failure. 252B 26D2-128 252B The error log analysis indicates a hardware failure. 26D2 Software 26D2-129...
  • Page 172 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 173 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 2E10-701 2E10 221 Error Log Analysis indicates permanent adapter failure. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2.
  • Page 174 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 175 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 2E14-701 2E14 221 Error Log Analysis indicates permanent adapter failure. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2.
  • Page 176 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 177 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 2E21-701 2E21 221 Error Log Analysis indicates permanent adapter failure. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2.
  • Page 178 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 179 Table 27. 101-711 through FFC-725 SRNs (continued) Description and Action 2E33-601 2E33 Download firmware error. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 97. 2. Replace any parts reported by the diagnostic program. 3.
  • Page 180 “POST progress codes (checkpoints)” on page 97. 2. Replace any parts reported by the diagnostic program. 3. Go to “Performing the checkout procedure” on page 177. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 181: A00-Ff0 Through A24-Xxx Srns

    A00-FF0 through A24-xxx SRNs AIX might generate service request numbers (SRNs) from A00-FF0 to A24-xxx. Note: Some SRNs in this sequence might have 4 rather than 3 digits after the dash (–). Table 28 shows the meaning of an x in any of the following SRNs, such as A01-00x. Table 28.
  • Page 182 2. Replace any parts reported by the diagnostic program. 3. Replace the system board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 183 Table 30. ssss-102 through ssss-640 SRNs (continued) Description and action ssss-116 ssss A protocol error. 1. Make sure that the device, adapter and diagnostic firmware, and the application software levels are compatible. 2. If you do not find a problem, call your operating-system support person. ssss-117 ssss A write-protect error occurred.
  • Page 184 2. Replace any parts reported by the diagnostic program. 3. Replace the system board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 185: Failing Function Codes

    The ventilation holes in the blade server bezel are not blocked. v The management-module event log is not reporting any system environmental warnings. 2. If the problem remains, call IBM support. ssss-140 199 252B Error log analysis indicates poor signal quality.
  • Page 186 System-board and chassis assembly (Common standard adapter logic problem) System-board and chassis assembly (NVRAM problem) System-board and chassis assembly (floating point processor problem) System-board and chassis assembly (time-of-day logic) Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 187 Table 31. Failing function codes (continued) Description and notes System-board and chassis assembly (interprocessor related testing problem) System-board and chassis assembly (integrated Ethernet adapter) LAN adapter System-board and chassis assembly (cache problem) System-board and chassis assembly (power supply sensor failed) 2506 3Gb SAS pass-through expansion card 2506-101...

  • Page 188: Error Logs

    183 and “Solving undetermined problems” on page 223. v For intermittent problems, check the management-module event log and “POST progress codes (checkpoints)” on page 97. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 189: Performing The Checkout Procedure

    v If the blade server front panel shows no LEDs, verify the blade server status and errors in the BladeCenter Web interface; also see “Solving undetermined problems” on page 223. v If device errors occur, see “Troubleshooting tables” on page 183. Performing the checkout procedure Follow this procedure to perform the checkout.
  • Page 190 (SRNs)” on page 142. This ends the Linux procedure. For more information about installing and using all supported operating systems, search the IBM Support Site. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 191: Verifying The Partition Configuration

    Verifying the partition configuration Perform this procedure if there is a configuration problem with the system or a logical partition. 1. Check the processor and memory allocations of the system or the partition. Processor or memory resources that fail during system startup could cause the startup problem in the partition. Make sure that there are enough functioning processor and memory resources in the system for all the partitions.

  • Page 192: Starting Stand-Alone Diagnostics From A Nim Server

    Network Parameters menu to verify that the client system can ping the NIM server. Note: If the ping fails, see “Boot problem resolution” on page 182; then, follow the steps for network boot problems. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 193: Using The Diagnostics Program

    4. When the ping is successful, start the blade server from the NIM server. 5. Establish an SOL session. If the Diagnostic Operating Instructions screen is displayed, the diagnostics program has started successfully. Note: If the AIX login prompt is displayed, the diagnostics program did not load. See “Boot problem resolution”...

  • Page 194: Boot Problem Resolution

    If the CD fails on the second server, replace the CD or DVD drive in the media tray. e. If replacing the CD or DVD drive does not resolve the problem, replace the media tray. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 195: Troubleshooting Tables

    f. If booting on all servers fails using the new media tray, replace the following in the BladeCenter unit: v Management module v Midplane 4. If you are attempting to boot from a hard disk drive. a. Verify that the hard disk drive is installed. b.

  • Page 196: Drive Problems

    This causes the blade server to overheat and shut down. v Ensure that the self configuring SCSI device (SCSD) bus and devices are configured correctly. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 197: Management Module Service Processor Problems

    Management module service processor problems Determine if a problem is a management module service processor problem and, if so, the corrective action to take. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 198: Microprocessor Problems

    The hardware that controls PCI adapters and PCI card slots detected an error. The direct select address (DSA) portion of the system reference code (SRC) identifies the location code of the failing component. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 199 The following table shows the syntax of a nine-word B700xxxx SRC as it might be displayed in the event log of the management module. The first word of the SRC in this example is the message identifier, B7001111. This example numbers each word after the first word to show relative word positions.

  • Page 200: Optional Device Problems

    1. Use the BladeCenter management module to verify that local power control for the blade server is enabled. 2. Reseat the control-panel connector. 3. Replace the bezel assembly. 4. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 201 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, type 7891,” on page 225 to determine which components are CRUs and which components are FRUs.

  • Page 202: Hypervisor Problems

    Verify that the partition has load source and console I/O resources. 4. Check the IPL mode of the system or failing partition. 5. For further assistance, contact IBM Support. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 203 Table 35. Hypervisor isolation procedures (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, type 7891,” on page 225 to determine which components are CRUs and which components are FRUs.
  • Page 204 (SRC) identifies the 4. Reseat the device that you just installed. location code of the 5. Replace the device that you just installed. failing component. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 205: Service Processor Problems

    Service processor problems The baseboard management controller (BMC) is a flexible service processor that provides error diagnostics with associated error codes, and fault isolation procedures for troubleshooting. Note: Resetting the service processor causes a POWER7 reset/reload, which generates a dump. The dump is recorded in the management module event log.
  • Page 206 4. If the problem persists, replace the system board and chassis assembly, with the PCIe as described in “Replacing the FRU system-board and chassis expansion card. assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 207 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, type 7891,” on page 225 to determine which components are CRUs and which components are FRUs.
  • Page 208 [-timezone TZ] 2. If the problem persists, replace the battery, as described in “Removing the battery” on page 258 and “Installing the battery” on page 258. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 209 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, type 7891,” on page 225 to determine which components are CRUs and which components are FRUs.
  • Page 210 5. If an A1xx SRC has not remained more than 40 minutes, call IBM Support. Save any error log Contact IBM Support. FSPSP16 and dump data and contact your next level of support for assistance. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 211 Vital Product 2. Call IBM Support to find out what CRU the resource ID represents. Data (VPD) table. 3. Replace the CRU that the resource ID represents. Chapter 2. Diagnostics...
  • Page 212 1. Set the enclosure feature code using SMS, which automatically resets the service processor. 2. If the problem persists, call IBM Support. If you do not see your reason code listed, call IBM Support. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 213 Action Procedure Code FSPSP34 The memory cards Install a DIMM for each of the dual processors on the BladeCenter PS703 are plugged in an or PS704 blade server. Install the first pair in DIMM connectors 2 and 4. invalid configuration Look for the following error codes in order.
  • Page 214 If the CRUs called out before this procedure do not fix the problem, detects a connection contact IBM Support. problem between a processor chip and a GX chip. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 215 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, type 7891,” on page 225 to determine which components are CRUs and which components are FRUs.
  • Page 216 4. If the cooling components are functioning correctly, replace the system board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 217 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, type 7891,” on page 225 to determine which components are CRUs and which components are FRUs.
  • Page 218 Replace the system board and chassis assembly, as described in Symbolic CRU component is one of “Replacing the FRU system-board and chassis assembly” on page 264. the memory controllers. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 219 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, type 7891,” on page 225 to determine which components are CRUs and which components are FRUs.
  • Page 220 6. If the BladeCenter unit is functioning normally, but the 1xxx2647 problem persists, replace the system board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 264. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 221: Software Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, type 7891,” on page 225 to determine which components are CRUs and which components are FRUs.

  • Page 222: Universal Serial Bus (Usb) Port Problems

    Viewing the light path diagnostic LEDs After reading required safety information, look at the control panel to determine if the LEDs indicate a sub-optimal condition or an error. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 223 25 seconds. The following figure shows LEDs on the PS703 blade server. Figure 12. LED locations on the system board of the PS703 blade server The following figure shows LEDs on the base system board of the PS704 blade server.
  • Page 224 The following figure shows LEDs on the expansion-unit board of the PS704 blade server. Figure 14. LED locations on the board of the PS704 expansion unit Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 225: Light Path Diagnostics Leds

    Light path diagnostics LEDs Light path diagnostics is a system of LEDs on the control panel and on the system board of the blade server. When an error occurs, LEDs are lit throughout the blade server. If the control panel indicates an error, use the descriptions of the LEDs to diagnose the problem and take corrective action.
  • Page 226 P1-D1 disk drive or solid-state drive. See “Removing a hard-disk drive” on page 242 or “Removing P1-C18-D1 an SSD” on page 246. P2-D1 P2-C18-D1 Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 227 Table 36. Light path diagnostic LED descriptions (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, type 7891,” on page 225 to determine which components are CRUs and which components are FRUs.

  • Page 228: Isolating Firmware Problems

    If you install updates, reboot the server and see if the problem still exists. If not, you are finished with this procedure. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 229: Recovering The System Firmware

    If your system hangs, access the management module and click Blade Tasks → Configuration → Boot Mode to show the PS703 or PS704 blade server in the list of blade servers in the BladeCenter unit. Click the appropriate blade server and select Permanent to force the system to start from the PERM image.

  • Page 230: Recovering The Temp Image From The Perm Image

    4. When you have verified the firmware levels, press F3 until the Diagnostic Operating Instructions window is displayed; then press F3 again to exit the diagnostic program. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 231: Committing The Temp System Firmware Image

    Committing the TEMP system firmware image After updating the system firmware and successfully starting up the blade server from the TEMP image, copy the TEMP image to the PERM image using the diagnostics program commit function. Note: If you install the server firmware update permanently by committing the temporary firmware level from the temporary side to the permanent side, the temporary and permanent sides contain the same level of firmware.

  • Page 232: Solving Shared Media Tray Problems

    The diskette contains the necessary files to start the blade server. v The software program is working properly. v The distance between monitors and diskette drives is at least 76 mm (3 in). Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 233: Solving Shared Network Connection Problems

    6. Troubleshoot the CD or DVD drive if it is the only failing component. v Verify that the CD or DVD is inserted correctly in the drive. If necessary, insert the end of a straightened paper clip into the manual tray-release opening to eject the CD or DVD. The drive LED light flashes once per second when the CD or DVD is inserted.

  • Page 234: Solving Shared Power Problems

    See the online information for your management module or the Management Module User's Guide or the Management Module Command-Line Interface Reference Guide for more information. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 235: Solving Undetermined Problems

    188 for more information. Solving undetermined problems When you are diagnosing a problem in the PS703 or PS704 blade server, you must determine whether the problem is in the blade server or in the BladeCenter unit. v If all of the blade servers have the same symptom, it is probably a BladeCenter unit problem; for more information, See the online information or the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit.

  • Page 236: Calling Ibm For Service

    Adapters and attachments, in the same locations v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 237: Chapter 3. Parts Listing, Type 7891

    Chapter 3. Parts listing, type 7891 The parts listing identifies each replaceable part and its part number. Figure 15 shows replaceable components that are available for the PS703 and PS704 blade server. Figure 15. Parts illustration, type 7891. PS703 and PS704 with cover.
  • Page 238 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your blade server.
  • Page 239 Memory, 4 GB DDR3, 1066 MHz DIMM 78P0501 Memory, 8 GB DDR3, 1066 MHz DIMM 78P0502 DIMM filler 60H2962 Management card: v 74Y2681 v PS703 v 74Y2681 v PS704 Bezel assembly with control panel: v 74Y6131 v PS703 v 74Y6129 v PS704...
  • Page 240 Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 241: Chapter 4. Removing And Replacing Blade Server Components

    1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your blade server.

  • Page 242: System Reliability Guidelines

    If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 243: Removing The Blade Server From A Bladecenter Unit

    Removing the blade server from a BladeCenter unit Remove the blade server from the BladeCenter unit to access options, connectors, and system-board indicators. Figure 16. Removing the blade server from the BladeCenter unit Attention: v To maintain proper system cooling, do not operate the BladeCenter unit without a blade server, expansion unit, or blade filler installed in each blade bay.

  • Page 244: Installing The Blade Server In A Bladecenter Unit

    Reinstall a blade server in the same blade bay to preserve configuration information and update options that are established by blade bay. Reinstalling into a different blade bay can have unintended consequences, which might include re-configuring the blade server. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 245: Removing And Replacing Tier 1 Crus

    Removing and replacing tier 1 CRUs Replacement of tier 1 customer-replaceable units (CRUs) is your responsibility. If IBM installs a tier 1 CRU at your request, you will be charged for the installation. The illustrations in this documentation might differ slightly from your hardware.
  • Page 246 Figure 18. Removing the cover from a PS703 blade server Figure 19. Removing the cover from a PS704 blade server Perform the following procedure to open and remove the blade server cover. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 247: Installing And Closing The Blade Server Cover

    Install and close the cover of the blade server before you insert the blade server into the BladeCenter unit. Do not attempt to override this important protection. Figure 20. Installing the cover for a PS703 blade server Chapter 4. Removing and replacing blade server components...
  • Page 248 3. Pivot the cover to the closed position until the releases ( 2 ) click into place in the cover. 4. Install the blade server into the BladeCenter unit. See “Installing the blade server in a BladeCenter unit” on page 232. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 249: Removing The Expansion Unit For A Ps704 Blade Server

    Removing the expansion unit for a PS704 blade server To replace an expansion unit in a PS704 blade server, you must first remove the expansion unit. 1. Read the Safety topic and the “Installation guidelines” on page 229. 2. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit.

  • Page 250: Replacing The Expansion Unit In A Ps704 Blade Server

    The expansion unit of the PS704 blade server fits on top of the PS704 base unit, with the DIMM slots and expansion card slots on top. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 251 Figure 24. Replacing the expansion unit 2. Pivot the expansion unit on the cover pins of the PS704 base unit and lower the expansion unit until it lies flat on the PS704 base unit. 3. To access the expansion-blade retention thumb screw, see 4 in Figure 25. Figure 25.

  • Page 252: Removing The Bezel Assembly

    7. Install the blade server into the BladeCenter unit. See “Installing the blade server in a BladeCenter unit” on page 232. Removing the bezel assembly You can remove a bezel from a PS703 blade server, or from either the base unit or the expansion unit of a PS704 blade server. Figure 26. Removing the bezel assembly 1.

  • Page 253: Installing The Bezel Assembly

    Installing the bezel assembly You can install a bezel on a PS703 blade server, or on either the base unit or the expansion unit of a PS704 blade server. Figure 27. Installing the bezel assembly 1.

  • Page 254: Removing A Hard-Disk Drive

    232. Removing a hard-disk drive You can remove the serial-attached SCSI (SAS) hard disk drive from a PS703 blade server, or from either the base unit or the expansion unit of a PS704 blade server. Figure 28. Removing a hard-disk drive To remove the hard disk drive, complete the following steps: 1.

  • Page 255: Installing A Hard-Disk Drive

    Installing a hard-disk drive You can install a hard disk drive in a PS703 blade server, or in either the base unit or the expansion unit of a PS704 blade server.

  • Page 256: Removing An Ssd Carrier

    8. Install the blade server into the BladeCenter unit. See “Installing the blade server in a BladeCenter unit” on page 232. Removing an SSD carrier You can remove an SSD carrier from a PS703 blade server, or from either the base unit or the expansion unit of a PS704blade server. Figure 30. Removing an SSD carrier Perform the following procedure to remove the drive.

  • Page 257: Replacing An Ssd Carrier

    Replacing an SSD carrier You can replace a solid-state drive carrier in a PS703 blade server, or in either the base unit or the expansion unit of a PS704 blade server.

  • Page 258: Removing An Ssd

    232. Removing an SSD You can remove a solid state drive (SSD) from a PS703 blade server, or from either the base unit or the expansion unit of a PS704 blade server. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 259 Figure 32. Removing a drive Perform the following procedure to remove the drive. 1. Back up the data from the drive to another storage device. 2. Read the Safety topic and the “Installation guidelines” on page 229. 3. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit.

  • Page 260: Installing An Ssd

    Installing an SSD You can install a hard disk drive in a PS703 blade server, or in either the base unit or the expansion unit of a PS704 blade server. Figure 33 shows how to install the disk drive.

  • Page 261: Removing A Memory Module

    232. Removing a memory module You can remove a very low profile (VLP) dual-inline memory module (DIMM) from a PS703 blade server, or from either the base unit or the expansion unit of a PS704 blade server.
  • Page 262 6. Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM. Note: When replacing DIMM 16 in the PS703 server and DIMM 16 or DIMM 32 in the PS704 server, and if a combination form factor horizontal card (CFFh) is present, lift the blue cam mechanism so that you can maneuver your finger under the blue tab and open the retaining clip.

  • Page 263: Installing A Memory Module

    Installing a memory module Install dual inline memory modules (DIMMs) in the PS703 blade server, or in either the base unit or the expansion unit of a PS704 blade server. Table 38 shows allowable placements of DIMM modules for the PS703 blade server. Table 39 shows allowable placements of DIMM modules for the PS704 blade server.
  • Page 264 Note: If you are servicing the base unit of a PS704 blade server, you must first remove the expansion unit. For more information, see “Removing the expansion unit for a PS704 blade server” on page 237. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 265: Removing And Installing An I/O Expansion Card

    11. Ensure that the CFFh card is fully seated by pushing down on it. This card can become unseated when accessing DIMM 16 in the PS703 server and DIMM 16 or DIMM 32 in the PS704 server. 12. Install and close the blade server cover. See “Installing and closing the blade server cover” on page 235.

  • Page 266: Removing A Ciov Form-Factor Expansion Card

    Removing a CIOv form-factor expansion card You can remove a CIOv form-factor expansion card from the CIOv connector from a PS703 blade server, or from either the base unit or the expansion unit of a PS704 blade server. Note: If a CFFh card is present, remove it before installing the CIOv card.

  • Page 267: Installing A Ciov Form-Factor Expansion Card

    Installing a CIOv form-factor expansion card You can install a CIOv form-factor expansion card on the CIOv connector to expand the I/O capabilities of the blade server. Figure 39. Installing a CIOv form-factor expansion card on the CIOv connector To install a CIOv form-factor expansion card, complete the following steps: 1.

  • Page 268: Removing A Combination-Form-Factor Expansion Card

    5. If you are instructed to return the expansion card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 269: Installing A Combination-Form-Factor Expansion Card

    Installing a combination-form-factor expansion card Install a combination-form-factor (CFFh) expansion card to expand the I/O capabilities of the blade server. Figure 41. Installing a combination-form-factor expansion card To install a combination-form-factor expansion card, complete the following steps: 1. Read the Safety topic and the “Installation guidelines” on page 229. 2.

  • Page 270: Removing The Battery

    6. Remove the battery cover. 7. Press the battery toward the DIMMs. 8. Remove the battery. Installing the battery You can install the battery. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 271 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

  • Page 272: Removing The Disk Drive Tray

    Removing the disk drive tray You can remove the disk drive tray. Figure 44. Removing the disk drive tray To remove the disk drive tray, complete the following steps: Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 273: Installing The Disk Drive Tray

    1. Read the Safety topic and the “Installation guidelines” on page 229. 2. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit. See “Removing the blade server from a BladeCenter unit” on page 231. 3.

  • Page 274: Removing The Tier 2 Management Card

    Removing the tier 2 management card You can remove this tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the blade server. Remove the management card to replace the card or to reuse the card in a new system board and chassis assembly.

  • Page 275: Installing The Tier 2 Management Card

    Installing the tier 2 management card You can install this tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the blade server. Use this procedure to install the management card into the currently installed system board.

  • Page 276: Replacing The Fru System-Board And Chassis Assembly

    Note: Install a DIMM filler or a hard drive filler in any location where a DIMM or hard drive is not present to avoid machine damage. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 277 9. If you are servicing a base unit and not an expansion unit, install the bezel assembly. See “Installing the bezel assembly” on page 241 for instructions. 10. Install and close the blade server cover. See “Installing and closing the blade server cover” on page 235.
  • Page 278 Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 279: Chapter 5. Configuring

    The firmware update function of AIX diagnostics v The firmware update function of the stand-alone diagnostics CD v If the blade server is managed by the IBM Systems Director Management Console (SDMC), an out-of-band update can be made using the SDMC.
  • Page 280 You can also install an update permanently on either AIX or Linux, as described in: v Using AIX commands to install a firmware update permanently v Using Linux commands to install a firmware update permanently Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 281: Configuring The Blade Server

    Use the management module to change the boot list, determine which firmware image to boot, and perform other configuration tasks. Using the SMS utility Use the System Management Services (SMS) utility to perform various configuration tasks on the PS703 and PS704 blade servers. Starting the SMS utility Start the SMS utility to configure the blade server.

  • Page 282: Sms Utility Menu Choices

    An Ethernet controller is integrated on each blade server system board. You must install a device driver to enable the blade server operating system to address the Ethernet controller. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 283: Blade Server Ethernet Controller Enumeration

    Note: Other types of blade servers, such as the BladeCenter HS20 Type 8678 blade server, in the same BladeCenter unit as the PS703 and PS704 blade servers might have different Ethernet controller routing. See the documentation for a blade server for information.

  • Page 284: Mac Addresses For Integrated Ethernet Controllers

    I/O-module bay 3 or 4. MAC addresses for integrated Ethernet controllers The Ethernet controllers in the PS703 and PS704 blade servers provide the physical Ethernet ports that, when used with a virtual I/O server (VIOS), provide virtual logical Ethernet to client logical partitions (LPARs).

  • Page 285: Configuring A Raid Array

    528 bytes to 512 bytes. Updating IBM Director If you plan to use IBM Director to manage the blade server, you must check for the latest applicable IBM Director updates and interim fixes.
  • Page 286 Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 287: Appendix. Notices

    All statements regarding the manufacturer's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only. The manufacturer's prices shown are the manufacturer's suggested retail prices, are current and are subject to change without notice. Dealer prices may vary. © Copyright IBM Corp. 2011...

  • Page 288: Trademarks

    IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at Copyright and trademark information at www.ibm.com/legal/copytrade.shtml.

  • Page 289: Electronic Emission Notices

    Class A Notices The following Class A statements apply to the IBM servers that contain the POWER7 processor and its features unless designated as electromagnetic compatibility (EMC) Class B in the feature information.
  • Page 290 Declaration: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may need to perform practical action. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 291 Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user will be required to take adequate measures. IBM Taiwan Contact Information: Electromagnetic Interference (EMI) Statement - Korea Appendix. Notices...
  • Page 292 IBM-Allee 1, 71139 Ehningen, Germany Tel: +49 7032 15-2937 email: tjahn@de.ibm.com Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)

  • Page 293: Class B Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM-authorized dealers. IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment.
  • Page 294 VCCI Statement - Japan Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline (products less than or equal to 20 A per phase) Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 295 Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung von IBM verändert bzw.

  • Page 296: Terms And Conditions

    PUBLICATIONS. THESE PUBLICATIONS ARE PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
  • Page 298 Printed in USA GI11-9841-00...

This manual is also suitable for:

Ps704

Table of Contents