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Clearing the Web browser cache on the laptop
Due to underlying changes on Communication Manager Web pages, you might experience
problems with accessing some of the pages. For example, you might see some strange
behavior when using the same laptop/PC to switch in-between Communication Manager loads
or releases, especially when accessing the Communication Manager server(s) through the
Services port (http://192.11.13.6). This is due to how your web browser is caching information
and it does not always know what is new and what is old.
For example, for Communication Manager Release 3.1 and earlier, you log into https://
192.11.13.6 and it takes you to https://192.11.13.6/log-in.
But if you are in Communication Manager Release 5.x and you log into https://192.11.13.6, it
takes you to https://192.11.13.6/log-in/web-page (or something similar).
The problem is that the laptop gets confused after it has been at Release 5.x and then you want
to go to another site in pre Release 5.x. The system cannot find the old login page.
This happens only if you are switching between releases and/or loads - especially if you go
backwards in releases (for example, from Release 5.x on Server 1 to Release 3.0 on Server 2).
There does not seem to be a problem going forward in releases.
If you are experiencing problems logging in to Web pages:
1. On the Internet Explorer page, select Tools > Internet Options.
2. In the Temporary Internet files section, click Delete Cookies.
3. Click OK.
4. In the Temporary Internet files section, click Delete files.
5. Click OK.
6. In the History section, click History.
7. Click OK.
Backing up files on the standby server
To back up the system configuration files on the standby server:
1. Under Data Backup/Restore, click Backup Now.
2. Select the data sets, including Avaya Call Processing (ACP) translations.
3. Select the backup method.
Clearing the Web browser cache on the laptop
Issue 1 May 2009
157
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