Information - Calrec SUMMA User Manual

INFORMATION

Should you require any technical assistance with your Calrec product please contact your regional Calrec
distributor. Customers within the UK or Ireland should contact Calrec directly.
For a complete list of worldwide distributors by region, go to www.calrec.com or contact us for more
information.
For pre-delivery technical enquiries, UK and Ireland customers should contact the Calrec project manager assigned to
their order. Post delivery, the Calrec Customer Support team will take care of your technical enquiries.
Our UK Customer Support team work closely with our global distributor network to provide the highest level of after sales
support. Your distributor should be your first point of contact and will often be able to provide an instant solution, be it
technical advice, spares or a site visit by an engineer.
Calrec UK customer support and our global technical team provide free of charge technical support and advice by phone
or e-mail to all customers.
Calrec after sales support includes:
• Free of charge comprehensive technical advice and support by phone and e-mail
• Repairs
• Quick supply of replacement or loan hardware in the event of a failure
• Provision of export documentation for the return of faulty parts
• Operational training
• Maintenance / technical training
• Supply of replacement components
• Supply of documentation
• Service contracts
We offer a range support contracts which can be arranged directly through Calrec for UK and Ireland customers or by
contacting your local agent. We offer 24/7 telephone support, regular health checks and extended warranty, amongst
other benefits. Please contact our customer support team for more information on support contracts.
Product Warranty
A full list of our conditions and warranties relating to goods & services is contained in the Company's standard Terms and
Conditions. A copy of this is available on request.
14 SUMMA
Networked Audio Production System
Telephone (9:00am–5.30pm):
Email – Technical:
Email – General:
Postal Address:
+44 (0) 142 284 2159
support@calrec.com
enquiries@calrec.com
Calrec Audio Ltd
Nutclough Mill
Hebden Bridge
West Yorkshire
HX7 8EZ
UK
PRODUCT INFORMATION