Repairs; Standard Of Service; Serial Numbers; After Sales Modifications - Calrec SUMMA User Manual

Repairs

If you need to return goods to Calrec, for whatever reason, please contact your regional distributor or Calrec customer
support beforehand for guidance, as well as to log the details of the problem and receive a reference number.
For customers outside the UK and Ireland, shipping via the distributor saves customers from dealing with exportation
paperwork. If there is a need to send direct to Calrec, contact us beforehand to log the incoming repair and for
assistance with exportation documents.

Standard of Service

We strive to ensure the highest possible standards. If you have any comments on the level of service, product quality or
documentation offered to you by Calrec, please contact the Calrec Customer Support team in the UK who will endeavour
to address the issues. Calrec welcomes all customer feedback.
For feedback specific to this document, please contact enquiries@calrec.com.
Whenever you contact Calrec Customer Support please have the following information to hand:
• Name
• Company
• Email address
• Full details of enquiry (e.g. fault report)
• Serial number of faulty hardware (if applicable)
Once this information has been provided, a service ticket will be created to log your enquiry. The service ticket reference
number will be given via email.

Serial Numbers

All units produced by Calrec are given a serial number and are booked into a central record system at the time of
manufacture. These records are updated whenever a piece of hardware is dispatched to or received from a customer.
When contacting Calrec Customer Support with a hardware inquiry it is important that the correct Calrec serial number is
provided to enable the customer support team to provide a high level of service. Summa serial numbers can be found on
the label on the rear of the chassis.
FIGURE 1 - LABEL ON REAR OF CHASSIS

After Sales Modifications

Please be aware that any modifications other than those made or approved by Calrec Audio Limited or their agents, may
invalidate the console's warranty. This includes changes to cabling provided by Calrec and variations to the recommended
installation as detailed in Calrec documentation.
Modifications to this equipment by any party other than Calrec Audio Limited may invalidate EMC and safety features
designed into this equipment. Calrec Audio Limited can not be liable for any legal proceedings or problems that may
arise relating to such modifications.
If in doubt, please contact Calrec Audio Limited for guidance prior to commencing any modification work.
CALREC
Putting Sound in the Picture
15