Xx-Front Calibration Strip Error Service Check; Steps Before Starting The 9Yy Service Checks - Lexmark X746de Service Manual

7526
846.xx—Front calibration strip error service check
Step Questions / actions
Remove the flatbed with glass cover See
1
"Flatbed with glass cover removal" on
page 4-228.
Is flatbed calibration strip properly attached to
the flatbed with glass cover?

Steps before starting the 9yy service checks

Before starting the service checks in this section, you will need to retrieve certain information. This will aid your
next level of support in diagnosing the problem before replacing the controller board.
Warning: Do not replace the controller board unless directed by your next level of support.
Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
1.
Collect the settings from the menu settings page.
2.
Collect information from the user.
3.
Note: Not all of the items can be retrieved from the printer you are working on.
A. Collecting the history information from the SE menu
Note: Make sure your printer is connected to a network or to a print server.
1. From a Web browser, type http://printer_IP_address/se, and then press Enter.
Notes:
printer_IP_address is the TCP/IP address of the printer
•
se is required to access the printer diagnostic information
•
Click History Information, copy all information, and then save it as a text file.
2.
3. E-mail the text file to your next level of support.
B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
Make sure your printer is connected to a network or to a print server.
•
Service Manual
2-108
Yes
Replace the flatbed CCD
carrier module. See
"Flatbed CCD carrier
module removal" on
page 4-259.
No
Replace the flatbed with
glass cover. See
"Flatbed
with glass cover
removal" on page 4-228.
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