Collecting System Logs - Calrec SUMMA User Manual

COLLECTING SYSTEM LOGS

Various log files are maintained by different parts of the system. These log files can be collected and transferred to
USB memory for forwarding to Calrec Support in the event that detailed troubleshooting is required:
• Insert a USB memory device into one of the USB ports on the control surface
• Navigate to the System Settings>General screen and click the "Save Logs to USB Drive" button
• All log files from around the system will be collated into a zip file written to the chosen location on the USB memory
device
• Note the system may be unresponsive for a moment while logs are gathered
• The log files will be compressed as a gzip tar archive and given a default filename that starts with the system's ID,
followed by date and time e.g. ID_date_time_logs.tar.gz
FIGURE 1 - COLLECTING LOGS
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