Ricoh MP C3004 Field Service Manual page 968

6. Troubleshooting
SC No.
SC No.
SC636-02
SC No.
SC637-01
960
Type Error Name/Error Condition/Major Cause/Solution
Issued when expanded authentication management is set to "ON" but
either of the following occur.
• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is
broken.
• There is no DESS module in the machine.
• There is no DESS module in the machine (models on which the
function is optional).
• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is
broken.
• Set a working SD card/expanded authentication module file.
• Install the DESS module.
• In the SSP mode set SP5-401-160 to "0".
• In the SSP mode, set SP5-401-161 to "0".
• Replace the NVRAM.
Type Error Name/Error Condition/Major Cause/Solution
D IC Card Error (Version error)
The version of the expanded authentication module is not correct.
Incorrect module version
Install the correct file of the expanded authentication module.
Type Error Name/Error Condition/Major Cause/Solution
D Tracking Information Notification Error (Tracking application error)
Tracking information was lost.
• Tracking SDK application error
• Internal notification error
Turn the main power off/on.