Ricoh MP C3004 Field Service Manual page 819

Hide thumbs Also See for MP C3004:

Table of Contents

Specify the date that the problem occurred in SP5-858-101 (Start Date) by setting it to the

year-month-day calendar format.

• For example, if a problem occurred on February 1, 2015, the date should be set to

"20150201", as shown above.

• Be sure to confirm the date when the problem occurred before obtaining the logs.

Specify the number of days to collect the logs in SP5-858-102 (Days of Tracing).

• "2" is set by default, which is the minimum needed for investigating the problem.

• A value of "1" to "180" can be set.

Execute SP5-858-111 (Acquire All Info & Logs) to copy all of the log types to an SD card.

It is possible to obtain the logs separately by the following SPs.

Collectable Information and/or Logs

All of the information and logs that are collected by executing the SPs from

SP5-858-121 to SP5-858-145, and SMC.

Configuration page

Print settings list

Fax information (whether the fax destinations are included or not depends

on the setting of SP5-858-103.)

Controller log, engine log, operation panel log, FCU, and SMC.

Controller log

Operation panel log

Capturing the Device Logs

Troubleshooting

Mp c4504 Mp c3504 Mp c5504 Mp c6004