Ricoh MP C3004 Field Service Manual page 969

SC No. Type
SC637-02 D
SC No. Type
SC641-00 D
SC No. Type
SC650-01 C
Error Name/Error Condition/Major Cause/Solution
Tracking Information Notification Error (Management server error)
Tracking information was lost.
Communication with tracking management server failed.
• Network error
• tracking management server error
• Tracking SDK application error
Turn the main power off/on.
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Communication error between BCU and Controller board.
Controller board does not respond after BCU tries to communicate three
times.
• Controller board software error
• Connect error between BCU and Controller board
• Engine board software error
• Check connections between Controller board and BCU.
• Turn the main switch off and on.
Error Name/Error Condition/Major Cause/Solution
Remote Service Modem Communication Error (Dialup authentication
failure)
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate Type M was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
Dialup authentication failure
SC620-Service Call 620-689
961