Lexmark CX825 Service Manual page 487

Error code
983.xx
984.xx
Options communication error service check
Action
Step 1
Disconnect the output option.
Does the problem remain?
Step 2
a
Check if the firmware is updated, and then update if necessary.
b
Make sure that the printer supports the input option.
c
Make sure that the input option is properly attached to the
printer or adjacent option.
d
Reset the printer.
Does the problem remain?
Step 3
Reseat the printer interface cable on the printer controller board.
Does the problem remain?
Step 4
Do the following to each input option:
a
Reinstall the input option.
b
Print a test page, and then check if the input option is defective.
Is there an input option that is not properly working?
Description
Invalid command received by the specified
device.
Note: <device> can be one of the following:
•
Optional 550‑sheet tray
•
Optional 2200‑sheet tray
•
Optional staple finisher
•
Optional MSHPF
•
Optional 2‑bin mailbox
Invalid command parameter received by the
specified device.
Note: <device> can be one of the following:
•
Optional 550‑sheet tray
•
Optional 2200‑sheet tray
•
Optional staple finisher
•
Optional MSHPF
•
Optional 2‑bin mailbox
Diagnostic information
Action
See "Options communication error
service check" on page
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
487
7564
487.
No
Go to step 9.
The problem is
solved.
The problem is
solved.
If the error persists,
then contact the next
level of support.