Actions
Step 9
Check the ADF pick roller assembly for wear or damage.
Is the assembly free of wear or damage?
Step 10
Replace the ADF pick roller assembly. See
removal" on page
710.
Does the problem remain?
Step 11
Check the ADF separator roller for wear or damage.
Is the roller free of wear or damage?
Step 12
Replace the separator roller. See
on page
726.
Does the problem remain?
Media damage (using the ADF) check
Actions
Step 1
Isolate the scanner system by printing the advanced print quality
samples directly from the printer.
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Samples
Is the scan defect seen on the print quality samples?
Step 2
Identify, and then resolve the print quality defect. See
quality issues" on page
Does the problem remain?
Step 3
Properly load the document into the ADF tray and ensure that all
guides are correctly set.
Does the problem remain?
"ADF pick roller
"ADF separator roller removal"
47.
Diagnostic information
Yes
Go to step 11.
Go to step 11.
Contact the next
level of support.
Contact the next
level of support.
Yes
Go to step 2.
Go to step 3.
"Fixing print
Go to step 4.
84
7564
No
Go to step 10.
The problem is
solved.
Go to step 12.
The problem is
solved.
No
Go to step 3.
The problem is
solved.
The problem is
solved.