Ricoh MP C3004 Field Service Manual page 1033

No.
SC859-02
No.
SC859-10
No.
SC860-00
SC860
RTB 45
Type Error Name/Error Condition/Major Cause/Solution
B Data encryption conversion HDD conversion error (Power failure during
conversion)
When the data encryption key was updated, HDD data was converted,
but not correctly. Image displayed at conversion only (this SC is not
displayed), but SC is displayed after machine is cycled off/on.
Details:
NVRAM/HDD conversion is incomplete.
Power failure occurred during encryption key update.
None
The display after restart instructs the user to format the HDD.
Type Error Name/Error Condition/Major Cause/Solution
B Data encryption conversion HDD conversion error (Data read/write
command error)
When the data encryption key was updated, HDD data was converted,
but not correctly. Image displayed at conversion only (this SC is not
displayed), but SC is displayed after machine is cycled off/on.
Details:
Abnormal DMAC return value has been received two or more times
(DMAC timeout, serial communication error etc.)
HDD was not successfully converted during encryption key update due to
HDD errors or cable noises.
• Check HDD connection.
• Format the HDD (SP5-832: HDD formatting).
• If there is a problem with the HDD, it has to be replaced.
Type Error Name/Error Condition/Major Cause/Solution
B HDD startup error at main power on (HDD error)
Service Call 816-899
1025