Ricoh MP C3004 Field Service Manual page 1134

6. Troubleshooting
Target Part/SP No.:Duplex Entrance Motor / SP5-804-065 (Duplex Entrance
Motor:CW:Standard Speed)
Turn the referenced motor OFF with OUTPUT check
Turn the referenced motor ON with OUTPUT check
Solution:
• Clean the sensor.
• Reconnect the connector.
• Replace the sensor.
• Replace the Paper Transport IOB.
• Replace the harness.
Target Part/SP No.:Paper Exit Switching Solenoid / SP5-804-004 (Exit Junction Solenoid)
Turn the referenced solenoid OFF with OUTPUT check
Solution:
• Reconnect the connector.
• Replace the solenoid.
• Replace the Paper Transport IOB.
• Replace the harness.
Checking paper jam, or paper status
Check if there is no double feeding.
Check if the paper is curled too much.
Check if extra thin paper or thick paper exceeding the
supported paper thickness is being used.
Check if the paper thickness and size are detected correctly.
1126
Cause verification
Cause verification
Problem Judgement
Drive sound heard
Drive sound not heard
Problem Judgement
Drive sound heard
Fan the paper.
If the paper is curled too much, switch
on the anti-condensation heater for
paper tray.
Use a supported paper type.
Set the paper thickness and size to the
correct value.