Ricoh MP C3004 Field Service Manual page 1020

6. Troubleshooting
No.
SC822-00
[3003]
[3004]
1012
Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
D Self-diagnostic error: HDD
[xxxx]: Detailed error code
HDD timeout
Check performed only when HDD is installed:
• HDD device busy for over 31sec.
• After a diagnostic command is set for the HDD, but the device
remains busy for over 6sec.
• HDD defective
• HDD harness disconnected, defective
• Controller board defective
• Replace the HDD.
• Replace the HDD connector.
• Replace the controller board.
Diagnostic command error
No response to the self-diagnostic command from the ASIC to the HDD.
HDD defective
Replace the HDD.